Austin Passport Express

Pros: super quick and easy process. I went in to get a Canadian passport photo and they had me in and out within 10 minutes.
Cons: I wanted to make sure that what they did was up to the Canadian regulations so I asked a couple questions. The responses I received were borderline rude and condescending. Basically, the interactions made me never want to return.
Overall, great for getting the job quickly. Don’t expect much else.

Great customer service and very quick turn over rate even for non expedited. They are expensive but if you want it done right. These are the guys!

Very rarely is the process of passport/​visa application so painless, fast, and professional. I came here looking to apply for a Chinese visa with just over 10 business days to do it and these guys suggested my fastest option, double checked my paperwork and even took my photo for the application all in office. What is really standout about this place is that if you are unsure about something, which given the fact that these processes are horribly confusing is not uncommon, these guys will help you fill out the forms and even print them in office with no added charge. I cannot stress how much of a savior Austin Passport Express was in my hour of need, I will be coming back here for all of my visa and passport needs.

Not the place for Canadian passports. They produced several photos with a glare coming over the shoulder, and tried to convince me that the Canadian government only cared about shadows — not if half the photo was significantly lighter than the other side. I showed them the specifications that required even lighting and asked for them to retake the photo. A second guy took over from there that was just plain rude. He couldn’t even produce a photo with even lighting. They blamed it on the shirt being grey…

Austin Passport Express is courteous, professional and most importantly: fast.
I foolishly lost my passport with less than a week until I was scheduled to leave the country. I called ahead to talk to them about my fastest passport replacement option. (Next day turnaround is only available under specific circumstances, so you must call ahead.) While next day is the most expensive option, it was cheaper than rescheduling and rebooking all my travel arrangements so I requested the next day option.
The staff was polite and explained all the directions to submit my application step-​by-​step. Then they delivered my sealed documents via courier to the nearest passport agency (in this case Houston) and they called me the next day when my passport had been released and was on it’s way back.
Never book your travel without holding your passport in hand. However, if it’s an emergency then Austin Passport Express is your best option.
I will definitely recommend Austin Passport Express the next time someone asks me about Passport services.

Fast service. They’ll get you in and out of there and won’t charge you an arm and a leg. They give you two photos! And they’re located close to the place you apply for passports on the UT campus which is a plus. Friendly staff. Free parking across the street. What else can you ask for.

When I’ve dealt with anything associated with official documents, I’ve had to deal with massive lines. When I walked into this TINY house full of people, I thought «here we go again.» Nope. Someone immediately greeted me and asked what I would need. I said I had a special request and she said give me a minute. Five minutes after that I was done. Thanks for quick service.

The best. I have been getting my visas and passports here for years and Edgar and team are professional, knowledgeable, and fast. Need a Brazilian Visa in 10 days as an expat on a green card here in the US in the middle of US Citizenship proceedings? No problem. Amazingly simple and these guys are problem solvers. 10 stars!

This place is great! I went there today 2-​16-​2015 and they were great! I got there before they opened. I saw 3 customers go in before so I followed them in. They had 2 employees working and were already helping the 3 customers in the store. A few seconds later, a woman employee came in right before 9am and offered to help me. She notarized my document and I was in and out of there within 10 minutes!
This place is great and If they offer any of the services I need in the future, I will definitely use them. The employees were nice and the woman that helped me was extremely friendly.
5 stars all the way.

Quick, easy and polite! What more could you ask for. There were several people when I walked in, including a family with 4 kiddos, but I was greeted quickly and taken to the back to get my photo done. I even got to do a re-​take of my photo because I wasn’t thrilled with the first one.
Parking wasn’t bad either. Plenty of street parking for downtown.
If you have passport needs, this is the place to go!

They did all the paper work, all i had to do was show up. I just wished i had gotten a haircut for my picture… Dont listen to the bad reviews, some people just love to complain. Yea the prices are kinda pricey but i’d say its worth it if you need your passport STAT, pronto, immediately. Etc. If your passport does not arrive on time, their is a fine print that states they are not responsible for delays due to various reasons. I got mine in 2 days!!! Worth it.

So great! I unexpectedly had to travel to Canada for work. Found out about the trip on Tuesday, realized my passport was nowhere to be found and started panic since I was scheduled to leave on Sunday morning.
Edgar was super helpful when I called Wednesday morning. He let me know what documents to have with me when I came into the office and helped me get through all the paperwork. It was not cheap-​still much cheaper than what I was quoted at another place-​but I got my passport back in hand Friday morning. Worth every penny, excellent service.

I highly recommend Passport Express. Staff is friendly and clearly well-​trained. I went on a very busy day and watched them handle all kinds of different passport and visa emergencies simultaneously. My passport came exactly when promised with no issues!

I was in a huge pinch absolutely needing to leave the country in less than 3 weeks only to discover that my passport had expired.
These folks were easy to get to, had parking and were very friendly.
They promised delivery in less than 2 weeks but had it back to me in 10 days which was a huge relief.
Not having to go to Houston is well worth the fee they charge.
Thank you Austin Passport Express!

I have been to Sameday Passport & Visa and I think Austin Passport Express is far far better.
Passport Express is great in pleasantness, accuracy of knowledge of what documents to submit is much better than SameDay passport and overall feel like they are quick responsive and knowledgeable
Giving 4 stars as I got fingerprinting done and consulting done with them (after I got fed up with SameDay Passport (I eventually did get my passport back but it was a very inefficient and difficult process)). But I haven’t used them for passport services yet. But I will be if I need to for the family in 2 years.

I had no idea you could get a passport so quickly. My hubby had to get his renewed as it had expired, and needed it quickly as we are trying to plan a Europe trip for the summer (!). A week and a half after he dropped off the paperwork, he tells me «my passport arrived, can you go pick it up for me?»
?? Seriously? That’s all the time it took? And you’re SURE I can go pick it up for you?
I had my doubts.
I left work early to try and get there before traffic got too bad — thankfully Rio Grande is a pretty quiet street, even though it’s downtown. There’s street parking (paid) and 2 small parking spots right by their building (free), so I nabbed a parking space and walked inside, not knowing what to expect.
I walk in and am immediately greeted by a friendly guy at the desk. That’s when I know it’s not an official gov’t location — the people are too happy to be working there! (zing)
He asks to see my ID and hands over the hubs’ passport! It’s that simple. I have no idea how the actual passport paperwork and application process took, but according to him it was «quick and easy».
I also got something notarized while I was there; seriously took no longer than 5 minutes.
I will for sure be coming back here when I need my passport renewed! Yes, you pay a little more for the speedy service, but I think it’s rather worth it for the courteous and friendly demeanor of their staff. That’s something I would definitely like to support!

Fast. Definitely had much better photos taken with a tripod and lights. This place was just by a window with a digital camera (handheld). Picture I got sucks, my eyes half-​closed.
No difference from getting a picture printed at home and cutting 2×2 in. squared.

ABS offers a great service for Passports — new & renewal. The staff are very courteous and a pleasure to work with. Plus, they know all the up-​to-​date info needed to navigate this process quickly.
And what does their level of service/​price give you?
Peace of mind. I knew that with my renewal was perhaps going to be a bit tricky. ABC’s team of pros gave me all the info/​tips I needed to get my renewal going.
And the best part?
I got my passport back SO quickly. I cannot recommend their services enough. Worth every penny!
Thanks so much ABC Passport.

They might not have a fancy website or a fancy building but their quality speaks for itself. Quick and reliable plus excellent customer service at a reasonable price. This place is indeed «as good as it gets» in terms of passport related tasks.
I went around noon on a weekday to obtain a fingerprint card. It was already a great convenience not having to go to a police station for it. There were quite a few people in the room but no wait time. The entire process from walking up to the counter to signing my receipt took 15 minutes, much faster than anticipated. They still use inks to do fingerprints (instead of digital prints) but hey, the results are the same. While I was there, there was constant traffic and at least 4 people’s photos were taken. What does this mean? Efficiency.
If you need a place that gets the job done, come here. It’ll save you a lot of time and stress from wondering if you’ve done the right thing. Visa/​passport things procedures can be confusing sometimes and these people know what they’re talking about.

In an effort to be more customer-​service oriented, the State of Texas went to inkless/​digital fingerprints outsourced to a third party company. This makes things super easy if you need fingerprints for any Texas requirements. Unfortunately, the outside fingerprinting vendor doesn’t do inkless/​digital fingerprints for out-​of-​state licensing requirements. And most police departments only do fingerprints on certain days and times, if they do them at all.
Enter ABC Passport Express. They still do ink fingerprints on FBI cards. In fact, they do fingerprints anytime they’re open. That alone makes them Unilocal-​worthy.
What really gives them the five stars is their customer service and knowledge. Everyone there was friendly and was super knowledgeable about fingerprint requirements. I was impressed listening to them speak with other customers about visa requirements and which consulates were easiest to deal with.
No, they aren’t cheap. However, you’re paying not just for the basic services, but the knowledge to make your travel and/​or identification arrangements as seamless as possible.
Highly recommended.