Chase Bank

Decent bank. No complaints

So every time I go through the ATM’s here they have trouble reading my card. I don’t have any issues using my card anywhere else just at these overly sensitive ATM’s.
One day I tried the ATM and it didn’t work out at all. I swiped and swiped but it would not read my card. I decided to go inside the bank. I got out of the car went in and there was line that was just about out the door.
I waited in the line for around 20 minutes and finally got to the counter. I explained the ATM never works and said I should get a new card. I got on top of getting a new card but honestly I didn’t think the issue is my card.
So my new card came in and I stopped by the ATM again today and sure enough … it failed to read I swiped and swiped and it finally worked out. So yeah. I’m pretty sure the issue isn’t my card.

I have to say this: the service used to be great here, up until about a month ago, which is why I rated a 2 instead of a 1. This is the slowest bank I have ever been to in my entire life. It literally takes a half hour each time I go, since I have to wait in line the it takes an epic amount of time for them to process a deposit. It seems like they are either understaffed or under budgeted on busy days. Either way, it is slow. The people used to be so sweet I didn’t even mind the speed, but now the girl at the window looks sour and annoyed, it also comes out in the tone. I wish the old drive up tellers would come back.

I am a Chase customer and this location is OK. It seems to be busy a lot. I tend to stop and use the ATM here often because it is in my most traveled path. Depending on the time of the day you may be stuck in line for the ATM or teller station for a bit. If you stop by late at night it is usually fine, unless it is a Friday or Saturday night, then there still might be a line at the ATM.
The few times I have gone inside here the staff was friendly. I also find this location difficult to get in and out of at times, especially if you are headed west on Stassney.

I opened a new bank account here as soon as I moved to Austin — because I can literally see this bank from my apartment community’s parking lot and because Chase is everywhere in Texas, I figured they’d be the convenient choice.
Right… and wrong.
Though the affable associates have always been quick to attend to my banking needs, it’s a bit (okay, VERY) annoying that my card often has holds placed on it when I travel (which is often). Recently, I was purchasing champagne on New Year’s Eve in Chicago and my card was declined. Besides the embarrassment factor, I had to walk several cold blocks to the nearest Chase bank after the hold time turned out to be too long on the phone. Once in front of a sales associate who verified my identity while confirming with a fraud associate on a phone call, I was still required to get on the phone with the fraud specialist to confirm the charges. May as well have hung out on hold in the liquor store.
Just tonight, my card was declined while attempting to purchase a Rail Europe ticket from Sevilla to Madrid, Spain. After jumping on the phone and talking to two different people in two departments, the hold was finally lifted so I could complete my transaction. Yes, the nice and always helpful folks at Chase have ‘made notes’ in my account indicating that I’m a frequent traveler but I have yet to feel the difference.
I really appreciate that Chase provides the highest level of banking security I’ve ever encountered, but I do feel their fraud detection algorithm is way sensitive. I wouldn’t mind it if the process was consistent, but it’s not: sometimes I receive a text message by which I can verify I am indeed initiating the transaction; and at other times, I am forced to call Chase.
It’s no wonder I use my credit cards more often that I use my debit card… I know I can rely on them! And that’s a bit sad.

I’ve been a Chase customer since i’ve moved to Austin in 2004 and though I have not been all that satisfied with some services and in dealing with them over the phone, it is better to always discuss in person.
Mindy Rodriguez is the branch manager of this location and she is like anybody else; If you’re going to exert aggressiveness, so will she. She happened to be very helpful on resolving my very simple situation on many occasions that any Chase telecom operator would not.
What I would recommend is not to get to frustrated when calling or going into any bank, otherwise youre better off stuffing your cash under your mattress.
On another note, Chase bank is up to par with the latest global bank technology, plus they have a fraud alert system that actually refunded asap what scammers got a hold of. Though, I’ve had my fair share of overspending mistakes, Chase helped me grow and learn along those lines of overdraft fees like any other bank would do.
Their APR Rates are pretty competitive now, they still open up locales closer nearby, credit offers and array of rewards cards are high up there in the ranking, non in-​bank transactions are a LOT easier than it used to be so I give them 4 or so stars.

Mindy A. Rodgriguez is the Branch Manager and words cannot express how rude she is. Why would you be in customer service when you cannot be nice? She needs to rethink her life choices.
I question everyday why I am a chase customer… I think I need to fix this.