1-800-PACK-RAT

I booked with 1800PackRat for my cross country move because they had the lowest price. I did my research and called ALL of their competitors. When you book with a company because of a low price, you never know what you’re going to get when it comes to customer service, so I was prepared for the worst, but 1800PackRat totally blew my expectations out of the water. They called to check how things were going, the drivers called when they were on their way and were always professional and courteous. They even called me when my pod arrived at the warehouse near my destination. And they called to follow up after the move and see if there were any issues whatsoever and sent out a customer service satisfaction survey. This is a company that truly cares about providing exceptional service! I would highly recommend this company for anyone wanting a hassle-​free pack yourself move!

So you know how they say their storage facility is climate controlled? Yeah, the austin facility is not. They ‘leave the doors open for ventilation’ How’d I find that out? I planned on having my stuff in storage 2 – 3 years, so climate control is important. Called 3 times to verify before I found out the truth. I was told initially the warehouse is kept below 75. The supervisor freely acknowledges I was told the wrong information but won’t do anything about it. If I hadn’t pushed and kept asking my latex bed, my artwork and very many of my possessions would have been ruined in all the heat. The nearest climate control facility is in Dallas, packrat’s offer to me was I could pay them $ 1200 to transport my box to dallas, or I could empty the container and they’ll come pick up the empty box at no charge. I went so far as to offer to split the 1200 ⁵⁰⁄₅₀ and they refused. Are you kidding me? They’re losing 3 years of storage business, a cross country move, and, not that they care, making my life hell because I’m supposed to leave in 3 days. They are terrible, don’t give them your money.

Overall, if you only care if your stuff arrives in one piece and aren’t too concerned with when it’s picked up or dropped off this company is great. The central hub is in North Carolina and their phone staff are very polite but they don’t know anything about what’s going on at the actual sites. The problem we had was with the timeliness of pickups and deliveries. I booked our dates 3 months in advance. The bin was to be delivered on Monday with the door facing the cab of the truck. We called in the morning and were told we would get a call an hour before delivery sometime before 10 PM. We received a call in the afternoon to let us know that 2 trucks for the Van Nuys facility were having issues with their hydraulics but we should still get the bin by 10 PM. They called a few hours later to say they couldn’t deliver and we would be the first delivery in the morning, we would have our bin by 11 AM. It arrived at 3 PM with the door facing the wrong way, luckily the truck was able to turn around and unload the bin backwards. We took Tuesday afternoon through Thursday to pack the bin since it was supposed to be picked up Thursday afternoon. We went to bed, got in the car at 6 am to drive to Portland from LA. We called Friday to ask if they were picking it up, «We talked to the manager, he didn’t have his ledger but assured us it has been picked up.» was what we got from the polite NC Service Desk. My brother drove by our place, bin was still there. It wasn’t picked up until Saturday afternoon at 3 PM when we arrived in Portland (2 days late). So it takes 10 business days for delivery, no exceptions, unless you pay an extra $ 600. We opted to wait. Called first the day before delivery and day of delivery and were assured it would be delivered that day (after 2 weeks of sleeping on the floor and camping in our new house with no furniture). Got a call from the driver that he couldn’t bring it until first thing the next morning (he actually did deliver it at 9:30 AM, so ½ a day late?). Either way, the final pickup of the empty bin was a whopping 4 days late. This company is very polite but has NO CONCEPT of timeliness or any respect for the time of the customer. If they said, «Sorry, we’re swamped those days, there may be delays of up to a day for delivery» I would have been ok with it. But to be assured multiple times that it would be on time or with no communication about when it would be delivered, this made a stressful move that much more stressful. The NC Service Desk does not have the itinerary for the sites, they only know what deliveries THEY have scheduled, this doesn’t take into account the actual staffing or distance between deliveries. I would not use this company again.

Pack Rat = Exellence. I have been moving from California to Austin, TX. I wil seek the services one more time for sure. If you happen to speak a Heather and/​or Fredi… you will be in good hands.

I just did a long distance move from Colorado to Texas with 1−800-Pack-Rat and wanted to pass on what a great experience it was for me and my family. With excellent customer service on scheduling and delivery, quality of the equipment, and $ 600 lower than the competition, you should really check them out for your next move.
I used one of the other competitors in the last 2 years so I had something to compare to. I was skeptical at first about 800-​Pack – Rat but found them to be a top contender in the market.
The other company did have a better online website to monitor everything about the move or changes. However the same can be obtained by super friendly reps by making phone call. 800-​Pack-​Rat container is made better and seemed stronger by metal braces and construction. The other guys had a rollup type of door which jammed a lot making it hard to move stuff in and out. 800-​Pack-​Rat had a french door kind of system that is very easy to open, close and move things in and out. They even had little yellow braces at bottom to lock door open for windy situations. They were really helpful for our move. Both pickup and deliver drivers went the xtra mile to place and level the container at our various locations.
I also took advantage of the storage option for four months while our home was being built. Everything was dry and just like we packed it in Colorado. While the storage cost was not the lowest we found, it was within reason and made it simpler for our situation by not having to unload into a storage room, then reloading to our new home.
I wanted to recommend 800-​Pack-​Rat to anyone thinking about a long distance move or local move. My daughter just used 800-​Pack-​Rat for a local move and had the same experience I had.

I moved from Washington DC to Austin TX and using Pack-​Rat was the best moving experience I could have hoped for. Pack-​Rat blew the price out of their competition, showed up on time, and was courteous during the whole process to make everything work out as best possible. I would highly recommend this route to anyone else thinking about a move.

We had absolutely no problems dealing with everybody we came in contact with from the people on the phone to the drivers carrying our stuff. Everyone was beyond friendly and very helpful from where we moved from to where we moved to. We’re hoping we don’t move anymore but if we did we wouldn’t definitely call 1−800-Pack-Rat again and we will definitely recommend to anybody who needs a moving company.

So. deciding how I was going to move my family and I from Las Vegas to Austin wasn’t an easy choice and already full of stress. Of course I vetted all the container type moving companies, but 1−800-Pack-Rat was my choice and I am truly grateful of my decision. Not only did they offer me the best rate amongst competitors, the containers are fully enclosed with metal to protect all of our belongings during travel if there happened to be inclement weather. However, the best part of the company is their customer service. Never did I feel pressure to reserve for some last minute offer. The price was right from the beginning and my moving rep was very informative, and easy to work with while orchestrating the move. I even had to change my pick up date and they were super accommodating without one single issue. The date of pick up the very polite driver came in on time and then the unit arrived MUCH earlier than expected in Austin so this was a pleasant surprise to get my bed back sooner. Even more so, the day of delivery, Austin’s streets had the «Polar Vortex» hit and all the roads were frozen, but guess who still got my stuff to my place that day? 1−800-Pack-Rat. No hidden fees, stuff arrived safe and sound and the company was very communicative throughout the entire process. They even called me out of the blue one day and offered me a discount after I already agreed to reserve with them just because that’s the real service people deserve. I highly recommend this company and if I ever have to move long distance again, I only have one number I will call, 1−800-Pack-Rat.

I used 1−800-PACK-RAT To make the move from Denver To Austin.
Every step of the process was amazing and easy. The container was delivered on time. Picked up on time. Then it was delivered to my new residence on time. Great communication thru the whole process. Amazing drivers. They were all very friendly and courteous. Not a single item was damaged on the delivery. Thank you 1−800-PACK-RAT!!!
I Would highly recommend 1−800-PACK-RAT To anyone.

I moved from Austin to Houston and had to store my things for 15 months before I found the perfect new home. I used 2– 8×8×16 containers from 1−800-PACK-RAT. During the 15 months my things were in a climate controlled storage facility in Houston I needed to retrieve some stuff, couch, love seat, bed, etc I called Pack-​Rat and for a nominal fee they delivered one of my containers to my driveway, and came back a few days later to store it again. After all the transporting and storage not a one of my items were damaged. My monthly storage fees were actually less than if I had stored the items at a local climate controlled facility. You hear horror stories consistently about moving companies and movers, but 1−800-PACK-RAT is the BOMB!!! I will always use them if I ever move again.

i think this ranks as one of the worst companies i have ever had the disspleasure of using-​i called to have them pick up the unit and was told it would be 11 days before they could come-​called a week later and no record of the previous call-​plus they had hit my credit card for another month in the interim even though i was done with it-​so i have to pay for another month and it still sits in my driveway ready to pick up-​when you call they put you on hold for a long time-​i guess they hope you will hang up or just give up trying to talk to someone-​i called the local number and it rang for three minutes and nothing-​call anyone else-​do not use these people.

Paid over $ 4000 for one 16′ box. Much smaller than Uhaul’s second largest vehicle. We were so tired of moving with Uhaul we figured we would give packrat a try. Had to leave about $ 2000 worth of our stuff by the side of the road because it wouldn’t fit. My landlord kept $ 100 of our deposit because he said he had to fill a hole that the box left on the yard. We finally get to Austin, wait to get approved for a rental house, and as soon as we get it, we tell packrat we’re ready to receive our stuff.
Well, we have to wait 10 days, and the warehouse is literally 1.5 miles away! I can’t get anyone to work that extra hour to drop off a box 1.5 miles from the warehouse. I go 10 – 16 hours a day with my job to satisfy customer requests, but I guess the average Joe isn’t considered important enough for one extra hour so we don’t have to sit in an empty house for a week and a half.
I also did not know about their estimated time line to deliver until after it was already in storage in Austin. We will be moving again in about 2 years. Definitely not using packrat.

I moved halfway across the country. Rented 3 containers which were in storage for several months. I had multiple concerns about using a container system such as damaged contents, insect/​mice damage, heat damage, etc.
Turns out it all went flawlessly. All telephone representatives were knowledgeable and courteous, the drivers and billing departments were also great to work with.
From 1 – 10 I expected a 6, hoped for an 8 but they earned a 10.

called one day after my sign up date anniversary to have them pick up the pod. they said to bad for me. wouldn’t even prorate the monthly charge.

Very professional. Brought the storage bins when they said they would. We needed one more than we had ordered and they special delivered it the same day. Our stuff is still in storage. We will write another review after it is delivered and see how everything held up in storage. We tried to use Pods but they were very rude and knew nothing about the climate conditions in their storage facility. Pack Rat was so professional and knowledgeable that the decision to use them was easy.
UPDATE November, 2012 They delivered the bins to us quickly when we called. They were very diligent and hard working and trying to meet the needs of the customer both when they picked our stuff up and put in storage and when they brought it back. Very polite and respectful. Nothing was damaged, but we had some candles that were packed way down inside a box and they were melted, so that did make me wonder if it had gotten a bit warm inside that container — that likely happened when it was siting in the driveway waiting to be picked up. We would use them again.