Collectic Home

1. Customer service– best to call and set an appointment. I’ve been in, seen the walk-​in traffic they get. Heavy, and so many of them are «look-​but-​wont-​buy», but the staff tries not to ignore. So do yourself a favor– call ahead of time.
2. Quality, within a price range/​budget/​priorities: Superb. I have no idea if this is where the «serious» furniture buyers shop, but I can tell you that when you want a serious piece– built to last? They have it, and can guide you to it. They have so much more to offer than what you see on the showroom floor. Go back to #1, and ask. And then have a ball with all the rest. This is furniture, not brain surgery. :)
3. If it goes wrong, they MOVE to get it right. We got a desk for the office that had a really «wonky» panel. Kept falling off. No big deal for Collectic– they spoke with the manufacturer, got us a new piece and boom– no stress, replaced. Quickly.
4. Christa– she’s become a real design partner. Not a surprise since she’s a designer, but your don’t always find folks like her in a furniture showroom
5. Chris and Levar, delivery– LOVE these guys. They don’t just come, «dump» and leave. They take the extra time to make sure placement is perfect, that inspections go well. Not always easy with ams, since our house has walls that are a bit less than linear– «straight» is a term that takes great eyes to get it right. They have them.
Chris, at least, knows the collections/​pieces offered at Collectic. While he’s heaving pieces around, don’t hesitate to ask him. He knows the inventory, and whether the store knows it or not? He is a sales aid, as well.

Ok they have some cool stuff but there design services suck. Mandy was supposed to show up and cancelled 1 and half prior to home appointment. This was after she said it was a week before she could come over. I had to take day off for this appointment and her response was i didn’t think you would mind. They couldn’t come out til after their 20 percent sale was over. I still haven’t gotten credited for my prepaid appointment that they canceled. Working on it.

Couch delivered yesterday, 6 weeks after order, 4 weeks after promised delivery date. Had to call warehouse. Oh, look at that — it’s been sitting here. …

It’s pretty ironic. I read their (poor) store review before coming in… And I had a great experience. I was greeted warmly when I came in. I was looking for something unique and the sales person knew they didn’t have what I was looking for, but whet out of her way to try to find something she could special order that would suit my needs.

I was contacted by the owner who has now processed the refund.

I was in Collectic Home last week and Abigail helped me that day. My husband and I went back into the store on Saturday and Abigail remembered I had been in earlier and was very eager to help us with the side and coffee tables we were interested in purchasing. I found her to be extremely helpful and accommodating. Consequently, we purchased the tables and will return again when we need additional items for our new home. Even though the store is very full, there are so many interesting and unique items that make it is fun to explore.

We have purchased a number of items from Collectic over the last year or two. Customer service was pretty awful at first, but we finally found someone who was helpful. Of course, that only happened after we made a purchase and then returned.
Our most recent purchase of a buffet was a total bust. This buffet was beautiful, but it was so poorly designed that the weight of the piece itself was enough to distort the entire frame. Any lateral movement would cause all the doors to distort and the entire unit to lean… It was the flimsiest, junkiest piece of furniture I had ever seen, and it was priced at $ 1500!
We bought the thing not knowing that if you actually put anything in it or on it, it would likely fall apart. Needless to say, I didn’t accept delivery of that piece of junk when it finally arrived and I saw how bad it actually was (delivery drivers spent 15 – 20 minutes trying to get the doors lined up but anytime you touched the unit it settled into a new position). I had the drivers take it away.
I was disappointed, but not upset really. However, my interaction with our sales rep after the fact was rather upsetting. As a previous customer and very likely returning customer, I was very disappointed with how things were handled. I was given attitude and told that they «did me a favor» by even accepting the return when I inquired about only receiving a partial refund. I was then told that the poor quality of the item was simply because my floors were uneven, like I’m a stupid person who doesn’t know better… Not only do I not have uneven floors, but that doesn’t make any damn sense anyway.
Anyway, we’re done with Collectic and their sister company, Eurway. If I’m going to buy $ 4000 sofas and $ 1500 buffets, I not only expect the furniture to be of a higher-​quality than Office Depot or Wal Mart furniture, but I expect to be treated with a little respect when there is an issue with a product. I’ll never walk into that store again. There are other options, and nothing they sell is unique to them anyway. This kind of crap is probably exactly why Eurway no longer has a storefront.

I ordered 3 pieces of furniture in early March and was told it would take 2 weeks. Three months later it arrived. There were legitimate excuses, but I had to call numerous times to check on the status. They rarely followed through with a call even when I was told they would call back. I asked for the furniture to be delivered to the store so I could pick it up. Three different times I was told it would be there, but when I called they had forgotten to have it transferred to their store. Communication was a real problem. Although I am happy with the furniture (now that I finally have it), I would not do business with them again.

Exceptional knowledge and service. Abigail helped me make the right choices for my downtown office and I love getting there everyday.
I highly reccomend this company if taste and value are of importance to you.

I have too much time on my hands. I wander streets and alleyways looking for inspiration that I never receive. I wake up at odd times, and jot down cute little notes in this writing pad I have on my end table. I have been known to disappear from random beds, and reappear in others. I get in elevators that I shouldn’t, and take them to the top of downtown buildings. Then, I can peer into office windows and get a quick glimpse of the way people set up their workspaces. This is not a problem for me. It is at times problem for others. Those who have come to know me well, know all of this well.
Why? I used to dream of the white collar lifestyle. Fancy office. Cute, yet brash secretary. The high rise apartment, straight from a catalog, that is printed in limited supply. That is what makes me restless. Design, architecture, layout, color schemes, flow of individual space, fashion,…etc.
So, that being said, I have been known to visit furniture stores, with no intention of buying anything. I am a blue collar worker, after all. Yet, that doesn’t stop me from having a white collar wandering eye. Thus, I found myself in Collectic the other day.
Fantastic selection. Truly. A wide range of modern to classic styles. Mandy, I think that’s her name, came by to ask if I needed help. And not in a creepy, «this guy might steal something» sort of way. They actually engaged me in conversation, and that is no minor feat to talk to someone like me in that neighborhood. I noticed they were awesome to just about everyone they talked to. Something tells me it’s hard to keep that demeanor all day.
The problem (s) though, is that the showroom is extremely cluttered. Too much stuff in too little space. No room for perspective. I could see how it would be hard to contrast and compare items. That is not good for such an upscale price tag. Who wants to mess with returns on a $ 1200.00 Ottoman that ultimately doesn’t end up matching your living room? The outside display items could have a little more thought put into them. They are the first thing a customer sees when walking up.
Altogether, I liked the place, but it could use some fine tuning.

I wonder if they have really changed their customer service game since the last reviews? I found the staff to be nothing but approachable, and they even directed us to an area where our toddler could play. I can’t speak for the quality of the furniture since I don’t own any of their pieces, but there were several nice looking things that I’m considering getting.

I was looking for a chair for my office and stopped in. Sales staff SERIOUSLY lacking with the exception of Mandy Boutillier who was helpful. She even emailed me photos. I walked around without being greeted on another day. I loved a chair and bought it. Picked it up today– and the woman who checked me out– did not say thank you or good bye as we left with the chair. I will not return. F– on your service. I agree with another reviewer– not being greeted in an expensive store is a serious turn off.

They had a lot of nice furniture pieces but customer service is lacking.
In any modern store there are 3 things that I look for.
1. Cleanliness
2. Friendliness
3. Great Products
The good:
Store was very clean and they had a wide selection to look at.
The bad:
Staff is not very friendly… well Christa was the only exception. She actually went through the catalog and really tried to help.
At the end of the day I ordered a stand up computer desk from them.
Will I ever return? Probably not.
There are too many furniture stores out there to look back.

I just stopped by to check out the store last week. I was the *only* customer at the time, was dressed very nicely and nobody even acknowledged me during the entire 20 minutes. I walked right by 2 sales people at the checkout desk and thought about asking a question… but I wanted to see if they’d greet me as I walked by — they did not. While the some of the furniture designs looked nice, the quality did not seem to match the high prices.

I have been to Collectic two times in the past 6 months and both times I walked through the entire store without anyone speaking to me at all! I wanted to special order a coffee table they carried but because of their lack of customer service I ordered it from another store in town. I will not be going back.

I’ve bought several pieces from Collectic Home over the past three years and have been VERY happy with the customer service, prices and selection. I shop around, and as some other reviewers have noted, Collectic Home doesn’t always have the lowest prices on some items. In those cases, I just buy the item at the other store with the better price. In my experience, though, they have great prices on chairs in particular. And, unlike Four Hands, I was able to take home furniture to see if it would work in my space. It took me three tries to find the perfect dining room chairs, but the owner Joni said she wanted to be sure her customers were happy and that the pieces they buy work in their space.
I highly recommend checking out Collectic Home.

I dropped by Thursday afternoon to check out the store and to spend some of our $ 55k budget to furnish our new house.
When I tried to make eye contact with the two employees that were on duty, I was ignored!
Granted, they were with other customers, but to walk right by me as I am looking at you and you ignore me not once, but twice, is Inexcusable!
Not a soul said a word to me in the 30 minutes I was in the store.
Needless to say I won’t be back and I will tell my friends about the way I was treated.

Can’t wait to see if they deliver on their promises… we are going to order a customize-​able kitchen table (what a cool concept!) and hoping they can store it for a few months. I liked their sales gal, Christa and hope she sends me the links I asked for in the next few days. Good selection of furniture and esp fun decorating knick knacks. Need a moss ball anyone?
UPDATE! Not only did our table come in time, but our couches arrived Christmas Eve and their delivery guys were great. I had a wonderful experience with this store. I’m upping my Stars!

This store is definitely worth a visit. Besides having a huge selection of cool, contemporary furnishings at affordable prices, Joni and the team are very helpful.
Whether you are feathering your first nest, or updating the one you have, you will probably see something that you’ll fall in love with.
Few stores ellicit such a pull on me that I forget financial planning 101 and spend my vacation savings on great home furnishings. Collectic Home is the reason I’m not going to Cabo this October, and I’m ok with that, cause my living room and master bedroom look hip and fresh, with pieces I know I won’t be seeing in everyone else’s house.
How are they with service? Well, I had a problem with a rug I bought (the rug maker’s fault, not mine or Collectic Home’s) and Joni was on the phone in a New York minute, calling the vendor to get a replacement. I feel that they really care about customer satisfaction.
Finally, if you are design challenged, color blind (as my boyfriend is) or just don’t know what should go in which space, for a nominal charge which is waived if you spend a threshold amount at the store, the team at Collectic Home will come out to your house, take a look and make great recommendations. Whether you admit to your friends that you had help in decorating your home is up to you, but let’s keep Austin local and support a great store.

I expected Collectic to be way out of my price range when I wandered in one day, and was pleasantly surprised to find some great deals on couches and chairs. I subsequently bought a lovely custom covered couch and love seat, and a cool modern chair. The service was great and the selection of interesting modern pieces (but not so modern that you can’t imagine living with them) was really good. I will definitely shop there again.