Fashion Floors

I had a horrible experience with Sherrie. She made an appt with me and never showed up nor did she call. When I called to reschedule, she was supposed to show up with tile samples. She did not. She did measure my floors but I’ve yet to get the results of that measurement. I cannot recommend this company to anyone. There is no service involved.

There are no words to describe just how horrific my experience was with this business and Sherry Miller. So I will do my best to keep it somewhat short.
I thought it was a safe place to use. It has been in business for a really long time. when I got there it seemed to be family run, as Sherry was related to the other two people that attempted to assist me. It was also recommend to me by my interior designer she had used them in the past years ago.
I came in during May wanting to get this job going on the new home I purchased and to also hire them to replace the downstairs flooring in my home I was selling. I was asked if flooring was all that I was re doing in my new place. I explained I was painting the inside and out and all new carpet and tile and fixtures to update it. I was told they do it all in the store I could hire them to take care of the entire remodel.
It took 60 days to receive just a quote on the tile, wood, and carpet for my new home and I never got anyone to show up to measure so I could get a quote on the home for sale. They made plenty of appointments that nobody showed for which is super unprofessional and cost me time off work and money. They seemed to be filled with excuses for everything that went wrong.
Long story short we never ended up going through with any of the flooring with this business and they gladly refunded all of the flooring money I had paid to them so far after Sherry and her crew had proved themselves to be extremely dishonest on hours of video that was recorded while they were in my home. I would only recommend this company to someone you absolutely hate!
So Tim I know your cooking up some super aggressive response to this but you should be happy I left out most of the details. Sherry runs her other business out of fashion floors as if it was a part of fashion floors. Due to the order of which remodeling the inside goes in she convinced me to get the paint started before the flooring. She said she was sending a married couple crew that worked for her for ten years over and she said that he even had an art degree. Instead she sent uninsured strangers she found off Craig’s list who took almost triple the time I was quoted and still never finished the job which was just to paint an office… She lied about them being married, having an art degree, and lied about them working there for 10 years, and of course about the insurance! It’s really hard to want someone to finish after finding out this is their first job with Sherry and when they never show up when they say they will, take a Billion smoke breaks, whine excessively, and paint bubbles and pubic hair/​dirt into your cabinets. Had that gone differently your business would have had an estimated 64,000 flooring job in just the new home. That was not even counting the floor in the old home. May want to ask yourself is that is the kind of person you want in a management position??? She was by far one of the most manipulative/​dishonest people I have ever done business with! How she has been in the business for 30 years is beyond shocking!

Grateful for the salesman’s kindness at Fashion Floors!!! I spent most of the the weekend looking for carpet squares for my kids to sit on. Some suggested I buy a full size carpet and cut them myself to the correct size. Others had them but were charging $ 5.00 a square, so 20 to 22 would be as much as a nice full size carpet! I walked into Fashion Floors and told him what I was looking for. He said how many and when I told him he pointed to a stack near the door and said I could have as many as I needed!!!
I asked how much? He said for free!!!

Let me first say that Fashion Floors did a fine job on our indoor carpet. But they were completely disastrous on our outdoor patio stairs. First, it was installed very sloppily with the ends completely bent upwards and not attached to the stairs at all, with glue dripping off the ends, large tears in the carpet itself, and frayed ends. There was such poor communication between the installers, Fashion Floor agents, and us that it took months for them to reorder the carpet and reinstall. Constant miscommunications, bad attitudes, snafus, etc. Once they tried to fix it, it was worse than before. They came out a 3^rd time to fix it and installed carpeting we didn’t ask for, the ends are still not attached to the stairs, hardened glue is visible and was dripped all over the ground and the railing. Horrible work. To top it off, the attitude of those at the store was as though we were a pain to deal with. We just wanted it done reasonably well, which they were never able to do. Finally threw our hands up. These guys are fine for simple jobs, but if they have a job with any amount of thought involved, forget it.

Great experience from beginning to end, and a big thanks to Sherry and Alicia — will be back soon for another project!

Fashion Floors has definitely earned their 5 star review. After several projects, they have provided me with exceptional customer service, superior products, and the best prices I could find. Tim and his crew are very professional, on time, and take great pride in their work.
Each project they worked hard to meet my budget without selling me poor quality flooring. The sales staffed impressed me with their product knowledge, design skills, and follow up.
Give these guys a shot at any of your flooring needs.

I had Fashion Floors install tile in my bathroom, kitchen, and dining room. Tim helped me choose a tile and was extremely patient with me when I was incredibly indecisive. They had the tiles within a week or so and came out shortly thereafter to install. Sergio did the installation and was great. He was very courteous, knowledgeable, and fast. He did an excellent job and spent a lot of effort making sure everything looked just as I wanted. He also cleaned up afterwards very well (this is something most people don’t seem to do and it always drives me nuts). I will definitely use Fashion Floors in the future and recommend them to my friends.

TERRIBLE. After 4 months they have yet to complete the job. The carpet was laid on top of a toy and they have yet to come back and pull it up to replace it. Their was a terrible line all the way down my 2^nd bedroom. The carpet in the master is pulling up at the doorway and it is very obvious were the seems are in the walkway, closet and entry way. The service was terrible from Sherri. Skyler has lied to me and not returned my calls, emailed me back etc… Sherri said she would get back to me on having the den floor cleaned and resealed — she has yet to do that.
I would not give them any business. I paid a lot of money for this carpet and I am a very unhappy customer. The job is yet complete. They have been very unprofessional.
Also, when the carpet was originally put down they installers came late… working all day and until 9pm at night. I believe they returned at 10:00 and were looking in the bedroom window. I called the police. They were very CREEPY men.