CVS Pharmacy

I have been coming to this particular CVS for over 10 years and use them for everything. Just recently, I took my prescription in to be filled and the woman named TANYA with blonde hair was just awful. She was yelling at everyone, especially the tall guy, I cant remember his name, to get it together and not make people wait yada yada yada. I understand customer service as I have been in customer service in several different industries, but never in my life had I seen such a poor display of professionalism, or unprofessionalism in my life. She was very rude and if she is a manager, she really has a poor sense of what it means to be a leader. Do not berate your coworkers in front of customers!

Wish I could give them a zero. Stay away from this location. See letter below:
To Whom It May Concern,
I have a complaint about the Minute Clinic in the CVS location located at: 2306 Ranch Rd 620, Lakeway, TX. I encountered Poison Ivy on my property a few days prior to my visit to this location on Friday September 18^th. While at work on Friday I noticed the rash was getting really bad and knew that I needed to try and see a Dr. before the weekend. I called my insurance company, Aetna and they referred me to two walk-​in clinics in the area. I called the Minute Clinic number to see what time they closed and to find out if they treated poison Ivy. I live in rural Spicewood and it takes me about 40 minutes to get to this location, so I wanted to make sure there would be no issues. This conversation occurred about 4 pm. I answered several questions and I was told they could defiantly treat the problem and that the clinic will be open till 7:30. So I had my girlfriend drive me over. We got into the clinic and filled out the check-​in information at the kiosk, put in my number. We were told there were 4 ahead of us so there could be a long wait. We spent the next hour or so walking around the store shopping, sitting and waiting inside and outside. Checking several times to see how much longer. I went up to check with the nurse at 6 and found her over by the pharmacy chatting with other employees. I asked her how much longer was the wait was and she told me she was closed. I said closed? I have been here for over an hour look at me? She said it’s not her problem and to go somewhere else. I was shocked. What you mean go somewhere else I said. It’s after 6 and I have been waiting here for over an hour. I put in my number and everything. She said it’s not her job to call you and she isn’t helping anyone else today. She again said not my problem. I’m closed now. I did not see her name and when I asked for it she started out the door. She was of Asian descent. Then she directed me to another CVS near Cedar Park (by the time I drove there they would have been closed) so she decided to close over and hour early and leave me without medical treatment. I was so outraged that someone in the medical field could look at a person in need and basically blow them off. I was so upset I immediately called the Minute Clinic number to complain. That phone call was almost as crazy as the treatment I was given at the clinic. The first woman I got on the phone with basically told me she can close when she wants to regardless if someone is waiting. She also proceeded to ask me questions about if the rash was located in a private area, as if that was a reason or excuse. I told her the rash was on my legs and forearms and was becoming more severe by the minute. I asked to speak with her supervisor because all I was getting from this conversation was that I apparently am the issue… not sure how I’m the issue yet, but apparently an apology and a resolution is impossible to get from customer service. I was then given over to a supervisor. I had to repeat the whole story over again, after the 30 plus minute phone conversation I was given the apology and told they were filing a complaint and I would hear something back from them in 7 days. Well its day 11. Still haven’t heard a thing. I left two numbers… my email. I guess nobody cares. Nobody at CVS or Minute Clinic. I did not get any treatment over the weekend and my rash grew to the point of being severe! I was seen at the urgent care in Bee Cave and given two types of steroid because of the severity of the rash. The point of this letter is to communicate the treatment of one of your valued customers. I used to come to CVS by– weekly. I will never return to a CVS for anything because they fail to take any responsibility. Is there a manager at this location? Does anyone take responsibility for the posted hours? When am I going to receive a call or an explanation for how I was treated?

I go to this CVS to pick up my prescription since it’s close to my office and I have to use either CVS or Walmart for my insurance. I think everyone that works in the pharmacy is miserable because I’ve continuously experienced crappy customer service here. Like other Unilocalers have said, many of the staff members are just downright rude. I’ve also had trouble with them screwing up my prescriptions. Somehow they managed to make 2 different accounts for me in their system, so that’s always confusing and makes the staff even more irritated when I go try to pick up my prescriptions. I’m giving it 2 stars because there have been a couple of times that I did receive average customer service.

In my experience, the pharmacy staff is not friendly or helpful. They called after 2 days of me filling a prescription (rudely) asking if I was going to come get it. I have 7 days, don’t I? They also leave you on hold FOR-​EV-​ER & when you finally do get to speak to someone, they won’t do what they are suppose to. I asked them to transfer a prescription from another CVS (which is why I was delaying picking up the first Rx). They said they couldn’t and I’d have to call my dr to have her call in another one. Instead, I just picked it up at the other CVS (on Slaughter) where the staff is much nicer.

I recently filled a prescription here and noticed when I got home that the medication was not in the box. After both calling and visiting the store I was told that there is nothing that they could do about it and that the medication was too expensive for them to just replace for me. All I could think of was that I’m sure their price is less than half of what I pay and insurance doesn’t cover any of it! The pharmacist and store manager were both rude and very unhelpful. I was told to contact the medication manufacturer and see if they could replace it for me.
I have also received phone calls from pharmacy staff regarding medications for another patient that shares my name but has a different birthdate.
They have horrible customer service and most of the employees are rude. I will never go back there again.

Nice that the store is open 24hrs, but the pharmacy staff is awful.
My wife called to get pricing on a prescription and was given a price.
Next she had her doctor call it in and when she went to pick it up it cost more than quoted ($ 22 more), when my wife questioned the employee she was told «do you want it or not?» Poor customer service, will not be returning, ever.

Just like any other CVS really. Good for beauty and healthcare items. Also, large seasonal section. Sell beer and wine.
Strange store layout. Can take some getting used to.
Open 24 hours, 365 days so super convenient!

Rarely do I bother with reviews of anything. However, the sub standard service dispensed by this particular CVS pharmacy has compelled me to write one. If I could give no stars I would.
My first annoyance is the fact that every time we pull up to the pickup window we are consistently ignored and have to park and go inside.
Today my wife had surgery and the doctor informed me that she had called in my wife’s pain medication so that we could pick it up on the way home.
After leaving the hospital an hour and a half later I show up and the prescription is not ready. The pharmacy person tells me 10 more minutes. At this point we wait in the parking lot while my wife begins waking up fully from the anesthesia.
I go in 15 minutes later and still not ready. I explain my wife’s situation to the same pharmacy person and politely voice my frustration. At this point she simply walks away and begins working behind the counter. She also seems to think my situation is quite humorous and voices this to one of her co workers under her breath. Ten minutes later the prescription is finally ready.
Being new to the area we selected this CVS to fill our prescriptions. I will now drive however far I have to in order to avoid this particular CVS.
My opinion is that this CVS pharmacy is a poster child for abysmal service.
I’m left with the thought that you actually have to try to be this bad.

Good convenient pharmacy for all your needs. Very clean store. Medical clinic handy and good value. Pharmacy staff Gary and Melody so helpful!
Won’t disappoint!