Conn’s

Bad to the bone.
New to Texas my husband and I got our Texas licenses and then proceeded to shop for appliances and new couch — went to cons because of a 10% coupon that was in our mailbox day one —
Met a nice salesman — that showed is around. Told us about a very nice washer dryer unit that was a huge sale for pre-​Black Friday (and we shouldn’t wait too long) –keep in mind it was a Wednesday and we got paid in Friday am)
And that if we come back and he isn’t there to ask for «Troy» (who also told us they had limited stock in those washer dryer units and not to wait too long.) pressure!!!
We left —
Looked at a few other big box stores and felt the prices would be best at conns — and looked at the coupon and thought less 10% — and they have 0 interest financing — so we applied online and approved for 7000.00.
Went in in Friday with approved financing — and three large items that added up to $ 4800.00
Main sales guy out today — ask for «Troy» ohh he is at lunch in the back.
When he didn’t come right out (30 min later) we asked the sales lady that greeted us in the way in —
Well — then can you please help us purchase these three items? Yes!
Two hours later… hmmm #1
we start loosing out patience as we have had at least four sales associates trying to help our sales lady — they all have their own version of warrantys and exclusions.
Hmmmmm #2
Somehow The 10% doesn’t seem to work now and the 100% free delivery now costs $ 139.00 for washer and dryer and another fee for the couch.
Hmmmmm #3
While at least 9 other sales people stand nearby and made us feel very crowded …
When suddenly our original sales guy comes in (!in his sweats like he just jumped off his couch at home on his day off)
He ran to the manager to fight for the sale –sadly where we could hear all of
The discussion).
Hmmmm #4. (not feeling good)
They won’t deliver the washer and dryer (we are dying for some clean clothes after 2 weeks) because we only have temporary Texas drivers licenses (even though we have everything in us — including birth certificates — social security cards — passports — etc that is needed these days to obtain a new license!)
Because they say … They need numbers under the hologram that the temporary doesn’t have???
Hmmmmmmmmmmmmm #5?
My husband walks around as his ADD kicks into overdrive and he decides to add another purchase on the way out a $ 300 item we wants to pay cash with so he can leave with the purchase. And the sales guy refused to allow to sell him the unit on the sales floor — why?
Because it would leave a «hole» on the sales floor.
(this was after he told him we were in a rush because it had been too long for our puppy in the car)
Really???
Needless to say — we left –no sale.
We went to Lowes bought the actual color and model we set out for — in cash.
Conns can keep their $ 7000 credit– no thanks!

And this is a done deal… waited for all the final details and some minor billing issues to be worked out before this review. First I always go in pre approved knowing what I want with SKU’s in hand. Couch, Ottoman and Entertainment center, and out the door. All billing issues were addressed fast and professional (minor mis communication between us both), and all companies can make small mistakes… Its the resolution and follow through that makes you a good company… I have been shopping with Conns in general for about 12 years and have bought several items… And will be shopping with them again.

Aptly named, Con is right
Husband bought me a Dyson for Christmas, the only one in the store which happened to be a floor model. Nothing on it said «could not be returned because it’s a floor model.» The vacuum doesn’t work any better than a hand held dirt devil. (The old kind from the 80’s) We only had it 6 days and the first chance we had, we went to exchange it for something that actually works, and Conn’s will not exchange or return the money. The sales associate in the store tested it and said, there seems to be a loss of suction. These people are Conn artist. Do not buy anything from this company. Terrible customer service and terrible policy they do not stand by their product.

DO NOT BUY APPLIANCES FROM CONN’S. THEY DONT HONOR THEIR REPAIR AGREEMENT!
I purchased a LG refrigerator on 07÷10÷13. Two weeks later the left french door started to squeak and pop. After calling the service dept, they send this young kid out with his lil flashlight talking bout the door is installed correctly that nothing is wrong with it. HELLO a brand new refrigerator door squeaking and popping. My 12 year old one didnt squeak or pop. I called for another repair ticket, it was scheduled but no one showed up. I called them back the next day and she talking about the ticket was cancelled because they found nothing wrong with it. I sent an online consumer complaint today. I already sent them a certified letter requesting them to pick up their frig and send me a refund. I stop making my payment cause why should I pay for something they refuse to repair. $ 350 for a POOR repair service. OVER MY DEAD BODY!!!

«You pay for what you get.»
I dealt with Christopher at the Anderson store. He was actually very good. I’d give him four stars.
We purchased a refrigerator, a wash and a dryer. We got great prices., The goodness stops there.
We were told we’d get a deliver/​installation refund of $ 70. We got, it toik just over two months.
Delivery was fine. Installation was not. While installing the dryer, the guy broke the pipe loose from the mooring inside the wall. Afterwards, we thought we smelled gas. We put it off to «new appliance smell» by the end of the week we were definitely smelling gas. We called the gas company and they came out and discovered that the installer had not even tightened the gas connection to the dryer!!! They also did a pressure test to make sure we didn’t have a leak inside the walls. (We didn’t.)
I called Conn’s customer server and actually got help. They were attentive and apologetic. When it cam time to offer restitution. I was bumped to a manager. We offer to refund my installation fee! I responded the fee I’ve ALREADY be refunded as part of the original sale?! He then offered an additional $ 70 refund to make up for a gas leak that could’ve been really serious.
The old adage, «You pay for what you get.», absolutely applies here. While I got a great price the service was scarily abysmal!
Never going back!

I consider myself a good customer at the Conn’s Appliance store on Anderson Lane in Austin, Texas. I bought a Serta mattress (the memory foam style) and was unhappy with it so I returned to Conn’s promptly at 30 days and the store called Serta and they exchanged the uncomfortable bed with a new bed quickly. This kind of easy-​going, make-​the-​customer happy action is what kept me coming back to Conn’s in the first place.
Here is where the problem starts.
After a full night’s sleep on the second Serta mattress, I called the Conn’s store immediately and told them this mattress was worse than before and that if they would not exchange it then I was going to have to sell it on Craigslist that very day — that’s how bad it hurt. I called my salesperson who was very friendly through the entire process and told me he would check to see what they could do. He asked me to please hold so he could talk to a manager. After a few minutes, he returned to the phone and said «no problem sir, we can do another exchange but Serta requires you wait another 30 days. I told him that I understood policies and I would do that and gladly set a reminder to call him back to resolve this 30 days from that today. The salesperson had an opportunity to tell me right then and there on the phone that Serta only allowed one exchange but he did not. If he had, you would not have a very unhappy customer. HE LET ME SLEEP ON THE MATTRESS THAT CAUSED GREAT PAIN TO MY BACK FOR ANOTHER 30 DAYS ALLOWING ME TO THINK I COULD RETURN IT WITH NO HASSLES IN 30 DAYS. When I called the store on Anderson Lane at Day 33, my salesperson said the manager that could make the call to Serta for the exchange was in a meeting. I asked when would be the best time to come back to handle this and he said tomorrow (Sunday). I showed up Sunday, picked out a new mattress quickly and told my same salesperson that he did not have to worry that i would never be back about another mattress. Even if this one killed me I would have to make other arrangement but I would not trouble he and the store anymore. He said «No, no, no problem! Some customers have done this many times — you get up to 4 times or 120 days with Serta.» This surprised me and I told him jokingly he should never have told me that. As I mention, I selected a new mattress quickly and he went off to talk to the manager that has the ability to call in exchanges.
My salesperson (same one from the very beginning) comes back and tells me apparently there has been a new policy made and they had not received the internal memo until just now. This surprised me and he politely dismissed me from the store saying that his manager was handling this issue as it would have to be taken up with someone higher up — (I thought this was Serta that she was dealing with but I am not sure). I waited for a call for two days but never received one so I called back two or three days later to see if any progress was being made. The manager acted very surprised and let me know she had NOT been working on the issue as she had let the salesperson know that very day I was in the store for the second return that this was not going to happen due to Serta policy.
There is a little more to the story as far as me waiting more for a callback from this manager after me calling the store to get this resolved but never getting one so I have begun to see if this store can be made to honor their salespersons representations. Their attitude seems to be that this salesperson made the error but not the store. Your salespeople ARE your store. You are only as good as your salespeople. Salespeople’s words and actions ARE Conn’s AND Serta in my mind. If they are not held responsible for their words and actions, who IS representing the product and service? I have now complained to Serta and I hope to hear from somone at Serta soon because Conn’s has washed their hands completely of this putting it on me to go «up the chain» for resolution. They literally said that I will have to handle this with Serta myself and that they were sorry for their salesperson’s misrepresentation. What? I will be happy to update this review favorably if we reach an agreeable resolution.

I like that the sales people work on commission. I bought a fridge yesterday and it was easy in … easy out … and professional. My sales reps name was Laura. She had recently transferred from Houston where apparently there are lots of Conn’s. Definitely recommend Conn’s over Sears, Lowe’s and Best Buy. Only warning, if you are not used to the personal attention right when you walk in it may feel pushy but again if you know that you are coming into buy then you will get that immediate attention you need. Just say’n.

Patrick was very friendly and helpful. Unfortunately they could not match our Lowe’s coupon and did not carry the dryer they sold us, so we went elsewhere.

There is a guy name Dave who works at this location. He has no customer service skills at all and rather rude on the phone. Had to talk to store manager.

Not an unpleasant experience, needed a new camera and thought I would also get the new Toshiba tablet that everyone is raving about.
Got credit approved fairly quickly and painless — got the items on an invoice — figured out the correct prices — then started getting the «oh, that item doesn;t seem to be in stock?» comments.
Got the camera on the first day, got the new lens for the camera a week later, and STILL, after almost 4 weeks, do not have the new tablet! Ordered on Dec 26^th, with a delivery date at the time of «around Jan 5^th».
Will have to take my first installment payment coupon down to the store when it is due and explain to them that I can’t pay it until I have the items in hand. We’ll see how that goes?

No way of tracking website «ship to store» orders — no updates on status and no one in the store can tell you if the product actually arrived or not. Why I didn’t order this through HD/​Lowes/​BestBuy I’ll never know.

Your experience at Conn’s will be exactly what the name implies… a giant «con» of your hard earned money.
We needed a new refrigerator and thought we would check this place out. After being everywhere in town we were met with friendly sales people and competitive prices at Conn’s… We thought, «Finally, Conn’s is going to be awesome»
We were promised by the sales people the following… 10% off because of a sale, free delivery, and we were told «we will beat any competitors price by 15%» (those exact words).
Wow! Where do we sign up!
Well, here is where things started to unfold…
Free Delivery? Not so much… you have to pay for it, and then you can send in a rebate.
10% off? That sale didn’t start until the next day… but the sales guy gave it to us anyway. Nice gesture… but he used that over our heads the entire time,…“well, we couldn’t give you that… because I’m already getting you 10%”
«we will beat any competitors price by 15%» (those exact words)? Not so fast… they will beat any competitors price and give you 15% of the DIFFERENCE. After expressing our confusion with his initial statement, he said, «well, it’s just kind of general knowledge that 15% means it will be off the difference and not off the price». General knowledge? I must have missed that day in elementary school. Are you giving me sass Mr. «I work on commission»? See ya later… buh-​bye.
They were having a 18 month, no interest type deal on the fridge. Seemed like a good way to build my credit and pay the fridge off. Me and my wife were sitting there discussing whether we were going to continue our purchase (after experiencing all of the above lies). During that discussion the sales guy submitted my information for a credit check. I’m sorry, did I authorize you to do that??? Then, after we decided to walk away I told him, «I want you to remove my information (including my social) from your system», I was met with, «I’m sorry we can’t do that». So now, in some basement, the Conn’s system has my social, and my credit was dinged by the un-​authorized submital for a credit check.
After everything was on the invoice the actual purchase price of the fridge was 200 dollars more then advertised (and that’s with our 10% off).
In the end we walked away from our deal at Conn’s, we found a higher end appliance, at a MUCH better price, with actual FREE delivery at Fry’s.
Stay clear of Conn’s… or at least go knowing what you’re getting into… a lot of promises with hidden stipulations.