ATX-VIP Towing

Arrived quickly and friendly on Monday afternoon. Very assuring and comforting in a stressful situation. Changed my tire quickly and was on his way. Awesome driver.

First time using my AAA membership. Tim arrived on time, called ahead etc. Very professional. Issue was diagnosed quickly, due to corrosion from the battery the swap out proved lengthy but the gentleman from ATX-​VIP kept working. Spent several hours working to fix the problem. Very much appreciated that he didn’t leave us stranded/​car less on a holiday. Really professional, kind and hardworking. Good people.

Unprofessional. Slow rude service. Call your own towing company if these guys come to get you.

Art provided me exceptional service going above and beyond what I expected of him. Not only did he tow my car safe and sound to the auto shop, but he delivered my keys in a very timely fashion. He was very kind and I would highly recommend them to anyone in need of towing services

Great experience today working with Henry! After a bolt punctured our tire, he suggested a reputable tire shop and towed us down the road. He was friendly, caring, and competent in his work. Great job Henry!

Called AAA today, as my car door would not open. Was told that ATX VIP Towing would come to my work site within 45 minutes. Richard from ATX came even earlier than I expected. He was friendly, professional and FAST! This is not the first time AAA has sent out guys from ATX VIP Towing. I have always received excellent service from the drivers. Thank you, ATX VIP Towing for making my day a little better!

Total rip-​off artists. Con men. Scum. Just disgusting human beings.
If these guys come to tow your car, send them away. They will lie to your face and cheat you out of as much money as they can. Avoid them like the plague.

My car got stuck at a restaurant this afternoon-wouldn’t start, no electricity anywhere and the key was stuck in the ignition. Come to find out the battery was dead. I called ATX VIP and they said they would be out there in 30 – 40 minutes. They took a total of 5 minutes and were there! They got me fitted with a new battery and everything was taken care of in an hour. The guy who came out was super friendly and just as concerned about the price as we were, but he made sure we made the most cost effective choice. Thanks ATX VIP!

DO NOT USE THESE GUYS! HORRIBLE LIARS! These are the last guys u want to call if you’re stranded on the side of the road. You’re better off walking. Left me waiting forever then called to say they decided not to come at all. We’re total jerks on the phone when I was calm & nice to them. Call ANYONE but VIP ATX… shocked they’re even still in business!!!

AVOID THEM! They did damage to my car and now they are avoiding me. The company has given me the run around and has not returned my calls. They are not honest and they are a terrible company with terrible business practices.

Called AAA for a tow and they sent these guys who brought by car clear across town. Now they are playing every possible trick in the book to hold on to it to accrue more storage charges. The worst sort of scam artists. DO NOT USE THEM.

I live in Dallas, and had my motorbike involuntarily towed by them after a wreck near downtown Austin. I was in a hospital for a week in Austin, we had terrible weather with snow and ice that prevented me from getting the bike for a couple weeks.
They charged me $ 21 a day to «store» my motorbike in a muddy field, and would not budge on the price at all, even after they clearly dropped my bike on the left side, causing additional damage to the fairings.

I had received a certified letter FROM THEM, this towing company, that my car was impounded by request of the Austin police and I am accruing DAILY fees since Feb 21^st (9 days) including towing fees, storage fees, this fee and that fee. Funny thing is I sold that car back in January! I called the number on the letter and they told me perhaps the title for some reason didn’t get signed over so its still in my name. This was not good news for me!
After speaking with this person they transferred which happened to be the police department (since they were the ones who had it towed). I explained the problem, to the gal and she suggested I call DMV… which I did. The DMV recommended I call who bought I sold my car to as there is a problem with the title. After doing all this I had spent 45 minutes on the phone (when I was under a work deadline) getting all the info emailed to me to prove I wasn’t the legal owner of the vehicle anymore.
I called these guys back as there were 2 different number on the letter to explain everything I have done and that I have all the paperwork proving I’m not the owner and not responsible for picking up the car or their fees and that I will email it over to him. He asked if I called the police station back to tell them I have all the proof, I mentioned that «I already expressed that info to the police department»… and he said as serious as ever … «Since the car is still titled in my name that I will have to physically drive down to South Austin in person and pay $ 5,000.00!!!» If you could have seen my face! Im thinking in the back of my mind that I will take this to court.
Then he starts laughing and says he was just JOKING!!! A guy in the back ground joins in on his fun! I did not find it a laughing manner!!! At this point I just lost 50 minutes out of my day dealing with this nonsense! Save the PUNKING for the TV show, not a real business!!! If they treat someone who did not do business with them this way, I hate to see how they treat people who do business with them!!! As a business owner myself I found it very unprofessional. Im not impressed!

Couldn’t have asked for better customer service from Noaman! I’ve never seen someone change a tire so fast! So grateful for his help! Thank you, thank you!

I was stuck in a supermarket parking lot. Tried to start my truck. It turned about ¹⁄₁₀^th of a turn and stopped dead with NO ELECTRICITY at all in the vehicle. Seroiusly, no brake lights, no radio, no dome lights, no dashboard lights, no power door locks, no alarm system — 0 voltage on any circuit.
I figured I had blown a main fuse or something, but I couldn’t call my wife to come drive me to the auto parts store because I had the baby seat in my car — my wife couldn’t leave the house. (My bad, honey.)
So I was stuck calling AAA for a tow when I knew it was a $ 0-​$ 15 problem.
THANKFULLY, Gustavo from ATX-​VIP showed up within about 20 minutes of my call. He was EXTREMELY courteous and helpful. He asked me a few questions and then told me not to worry, he thought maybe he could fix the problem right there without towing me.
As is my nature, I was skeptical. But he quickly pointed out that my battery terminal clamps were not 100% tightened and he was able to wiggle them by hand. OK, so …
He also showed me some corrosion on the terminals. He cleaned & scraped for a few minutes and when he just placed the clamps back on the terminals, the hood light came right back on.
He reconnected and tightened the terminals and the car started right up and everything worked perfectly as just prior to the problem. We let it charge a few minutes and then he shut if off and it started right back up again.
I’m guessing he saved me, at the very very least, huge headaches trying to get home from work and retrieving the baby seat … perhaps even $$ in garage expenses.
Gracias, Sr. Gustavo!

My girlfriend’s alternator crapped out yesterday, stranding us at the doctor’s office. It was hot, I was frustrated, and things were generally shitty. The guy who came and grabbed us from ATX-​VIP Towing was a godsend. I wish I could remember his name. He arrived in as timely a way as you can around 4 pm with cold bottled water. He also worked with us to make sure we didn’t go over my girlfriend’s 7 mile tow radius to get her car to the shop and us home. He could have made a stink about that, so I really appreciate that he volunteered to figure out how to get us home.

Thank God for tow trucks!
Towing services are like attorneys. You never think you’re going to need them until unforeseen circumstances leave you with no other choice.
That other choice began with frantic waving of arms from drivers around us. I thought we were going to get mobbed until a guy yelled over that we had a flat tire.
So we placed the call to ATX-​VIP Towing and Arturo was out on Mopac in less than 20 minutes, which was pretty impressive considering it was bumper-​to-​bumper traffic.
He loaded up the car and took us to the nearest Discount Tire, saving us money and time. Very fast and professional service.
Thanks, ATX-​VIP Towing!

I locked my keys in my car and called AAA. They dispatched Lee from ATX VIP Towing and he got my keys out in no time. Really, really nice guy.
I have locked my keys in my car (2009 Honda Civic) once before and the guy that AAA sent not only couldn’t get my car door open, but he also scratched the hell out of my tint. Not Lee! He left my car unharmed an finished in about 5 minutes.
I was completely satisfied. Thanks again, Lee!

I cannot say enough vitriol about the incompetence and stupidity of the people at VIP TOWING.
Called AAA– have even used these people before with AAA with great service… not so today.
To begin. a simple issue. fill up a flat tire. please call when arriving.
No call.
I randomly go outside and wave at the tow truck driver who HAS arrived without calling— he drives away.
He doesn’t come back.
30 mins later I call AAA again– they are incredibly kind and apologetic and then call back and say. «um, sir… they are very confused. YOU ARE just calling about fixing a tire, correct? „Yes, M’am“ — „Well, um. their notes here say it is a repossession and the car is blocked by another vehicle.“
!!!WTF???
„No M’am. this is nothing of the sort., I just want a tire fixed, and if someone tries to tow this classic vehicle which I spend 1000’s of dollars restoring and I PAID CASH FOR, I will get violent.– and no there is no other car blocking it, I am standing in front of it.“
» We don’t blame you sir, this is unacceptable. let us call you back.”
” They call me back. the driver (we don’t know if it’s the same one) is on the way again JUST to fix a tire, and they will call.“
I have now been told by the VERY trustworthy people at AAA that they have told them for a FOURTH time to call upon approach to the complex.
They do not call.
Finally they arrive. I decided no need to be ugly, then this will NEVER get done– so I politely, but bluntly query «Sir, is there some sort of problem that AAA has told you to call me FOUR times, and you haven’t?»
” um. what?.. um… what“
I suddenly realized the driver was looking at me as if I was showing a card trick to a dog.
” huh bro? what? not in notes to call”
” Really? So AAA is lying to me?”
” um. what bro? um. what?”
” Never mind, just please fill up my tire.“
When they left, after a job that took 6 mins which through all of this took TWO HOURS to get situated and someone here– I reported all of this to AAA. who were as usual WONDERFUL and said. sir. we have 2 pages of notes in front of us about they were supposed to call. «Ma’m I totally believe you, the incompetence is NOT on your end at all.»
They were very nice, said they were reporting ALL of this to district supervisor, and would send me a back up report in 10 business days.
Avoid ATX VIP towing at all costs. I would put zero stars here if this was an option.

*sigh*
Where to begin. I ended up using their service through AAA. I locked my keys in my car and they were sent to pop my locks. Pretty basic… so you’d think! Well the guy get’s there and pulls out some basic tools; he wedges open the door and puts the overgrown coat hangar through and proceeds to spend 5 minutes poking at my lock to no avail. I try to explain that pop a lock has opened it (in under a minute) a couple of times before using one of the rectangles shoved between the window and the door shell, a pretty basic tool. He then tells me that his boss doesn’t have those, but his tool always works.
Cut to 20 minutes later, he’s taken multiple phone calls, messed with both doors, and not been able to unlock my car (this is a 91 jeep cherokee — pretty basic. Even the random neighborhood hooligan has managed to unlock my passenger door, rifle about, steal change, and leave no damage!!!). He then proceeds to just tell me my car is just difficult, and I should call pop-​a lock. He doesn’t even call back AAA, my friend and I had to call them back and get someone else sent out, who, by the way, brought more than one tool and was in my car in 3 minutes!
And did I mention all the scratched paint? In the ATX VIP employee’s fumbling, he managed to scratch all the pain around my door frame up and not even get the door open! They may have decent towing services, but their door unlocking services and customer service are absolutely abysmal. I will certainly never use this company for anything again and would not recommend them to anyone I like!