The Tile Shop

Very good experience here, and a wide selection of options.
Our sales guy was Mike was extremely patient and worked hard to make sure we got exactly what we wanted.
We are from Houston getting renovations done of the house. We had a very hard time finding a tile store in Houston that had styles that we really liked. The tile shop had exactly what we were looking for.
The only downside was that the delivery was a little late. Fortunately, Mike gave us a courtesy call around the time the tile was supposed to be delivered (really appreciated that). When he heard that the delivery was late he immediately checked on it and remedied the situation. Great customer service.
The tile shop will be the first stop for our second stage of renovations. I just hope they open a Houston location soon.

I love this tile store. As an interior designer I see a lot of tile, I visit a lot of tile stores and there is no other store like it in the area. They offer unique selections that aren’t offered anywhere else. Yes the prices on their natural stones are higher but they are also more unique in color and shape in most cases.
Dwayne, the store manager, is excellent. He is extremely knowledgeable of the materials, the colors, and availability. He has an eye for design and helps you to think outside the box.
The store itself is gorgeous. The over 75 vignettes around the perimeter of the store are beautiful and help clients/​homeowners to imagine what the times would look like in their homes. I highly recommend you visit this store.

I have very mixed feelings about the tile shop… hence the 2 star review
When you first walk in, the store is gorgeous! Everything is nicely laid out and arranged in a way that makes it easy to shop, especially if you have been to other tile stores that are cluttered and small. The display bathrooms and kitchens around the exterior of the store are helpful for seeing what something looks like on a bigger scale and what pieces look nice together. We were very impressed.
We came here to shop for tile for our bathroom and kitchen. Once we settled on a tile for the bathroom floors, we inquired about their white subway tile, which was more than 3 times the price of lowes and home depot. «Oh but ours is better quality, it’s much thicker, it’s made in the U.S.»… OK, you sold us. We’ll take it. We managed to get them to come down on the price quite significantly to make up for some of the difference in cost.
They only place orders on Wed. nights and the orders come in on Fridays, just FYI. When ours came in, we picked it all up and brought it home, only to unload it and discover that it was not made in the U.S., every single piece of it was made in China and it was not thicker than those from Lowe’s and Home Depot, it was exactly the same! For that price, there was no way we were paying that much more for an inferior product.
We chose to return the subway tile (but kept the floor tile). When we went back in the sales staff was clearly unhappy about our return (I assume they work on commission) but obliged anyways. Then they said the «computer was broken» and they would run it through in 3 days. By this, they really meant to say «it’s the last day of the month and we don’t want to make the return and take the hit on our monthly numbers, so we will be sketchy and make your return on tuesday, but we fully expect you to leave the product here and just trust that it is going to happen later.» I’ve worked retail, I know it sucks to take a return, even on the last day of the month, but this is was a shady and unacceptable business practice. Meanwhile, the people standing next to us seemed to have no problem paying with their credit card on this magically «broken» computer. However, the return did show up on our credit card in the next day or two and all was well. We were just incredibly displeased with their lies and quality claims, the outrageous prices, and the sketchy return thing.
On the other hand, we really do love our floor tile. It’s beautiful and just what I wanted. While it was outrageously priced, like i said we were able to talk them down a bit. A few of the tiles had problems with spacing and discoloration, but that is usually to be expected.
I recommend going here to shop around and get an idea of what you want, but compare prices to other places and don’t be fooled by their flashy claims. Shop around, and if they are the only store that has it, go there with the knowledge that the prices are negotiable.