Chase Carpets & Tile

To quote Cher, «Gypsies, tramps and thieves — wait that is being unfair to gypsies! I was going to say proceed with caution, but don’t proceed. Unless you want countless delays, made up stories («a guy left town with your tile») floors that have to be redone, and complete frustration even when you finally find the owner’s name and number DO NOT USE this company!

This is the most dishonest retail store I have ever experienced. I had called the store to price a custom Shaw area rug. I asked do you all do custom area rugs «yes we do», I gave measurements, rug style and color. Was called back from sales person Diana and was given quote. Told her I needed to speak with my husband but the price sounded good. She called back to follow up before I called back. My husband and I went to the Lakeline Mall location to make the purchase on a Friday. She wrote the deal up, took our payment information, we signed and thought the deal was done stating it would be ordered on Monday. I called the following day on Saturday to make a change to the order by canceling a runner and spoke to Phil, he said he would take care of it. Diana called on Tuesday to confirm changes and was told that it would be ordered that day. Received a new invoice via email reflecting price change that was marked ORDERED with the date. Fast forward to Saturday– I receive a phone call from Diana stating «I am really sorry and I know that this sounds weird but we are not in the rug business any longer». What? I went by the store to pick up a copy of the invoice since our information was on it and my confidence in this company dropped to zero. Spoke to Phil, sales manager and he stated that this was a recent change that Diana was not aware of and they do not sell custom area rugs any longer because their customers have been unhappy with the finished products stating the last 2 went bad so the owner of the company said it wasn’t worth it. Okay fine, a week of time wasted and hours at their store.
I called the company the following week just to speak with a manager to complain that they wasted my time and why did a week pass without someone calling me. Explained the above to Lori. She was perplexed stating they do sell custom area rugs. She said she would get to the bottom it. She called back stating that Diana misquoted the price so instead of admitting her fault she went to her manager Phil and he directed he to lie to us with this story. So sad.
Lori did offer to help and repriced the rug but it was so much more expensive then the original quote. She stated this was with a 20% discount because of the experience but when I received the quote it was only a 10% discount. I thought maybe more could have been done then that. I eventually let her know we were not going to buy from them but if I could still speak with a manager to make them aware of this experience. She said sure but I never received a call back. Lori was nice and helpful but other than that bad experience.

Terrible!!! Find someone else to do the job, they have no respect for their homeowners!

They installed carpet in my new house before I moved in. The install was done professionally and on time and as promised. Phil came out and measured and gave me a quote with several different options. I would use them again!

We recently used Chase Carpets to replace some of our hardwood floors that were damaged due to a water leak. We have also used Chase in the past for repair of hardwoods. The repair team that does the work are professional and have a great deal of expertise. One would never know that we have had hardwoods replaced! They are clean and are happy to always come back to make it right, if for any reason, you are not happy. We worked with Guy Ventimiglia in sales, and he was a joy to work with. He was responsive and professional and follow-​up to ensure that the work was done to our satisfaction. We will use Chase for all future repairs, if needed. We will also look to Chase first for any new flooring needs. I would highly recommend them!

My 10 year old son and a group of his friends could have done a better job installing the carpet and hardwood flooring in our new home than these morons did. Our hardwood stairs not only look like absolute crap (crooked cuts, different sized abnormal spaces between pieces) but they also left SEVERAL nail heads sticking out that sliced open the heels of unsuspecting victims that were merely just walking up and down the stairs (yes, we like to go barefoot in our home) After inspecting each step and finding nails, chunks of wood missing, rough, uneven cuts and spaces and gaps that look like crap, I called our builder, who in turn, called the owner, Chris. He immediately sent out a van full of assholes to stand around my house while ONE guy showed me how to use some kind of marker to fix blemishes. He also nail punched the many nails that were sticking up and put putty (that has since dissolved) over the exposed and now flush, nailhead. A marker, really? Big chunks of wood missing and the asshole show ME how to «fix it» with a marker? Our carpet has visible cut lines through the center of each room, HORRIBLE looking transitions and is warping and coming up in many places.
Do NOT use these guys! Absolutely horrible experience. Too much money and for lack of a better word, they act like a bunch of douchebags. I can happily provide photos of the crappy job this company did throughout my home. Trust me, spend your money elsewhere.

Professional, on time and fit our budget.
Lots of places to purchase carpet in town. I’m glad I went with Chase Carpets
Thanks chase

The 2^nd star is only because the finished work seems to be fine.
But based on service, I would have gone with 1 star.
So, I bought a Groupon for carpet stretching — maybe those of us with coupons don’t merit good service? — and I called to set up the appointment. First, I couldn’t set up the appointment before faxing in my Groupon. With every other Groupon I have purchased, the number on the Groupon has been sufficient. Annoying, but ok.
Then, I can only talk to one employee about the appointment for carpet stretching — and apparently she is out of the office on a regular basis.
So, we get the appointment set up. Good to go, right? Hmm… I call back a week before my appointment (had to wait awhile because the company has been «overwhelmed» by Groupons) to ask about furniture moving, and I’m quoted a certain minimum price for moving furntiture. Okay… but while on the phone, the woman has to verify my information for the appointment… and it’s wrong. So, we fix it.
Appt day: I’m given an appointment window of 3 hours during which they will show up. When I’ve waited 1.5 hours, I call… just in case. Get a call back (from the same employee I’ve dealt with the whole time), and she’s «so glad» I called — because she needs my ADDRESS and PHONE NUMBER.
Seriously?
She says — again — that she’s been just «overwhelmed» with Groupons. (Um, then why did you sell so many?) She says she’ll look into where the crew is and call me «right back.» Ten minutes later, I call back. SHE’S GONE FOR THE DAY.
Luckily, the crew shows up without her. Okay. So, they walk around and then quote me a price for moving furniture… totally not what the woman on the phone told me, but it’s less, so… okay.
Then, the crew is wrapping up – and I’m suddenly told I should be paying in cash? WHAT? Got by with a check, but… I was never told this would the case, and it seems… um, sketchy.
Get it together, Chase Carpets.

I wish I had the option of giving them zero stars. Really bad experience. The little guy that works at the 360 location thinks that he is way too good to help you. I think he has a serious case of Napoleon complex. For gosh sakes, if you want help from this little puke you better not be wearing sneakers and workout clothes. He actually told me to go buy from Travis Tile or Floor and Décor BOTH times I went into this location. I have a Groupon that I already paid for. He figures he has my money I guess. How does he know I wasn’t going to spend over the Groupon amount (which I was)?
I told him I needed 120 sq/​ft of tile for a fireplace. He gave me the installed price per sq/​ft. I told him I needed it priced without installation. He said you HAVE to have it installed. Here is exactly what the Groupon said:
” * For $ 159, you get $ 500 worth of products and/​or services.
Chase Carpets fills unadorned foot space with hardwood, ceramic tile, natural stone, carpet, and laminate flooring. Do-​it-​yourselfers can take home enough supplies (or have them delivered for a $ 45 fee, not included in the Groupon) to fill rooms with ITS inter ceramic tiles ($ 300 for 144 square feet or $ 500 for 250 square feet), or you can choose from the more than 1,000 unique patterns of ceramic tile and natural stone flooring Chase Carpets offers.“
Here is the conversation that took place:
Puke: «We are an installation business.»
Me (internally): Really, then why the heck do you have a showroom of special order tile???
Puke: «I can’t get my guys to install it for less that 150 sq/​ft ‘in this economy.’ «
Me: «You’re telling me I could buy the tile if I have your guys install it.»
Puke: «Yes.»
Me: «So there is a minimum purchase?»
Puke: «No.»
Me: «So why can’t I buy the tile and install it myself if you can’t do it if less than 150 sq./ft»
Puke: «It’s not my rule. Did you ever check out Floor and Décor or Travis Tile?»
Me: «I want to buy THIS tile from THIS store.
Puke: «You can’t.»
Me: «Does your boss know that you send everybody to Floor and Décor or Travis Tile?»
Puke: «Yes. He told me to. We are too busy to deal with these types of special orders.»
Me: «So you don’t need my business?»
Puke: «Nope.»
Me: «Had you considered that I might come back in the future for a larger order?»
Puke: –silence–
Me: «Can you please write down the product info and price on a piece of paper for me?»
Puke: «What’s the point? I won’t write the order.»
Me: «You have pushed me to my limit.»
Puke: «I am just trying to help you.»
Then I left.

Be careful with these guys. Make sure you have everything in writing, including exactly what you are buying and any warranty. There are different grade levels of flooring, so make sure the contract is specific. Then double check the boxes before you let them install.
We did not do this when we moved in a few years back. Lo and behold, the wood floor we have is not what it should have been. When we asked Chase to extend the wood floor to another part of the house, nothing would match. It would seem that a sub-​par tavern grade floor was put in the first time, though they never admitted anything. (We learned this from the floor company that was able to help us correct as best they could what Chase had done).
Also, the carpet we had put in is of poor quality. Again, check the grade. And then check what they install. Get it all in writing.
We didn’t do our homework and paid the price. Hopefully this advice will help you.