Ethan Allen

DO NOT BUY THE LEATHER… they show you samples in the store and that is not what is delivered!!! It actually peeled… something that has never happened to any leather chair or product that I own. They are down right snotty when you bring the inferiority of their product to their attention. SCAM. STAY AWAY!!!

Very poor customer service. They push you a lot, and lot of attitude. I would not recommend this store to anybody. Although you pay premium price for the furniture the quality of product you receiver sucks.

I am very happy with my Ethan Allen experience. We purchased a leather sofa with ottoman and I am very excited for it’s delivery. There are previous reviews of people not being happy with the customer service experience and I would say that the first receptionist I met did seem snooty (granted I came in 30 min. before closing with 2 energetic small kids), but I was not buying from her personally so I really could care less her opinion of me. However, the second receptionist we met on our 2^nd visit was VERY professional and nice.
But, here’s what really matters: Ethan Allen has quality products that last. Our designer, Robert, was wonderful! He had great suggestions, wonderful customer service and made the experience fun. I will probably return to Ethan Allan again for my next furniture purchase just because of him.

Updated to three stars because the furniture seems to be good quality and the owner and manager worked to get me my furniture as it finally came in. I would just caution the next person that the promise of 8 – 12 weeks might just be a sales pitch and not reality.

I went to Ethan Allen looking for a few items to up the style-​factor in my apartment. The design consultants were able to direct me towards some nice pieces that fit my budget and personal taste. I had an enjoyable visit and couldn’t be happier. I highly recommend.

Ethan Allen in Austin was terrific! We needed to quickly decorate and furnish our Austin office with the goal of making our offices professional yet comfortable. I brought this challenge to the design experts at Ethan Allen Design Center and they were exceptionally helpful.
Despite providing them with only vague guidelines of what I was looking for (I am definitely not an interior designer!), they were able to show a variety of options. And this is the important part: their design team started with the end in the mind, and then recommended the individual pieces. In other words, I wasn’t sold just a few desks, a few chairs, a sofa, etc. I was sold a solution. And they followed up with me to make sure I was happy!
On behalf on my business and my entire office staff, thank you Ethan Allen!

I am a big fan of Ethan Allen and shop at the Austin location. As a young professional moving into my first home, I love that they carry styles that range from more traditional to ultra-​modern. They really have something for everyone, and I really enjoy mixing more traditional pieces with more modern style items.
However, what really stands out to me about Ethan Allen is their expertise and service. The staff is not just a sales team, like many other places. They are actually experienced designers that can guide you in putting something great together. As a man who does not know much about mixing and matching colors, patterns and furniture, this is extremely helpful for me. They honestly helped pick out nearly every item I purchased.
They have an awesome touch screen setup that allows you to view and alter pieces of furniture, until you build them just how you want them. Again, extremely helpful for those who are a little designed challenge, like I am. Lastly, they will even come to your home and help you build out your interior design plan from the bottom up. I did not take advantage of this my first time around but will definitely do it next time.

I had a great experience at this store! The staff was friendly, extremely knowledgable, and helpful, without pressure to buy. Overall, the selection of furniture in the store exceeded my expectations and I will definitely be back to buy.

Based on positive experiences there in the past (we had already purchased our bed and a desk/​hutch from Ethan Allen) my husband and I stopped into the store to look for a new sleeper sofa and chair for our TV room. I had looked through their catalogue and had an idea of what I was looking for, but when they offered to send a designer to our house for free to help us design our space, we thought, why not?
The designer, Lynn Unflat, arrived at our house exactly on time. She walked through our living spaces, asking questions, taking measurements and pictures, talked with me about what we liked in terms of style and what we needed in terms of function. She sat down with me and looked through what I had marked in the catalogue and made specific suggestions based on her knowledge of each piece in the store. We made an appointment to visit the store to see fabrics a week later.
When we came in for our appointment, Lynn had a beautiful presentation already prepared. The presentation included some things we hadn’t budgeted for, but she works for a retail store, and honestly, everything she suggested would have been beautiful in the room. We decided on the chair and sofa Lynn suggested and also bought two side tables, something I hadn’t thought would fit in our room but am so glad we have now.
The fabrics Lynn chose are beautiful in our room, and the specific furniture pieces work so well for our family – much better than what we might have chosen on our own. In our initial consultation, Lynn went so far as to ask where specific family members tend to sit and sized the furniture accordingly, so that my husband and I have our own comfortable places to sit in the room.
Beyond all that, Ms. Unflat also took the time (at my request) to suggest a paint color for our room, and to advise me on potential window coverings and furniture arrangements for a second room, even though weren’t specifically shopping for any of those.
We had a wonderful experience that saved us tons of time and resulted in a better room. We would definitely shop Ethan Allen and use Lynn Unflat’s services again.

We would to thank the staff at Ethan Allen for an unbelievable shopping experience. They went to remarkable lenghts to ensure our satisfaction with our buffet purchase. This will be our first and last stop for our future furniture purchases.
Fred and Dorothy Kuehn

This is a wonderful store with beautiful furnishings for your home. The fabric choices are beautiful and the designers are professional, courteous, and create a great buying experience. One of our pieces was a few weeks late but I felt the final product was worth the wait.

Went here today looking for a leather couch. Everyone there was very professional, courteous, and helpful. No hard selling or pressure, just polite customer service.
Prices were competitive and the quality was good. In fact, they had some of the best quality leather Ive seen anywhere. They also had lesser quality skins if you can’t afford super premium.
If I had one complaint it would be that they didn’t have a lot of leather pieces available to look at in the store. Now, they do offer kind of a cool service where they can apply leather to any of their frames. So if you see a cloth sofa whose shape you like, you can get it in any leather you want. That is pretty neat, but its risky to buy furniture you haven’t seen or touched.
All in all I had a good experience and if I don’t get my sofa here, I will definitely keep them in mind.

I love this store. After living in the house for about a year, we decided we finally needed to get it decorated. With a fixed budget, we worked with a designer to get exactly what the house needed. Shockingly we came in under budget and the house looks fantastic. While I hope not to move anytime soon– we will certainly use Ethan Allen going forward. Also– the new store is really nice with great technology to showcase the items before you actually buy them.

After finally moving into the new home, the first thing I did was head over to Ethan Allen, looking for a sofa. Working with Grant was a breeze. Everything seemed to be going well… then the delivery issues began.
Delivery was scheduled, two hour window (usual for delivery). The big day arrived, sofa was delivered 45min outside the scheduled time, never mind rearranging my schedule to accommodate theirs! The sofa was delivered standing on its end, the legs were unprotected rubbing against the wall of the truck. «You will me to call customer service to get a new leg,» was what was said to me. I did, «it will take three weeks for a new leg to be delivered and installed.» Three weeks?! Scheduled delivery and installation for ONE LEG, several weeks later. 30 min from the scheduled delivery Ethan Allen called telling me the driver called in sick and will not be coming after all. Apparently the ladies position is cancellations not rescheduling.
By far the worse delivery experience I have ever had within the furniture industry.
Ethan Allen, you may want to invest in training/​teaching your employees the importance of customer service. Next time I will head over to Bassett, hell or even Rooms To Go!

I’m a big fan of Ethan Allen because they’re one of the traditional American furniture companies. My family has been buying their stuff for generations, and it’s always held up. I don’t have a lot of disposable income right now, so I usually just go to browse, but this very friendly woman with hipster glasses and big turquoise jewelry always helps me look at fabrics, etc. without pressuring me to buy that day. It’s nice to be able to think things through before making a purchase.
You definitely won’t find IKEA prices, but the quality shows.

Wish I would have read Unilocal before walking into this place. My experience is similar to others here. One of the rudest retail experiences I have ever had. We just moved to the City of Westlake Hills. We have about 5000 sq feet to furnish because all the stuff from our last house just doesnt really work in our new home, which is a much different style. Many friends had recommended Louis Shanks, but we thought that we would give Ethan Allen a chance first. Never again. Not one single dollar $ from us, ever. I wouldnt even bother to take the time to write this, except that I am a business owner myself and I hope perhaps the owner reads this and makes some changes. He/​she will never get our business, but maybe corrections can be made for future customers.
We dealt with a woman named Peggy. Not sure if it is because I was in shorts and sandals or what, but Peggy treated us like a couple of dorm students, not someone with significant money to spend on new furniture. The amount of money we have to spend shouldnt matter, but if she treated us this way, I cant imagine how she would treat a younger couple with a starter home, etc. She repeated several times to us «you do know this is a design center, right»…“Its going to take at least 10 weeks for anything you buy here to get to your house”. When asked if there was ANY furniture they stock in inventory, she said «maybe you should go to ROOMS TO GO for your furniture»…
Well Peggy, no — instead, we took our checkbook across to Louis Shanks (our first time there) and got really respectful, friendly treatment and we are now a customer of theirs for life.
If the owner is reading this — I promise you, word will get around about how your staff treats customers and it will take its toll. Maybe not overnight, but it will. Hear me now or hear me later…

After writing my last review, the store owner called me to personally apologize for my experience and to try to resolve my issues. He offered to refund the money for the pillows and repair the damage to my walls.
After speaking with the owner, everything was resolved right away. If the employees of the store were as willing to help as the owner, I’d buy from Ethan Allen again.

I gotta say, I was disappointed. This is my first time in an Ethan Allen store, and for whatever reason, I had high expectations for this place. I’m speaking about my own personal taste here, and I didn’t see anything but possibly one occasional chair that I thought was nice, ok ok, maybe 2. Now, there’s nothing wrong with more traditional furniture, but I found their selection a bit drab. I think I need to go back again and see if that’s still how I feel.
One thing that bugs me about furniture stores (this is the picky side of me speaking) is the usually tacky, fake plants they put on their tables-​every single table, that has absolutely nothing to do with anything. When you have tacky items like that on your otherwise nice table, it makes the table and other items look tacky as well. Get rid of the fake plants with weird stuff sticking out of them!
The staff was nice though. If you like traditional, older style home furnishings, you’ll like this place. If not, I wouldn’t recommend going in here, you more than likely won’t find anything you like.

My Houston client has been an Ethan Allen fan for a long time. She needed a little guidance and I entered the scene with trepidation. Memories of my grandmother’s colonial brass and oak chest of drawers haunted me. I remember a wooden Paul Revere figure lamp that scared me as a child straight from the floor of the San Antonio Ethan Allen.
Imagine my surprise when I found fine leather sofas, lovely tables in a variety of finishes and styles, comfy upholstered chairs (select your fabric), gorgeous pillows and a design center operated by trained decorators who are there to provide free consultations. Not my grandmother’s E.A.
If you have not been in an Ethan Allen Design Center, do not fear. It is lovely. I found the decorator we worked with to be very helpful. She answered my questions and provided useful information on our selections. When a leather sofa was delivered and the cushions were sized incorrectly, she immediately sent a technician to address the problem. New cushions will arrive in two weeks.
I think I’m on the decorator’s speed dial because she has called numerous times regarding other items that might fit in the client’s home.