Fashion Cleaners

Beware… they ruined an Ann Taylor blouse of mine and blamed it on me. I used to go there once a week and they did pretty good work but now they are losing my business over a $ 60.00 blouse. WHAT ARE THEY THINKING! I gave my business card to the young lady at the counter and asked her to please give it to the owner but so far I have not been contacted. I am now going to take my considerable amount of dry cleaning elsewhere. I hear Reid’s is really good.

This store used to provide good service, but recently the service has gone to hell. I had some men’s dress shirts dry cleaned that were all 100% cotton, but they charged $ 1.79 for some of them and $ 4.79 for other ones. I asked them why there was a price difference but they could not explain why, with the lady claiming that she can’t speak English.
On top of that, she destroyed 2 of the buttons on one of my more expensive dress shirts, and left a stain on another one. When we demanded to speak to the manager, she called someone on the phone. We didn’t get anywhere with her, so she had us call another man.
He asked us to meet him during business hours but I had work. The next day he reviewed the shirt in the morning and when I talked to him over the phone he started yelling at me saying that no one complains about broken dress shirt buttons or stains on their dress shirts.
He replaced the broken buttons with two completely different ones, and refunded our money in cash after much arguing. We will not be taking our business here again and cannot recommend this store to others.

I’ll keep it short and sweet — decent place for men’s dress shirts, horrible place for women’s silks and delicates. They ruined a Diane von Furstenberg Dress, and I never went back. Bastards! Austin really lacks a good dry cleaners. The best (not sayin’ much) I have found in this area are the Reid’s chain.