Energywise Window Inc

When I was looking into replacing the window in my daughters room, I called Energy wise. Greg immediately answered (after hours!) and was informative and kind. He told me everything I would need to know about the install and he gave me a competitive quote.

Replacing windows is a big investment and we read lots of reviews and got several bids before settling on Energywise. The product seemed great and the price seemed fair. However, here we are months after we began this process with still an incomplete job. Greg asked us to pay half up front and pay the balance once installation was complete. Only wish we had done just that… On the last day of installation, there were some problems (a cracked window, a broken ballast, and the wrong glass on a bathroom window). The installer told us to pay the balance minus $ 500, which we’d pay once the job was complete. That was March and we’re now almost in July. They came back once after multiple phone calls and emails. I doubt they’d ever fix the job if we hadn’t taken the initiative. We still have two faulty windows and no responses from emails or calls.

I won’t lie I couldn’t get a hold of anyone at energy star for months so I wrote a bad Unilocal review because I hoped it would finally get someone’s attention. It did. I got a phone call from Lynn the next day to schedule the window replacement then Greg called to apologize about getting us lost in the mix. We spoke about the tempered windows and figured out the problem was that they were installed in the wrong places so when Dominic came out with the new window panel he also switched the windows around to the correct places. One cracked while that was being done so they are reordering that window and will replace it once they get it in. I’m not sure they are the greatest with email because Lynn has said she sent me the itemized bill multiple times but It’s not in my inbox, spam, junk or trash so I’ve still not relieved that. I’m not worried about it though because we got the windows sorted. In all if I hadn’t been forgotten about they would get a 4 or 5 star so maybe an extra office manager would be a good idea.

We love our new Vista windows and patio doors. They look beautiful and we noticed the difference in the temperature of the house immediately. Also, we were surprised that they were more affordable than we expected. Thanks to Greg at Energywise and a special thanks to Dominick and Jason for the expert installation – their craftsmanship shows in the finished look of the windows and doors.

About 8 – 10 years ago, we decided we were tired of our old 1950s-​era windows that were scarcely an improvement over cling wrap. We called one of Austin’s major replacement companies but balked at the c. $ 10k price tag, which as I recall didn’t even include the sliding glass door. We passed, deciding to wait for a time when we had more money.
That time was a couple of months ago. After checking Unilocal,we decided to call Energywise first, and Greg came out promptly. We were shocked that his quote came in at roughly $ 3,500 less than the one from 8 – 10 years ago, and this included a new sliding glass door. I suppose we should have, but we didn’t even bother getting any other quotes.
When the appointed day arrived, Dom, the installer, showed up, and by the end of the day the job was finished except for a few pieces of weather stripping on the inside. A couple of days later, he came back and within a couple of hours had finished.
We’ve had two minor problems, one with the screen door, which had a small hole in in the screen (a factory defect), the second a casement window that last week decided it didn’t want to close properly. Both problems were solved immediately and courteously.
Every interaction we had with them was pleasant. Dom is a friendly, unobtrusive guy; even our dogs loved him.
I highly recommend these guys.

Admittedly, I don’t write a lot of reviews — good or bad, I tend to complain either to my wife or internally and move on. So it generally has to be extremely good or bad to wrest me from my consumer slumber enough to want to say something publicly about the service. In this case, I can’t speak highly enough of Greg and the whole team at EnergyWise Windows. From quote to installation, the entire experience was professional and efficient. The price was reasonable and Greg explained all the options in a very easy-​to-​understand manner. The scheduling was easy and the windows came in earlier than expected. The installation was stress-​free and took less than a day (we had 8 windows replaced). They also cleaned everything up after — something that unfortunately isn’t standard when it comes to contractor services. Again, could not recommend them more to someone looking for new windows.

I had a very large (8’x12’) rotted wooden window to get out, that proved difficult, but Dominic and crew persevered, and got us weathertight by days end, and then did some excellent finish carpentry (my materials) the next day to make it all look like it was built that way from the beginning. Greg (Energywise owner) was the counter to most of the other hard sell window contractors that I interviewed. He was accurate, factual, and did what he said he would do. Honest and hard working is always the best combination.

I had 8 double hung and 1 big picture window installed by EnergyWise. Greg was great to work with and laid out all my options in an easy to understand manner. His crew was able to install all the windows in 1 day and did a professional job. We have a couple more windows that need to be replaced and I will definitely be using EnergyWise again.

I had 6 double hung and one casement window installed by Energywise. Could NOT be happier! Greg came to my house, gave an excellent and easily understood presentation of the window choices… gave a quote on the spot. Gave honest advice that I really needed. I am SOLD on this company! I got the VISTA windows and they are beautiful and expertly installed. From estimate to install I think was 2 or 3 weeks at the max. There needed to be one followup appointment and Greg was spot on about getting the follow through completed. Go with this company, I can’t imagine a better outcome in product and process.
I was out of town when the windows were installed and the house was so clean… it looked better than when I left town!

I contacted Energywise to replace aging and leaking windows on our S. Austin rental as well as to replace a sliding patio door. As I had used their services in the past, I knew the quality of work they provided was excellent and at a very fair price. For example, the bid from another company 3 years ago was almost twice as high as Energywise. The question I asked myself before selecting Energywise was this other company twice as good? I didn’t think so at the time and realized that one can get ripped off in selecting window contractors. Energywise is the company that any smart consumer would hire for high end quality work without paying though the roof. As another example, the owner even admitted that he ran at a very low profit margin on our job as unexpected issues came up but refused to pass on the charges to me. The owner provided and explained the ratings of the windows provided very clear explanations and the choices from vinyl to aluminum frames and the difference in cost. As we have other rental properties, they will be called again. I highly recommend this company. The installers are excellent and have been with the company a long time and I can testify the windows they did three years ago are just like new.

We had 10 windows installed by Greg Ginther’s team at Energywise. Couldn’t be more impressed! Greg knows his stuff and he hires great people for his team — from scheduling the initial appointment to the guys who installed — everyone was professional in their demeanor and follow-​through. We ordered the windows, they arrived about 2 weeks later. It took 2 guys (brothers) about ¾ of a day to install. They fully cleaned the installation area, inside and outside. It was so much less disruptive than I had imagined. I’m punchy pleased with this company!

Couldn’t be happier with the windows that Greg and the guys at Energywise replaced for me. After dealing with the originaly 20+ year old windows for years I can’t tell you how nice it is to have windows that open and close easily and that aren’t drafty.
I’m looking forward to getting the rest of the windows in the house replace, and have already recommended Energywise to a couple of my friends/​neighbors.

We had a great experience with EnergyWise. The windows are really great (all their windows are custom-​made locally) and the install crew was both good at what they do and fun to have around. It is so nice to have beautiful, clean, efficient windows instead of the nasty, outdated, inefficient aluminum windows that were original to our 1970 ranch. I can’t believe the difference in terms of comfort level and NOISE reduction. I did a lot of homework before selecting them… make sure you avoid «rhymes with tears» and also «schrenewal by schmandersen.»

Just got our second set of windows (10÷16÷12) changed with Greg and both times we had good experience with him. Greg is a nice and friendly guy, easy to talk to. He is never trying to sell you the more expensive window. He would give you suggestions/​options when it is needed. He does use a lot of window terms and talk too fast for me to digest all the information, but he is patient, so just keep asking him questions. Write down what he said/​suggested, because he will forget and you do want the best option for that window in that room.
One thing to know, warranty on window does NOT means warranty on glass. That means broken glass is not warranted. Your insurance will pay if you got glass coverage which most people do not have. We do only because we live on golf course and once a year one of our window will break.
Our first set of windows was changed in 2009 and the windows were very nice. Our house was build in 1999 by Standard Pacific. 4000 sq/​ft house with A LOT of windows and none was low-​E. Greg had his own installers at the time. Four people, one kid has minor ADD/​ADHD, and to help the kid out, Gerg keeps him on the team. From them we learn that there can be a lot of mark-​up in window business, like furniture, but Greg try to keep the price reasonable.
Now, Greg out source his installing job to two handyman brothers, Don and Jason. Both guys are very nice and good people and very good at what they do. We actually planning to hire them ourselves for some handyman work.
Our second sets of windows did not look as ‘nice’ as our first set, but I think that is more a person preference. Our first set had more curve look, less corners, which gives a softer touch/​look. HOWEVER, the second set of windows are much better in keeping the outside air out, which in turn keeps our rooms cool or warm for the two seasons that Texas gets. How do i know that?
Right after these windows were installed, we had a cold front. I notice the heater wasn’t on much the whole night but it was warm. so I grabbed my kids’ temperature measurement (the kind that scans the forehead) and measured the new window (by touching the glass), it said 73 °F. I think the outside temp was about 50 that morning. I went to the door on the other side of the room (we didn’t change the glass yet) and the glass measured to be 66 °F. I have a thermometer near the door on the bookshelves. Guess what it said, 73 °F!! And the heater was set to … 73… Nice!
my husband pointed out that our newer window’s double glass is much thicker, almost 1 inch thick. The windows we changed out in 2009 was ¾ or ½ inch. This matters, thicker double glass more low-​E gas in between gives better insulation.
we are thinking finishing the remaining windows with Greg soon. It is not pocket change and it is holiday/​property tax season, but definitely, we notice the temperature variation between rooms with old windows and rooms without old windows. the new windows helps a little on the allergy also, we sleep better now.

What can I say… Absolutely first rate company. We had our windows installed (whole house) approximately one year ago and I should have written a review at this time. Since moving to Austin 3 years ago we have had many contractors that were very poor, both in workmanship and customer service. Energy Wise windows is the best contractor that we have worked with, without doubt. In addition to our home in Austin, we own an additional 6 rental properties, so I certainly feel qualified to assess contactors.
Greg and his team are courtious, professional and a pleasure to business with –They went above and beyond and repaired some damaged siding for us at no extra cost. I have read some of the more negative revews and can only disagree with them and state that these people have obviously not dealt with alot of contactors in the Austin area… His team are a credit to him and can be trusted with your most valuable asset… your home.
In terms of price, Greg was extremely competitive and we were delighted with the end result. I would be pleased to be a reference at any time and show off the the first class job that was done on our home. Prior to starting the job, the team prepared the site to ensure that the interior was protected, then they spent time to clean up every night. Very nice.
It has taken me a year to write a review, as generally people are only write when they are not satisfied. Last week one of our window mechanisms became faulty and my wife contacted Greg, he was on it immediately, ordered up a replacement part and fixed the window within 3 days, as we had to wait on part from the manufacturer. Greg ensured that all was to our satisfaction, even although the warrantry states that we would have to pay for labor — this was not the case. Greg is customer orientated and is keen to expand a quality business in Austin. I only wish that more contractors were like Energy Wise.
Well deserved applause for a company that you should call whenever you require replacement windows or advise on existing windows. I will certainly be calling Greg and his team when i require windows on my other properties.

This is the wife here correcting Greg’s comments below and setting the record straight as his version left out some very important details.
After numerous attempts to get Jacob to come out and do a final walk though after the installation as agreed, I get a call SIX WEEKS later from one of the installers at 8:30 IN THE EVENING, saying he didn’t know why he was being asked to call me instead of Jacob or the owner and was shocked that our job still hadn’t been finished since it’s been over a month now but that he was being pressured to collect the final check (I had held back a small portion with Greg’s understanding that it wouldn’t be paid until the job was completed). I reiterated that Energywise wouldn’t get the last payment until a final walk though was done with my husband and all the hideous mortar work around the window casings and various other corrections we asked for was completed to our satisfaction. As it was 8:30 at night, we were in the middle of our children’s bedtime routine and I told him to call back later. Never heard back from him again. Two weeks after that Jacob left a message and then sent me a text basically threatening to take us to court if they didn’t get their money. Seriously? After ignoring my calls for almost 2 MONTHS now you THREATEN us? And, mind you, over the fact that they left their work unfinished. It’s laughable really if it wasn’t so ridiculous, and so easily resolved had Energywise lived up to its promise of coming out and completing their work as agreed.
Our experience with this company has been extremely distasteful to say the least, from shoddy workmanship to the utter lack of customer service. Buyer beware!

Greg at Energywise donated a house full of windows to our Home Repair Project at Austin Habitat for Humanity. They are gorgeous windows and he even helps us put them in. This allowed our budget to that mush more for this homeowner. Thanks Greg!

This a three star company, and that really reflects the reality. They do OK work, but it pays to stick around and make sure things get done properly. They got the dimensions wrong for a couple of our windows, which lead to having to cut a section of the window frame, and also the wood frame. Some of the windows were installed without insulation. The price is also quite high.
Regarding the business response:
They care a lot about their rating, that’s very obvious! The business rebutted my review using speculative statements, unrelated to the facts stated in the review, perhaps in an attempt to cast doubt on the reviewer. My review is objective, balanced, and is based on facts!
The whole purpose of this site is for people to provide information on their experience for the benefit of others. For this reason I believe a two star rating is even more appropriate.

Jacob called us yesterday and sent his installers back to clean up for us. We had already done most of the work but they did clean up the remaining pieces of glass in the street and hose off our deck.
The crew leader for the installation apologized and admitted he was too busy to check their work last week. I appreciate his honesty and quick response to our complaints and added another star to my rating. Plus, that bottle of Jim Beam was a nice touch.
These are good people and I do recommend them. Just keep an eye on the installation and clean up process. The windows are wonderful.

We just had these guys replace 3 bedroom windows along with a sliding glass door. We couldn’t be happier! They showed up early, braved the 20 degree weather and got the job done! I will definitely be using Energywise again!