Firestone Complete Auto Care

I’ve never really had great luck with this company, no matter where I am in the US, but we have an account with them so I continue to go. I had an appointment today at 3pm. I was early, it’s 4pm now and my tires still arnt on my car and they said it’s gonna about 20 minutes. If I had an appointment then why does it take over an hour to put just 2 tires on? They are not all too friendly, kinda vage and in personal. Because they didn’t communicate with me, I have now missed my chance to get to the bank of time before it closes. Don’t go to this location.

Donnie, the store manager is amazing! Very prompt, efficient and attentive. Made my trip to the store very peaceful and not stressful. I will be recommending this store to all of my friends and family!
He let me know what needed to be done and what could be done at a later date. professionalism!

At 8:20 am:
For the moment, I am giving Firestone a 1 star. This may increase to more stars depending on how they handle my tire issue today… so far… not so good… but the day isn’t over yet.
I got new tires from Firestone, which all 4 tires were over inflated due to an incorrect callibration. I brought the car in immediately when I noticed a tire getting low on air, which I have never seen happen on a new tire. The mechanic advised that all four tires were severely over inflated. He reduced the air from three and inflated the fourth, which appeared to have a leak in it due to overinflation. I was asked to return today to have the 4^th tire looked and and/​or replaced. Well this morning, the tire was completely flat and of course, it is raining outside. I called Firestone and was advised they couldn’t do anything for me by the manager. Not even a sorry, or a what can we do for you… just a «Well, what do you expect me to do about it?».
So, here I sit in the pouring rain trying to put on a spare, while my daughter who is late to kindergarten now is staring at me through a window in the house. If I were a manager at Firestone and a mistake was my fault, I would pay the $ 75 tow fee and have a customer’s car towed out to me to fix, or reimburse the client for the tow fee. So far, this is the worst customer service I have ever seen, it is absolutely ridiculous!
FIRESTONE, THIS PART IS FOR YOU!
— You have a chance right now to win me back as a customer. I have spent several thousands of dollars with this store over several years, and multiple cars. This situation discussed above is relatively small in the scheme of things, but will mean the difference between loyalty or taking my business elsewhere and never returning again. Please help me to turn my 1 star to a 5 star. I have always had good service at this store in the past, but the reaction of this manager today made me feel like my business is not welcome.
Update at 9:15am
I called back and spoke with Tracy, who by the way should be promoted to a manager. I told her that my tire was flat and that I still needed to come in to have tire looked at. I hadn’t even told her about the manager or previous call. Her first response was «I an squeeze you in earlier to have the tire looked at. I am so sorry about that, and of course it is raining outside. What can we do for you? Anything you need.» So, while the spare is now on the tire, the manager should have said these things. I am pushing my rating up from 1 to 3 stars based on Tracy’s customer service. So simple, but a big difference. Let’s see if Firestone can bring me to 5 stars?
Update: 6pm
I visited the store. Tracy sat with me and discussed the issue. She ordered a new tire for me free of charge and was excellent. I am changing to 4 stars,

I’ve been going here for years and always received great service. Today a new fave was at the counter. I’m not sure of her name, but she is the dirty blond chick. She is unbelievably rude and clearly doesn’t care about her job. I went in to get a battery replaced. I got there at 7am and was the only customer. After about 5 minutes of me standing at the counter while she typed on her keyboard without saying a word to me, she asked what I needed. I said a new battery. She said it would be 29.95 just to check and see if I really did (even though the website says it’s a free 1 minute check). Then she says it will be about 2 hours before we can even get to it to check. I asked why so long. She said they have an appointment in 30 minutes. I asked how long it takes to change the battery, she said 20 minutes. I asked why they couldn’t do it now. She said we don’t want to risk making the «people who set appointments» late, if you want to get right in, you need an appointment.
So even though there were 2 techs and the blonde gate keeper just standing around, they refused to change my battery without charging me a 29.95 fee to test it, even though they would have plenty of time before the «appointment» showed up.
Never going back.

After having a poor experience at the Firestone in Lone Tree, we opted to take our car in to be re-​worked at the Firestone on Mississippi. I’m sure that each Firestone takes a hit financially when it fixes another shop’s work, so I appreciate they were willing to take us in on short notice and listened to our concerns about the issues with the fixes done at Lone Tree. They did fix I would say about 85% of the issues. We asked if they might take one last look at the one thing that was causing the 15% still… and they said it probably wouldn’t make a difference to make any additional adjustments. Well that’s ok. The car is driving a lot better and safer… so I appreciate all the help they gave us.

These guys truly excel at customer service! Always up front and honest. They never pressure to get more done, but always give you an itemized list of what you should get done and help you understand any issues. The only place I trust in the area :-)

Took our car for a oil change got the car home went out in the morning, oil was everywhere they never put the cap on then they gave us some bs answer saying (the engine got to hot and the coil released the cap) our car doesnt do that, just man up and say you fucked up and didn’t put the cap on.

If there was a way to give NO stars, I’d have to do it. I took my car in for an oil change and to have a noise checked out… very routine. I was concerned about the noise of course, so I was expecting something pricey, but what I was told was completed unexpected.
They told me to ditch the car. As in, it was worthless and the problem was with the engine and even though they couldn’t figure out what was making the noise, they felt they shouldn’t do anything to the car. As in, no diagnostic, not asking me what had and hasn’t been replaced on the car. Just two guys, turning the car on and off and looking at the engine. it took less than 15 minutes. I was almost in tears because I see late model Nissan Altimas EVERYWHERE on the road and I bought it because engine problems are so rare. After getting good diagnostic information and service at the downtown location near 19^th and Broadway for nearly 5 years, I realized that what is convenient (this is closer to my area) is not what is best.
I cannot explain the panic these jokers incited with their casual, off the cuff attitude.
That was mid-​January 2013.
My car and I just made it back for our 3^rd trip to northern colorado in less than a month and today is June 3, 2013.
Fortunately, I found some heros; but that’s another review. Firestone, I don’t know what you could do to get me back.

I went to the store on Mississippi in Aurora to get a battery. The service manager Steve, was so nice, I ended up buying two new tires which I desperatly needed, but hadn’t planned on getting. Good coffee, great customer care, but this last thing was the kicker, …he even called later to make sure everything was ok! Amazing customer service. Whatever they pay this man, is certainly too little.