Ganley Chevrolet of Aurora

Brought our car in because it stalled on the free way. They were able to diagnose the cause of the failure but missed the fact the car was making a loud whining noise. When we brought that up they stated that we would have to have another 130 dollar detailed inspection on the issue if we wanted it diagnosed. The customer service was poor at best as there was no effort made to document that we had seen an issue that the ignored or to get us back in for free. I will stick to my Buick dealer from here on out, as they understand that customer service is as important as the initial sale.
DO NOT USE THIS SERVICE DEPARTMENT!

I love Ganley! And Brittany was amazing. She really listened — no high pressure. She provided all of our options and time to think it over. We knew what we wanted and she helped guide us through the process. And their finance team got us a great rate and made the financial piece so comfortable and easy.
We met some great and experienced people at Ganley and when we are in the market for our next car we are going to go there.
What a great car buying experience! Go there when you are ready. You won’t regret it!

My experience here was incredible. BJ is by far the most exceptional person to work with when purchasing a vehicle. He takes the time to listen and goes the extra mile to help you find exactly what you are looking for and to answer all if your questions.
He also follows up with you when he says he will, sends additional information to help you make the best decision, and he takes the time when you buy the vehicle to cover every facet of what it can do.
BJ is so great to work with and I highly recommend him and this dealership. Everyone was incredibly nice and I did not encounter any high pressure from anyone. Kenny in finance is also terrific. He did not try the high pressure tactics which I really appreciated and he took the time to explain additional coverage that is offered.
The guys in the shop also made the experience fantastic. They were very nice and they were kind enough to remove my portable equipment that I added in my trade-​in on the spot, hassle free. This is the complete antithesis of my experiences at Marhoffer Mitsubishi, whom I was loyal to for many years. As a result, my loyalty now resides here at Ganley, and I will absolutely refer friends and family to BJ and this dealership.
Thank you so much, BJ!!!