Best Buy

Purchased a Video doorbell called «Ring» there in May. The first one was defective so I took it back and exchanged it for a second one. The second one was also defective.
I called the company that makes them and they walked me though set up and also agreed that it was defective. The «Ring» company told me to either send it to them, or take it back where I bought it. After running back and forth, I decided not to exchange it for a third one. I took it back to Best Buy and I was told by customer service that because it was not within the 15 DAY return period that I could only get a store credit. It had been 30 days. It was a defective unit which is not my fault and now I am stuck with a Best Buy store credit that I may never use, as I really never shop there! I think this is really bad customer service since the device was defective!
I will never shop at best buy again and I will be glad to tell my friends about there crappy policies too!

Won’t take a trade in because it didn’t say collectors addition on it. Even though it’s the same game. The Web site sind they take it but go to the store and they won’t take it. We were going to buy a vacuum but they lost our busness. They didn’t care.

Made a appt over phone with installer. Show up and guy doesn’t even work that day. I go to talk to the general manager and she doesn’t even care enough to talk to me. She just walks away telling me he never works Tuesday’s. Will never shop at this store again!

Thought I needed a cable to connect audio via phone in my new car. The salesman (young kid wish I knew his name) actually came out to the car with me and connected via blue tooth, no charge. You can’t get that kind of customer relations via internet. Kudos Best Buy!!!

I found a fantastic buy on a washing machine that I’ve wanted since it debuted.
The salesperson was knowledgeable and helpful.
I had a totally positive experience.

WORST EXPERIENCE – I WILL NEVER BE BACK! Wish I could give zero stars. I hate to even have to write a bad review, but I needed to stand up for myself today after an experience with the management at this store today. I waited for 20 minutes in the return line (super busy today), and at the front was told that due to the nature of my return, I would be forced to either forfeit a $ 35 discount that I had received (due to manual input error on a previous purchase – which is fine and acceptable) OR I could buy $ 35 worth of merchandise. I said can I skip the 20 minute long line? And was told no, I would need to wait in the line again. So I literally waited in the line twice (close to an hour total), returned my items, and left the store. However, the reason for this review is that both of the managers that I spoke with (name withheld because it’s not personal and I think they both stand for Best Buy when they take the position of manager) were combative, dismissive, and disrespectful of me as a person, let alone as a customer. When they began to talk down to me when I suggested that maybe I could hop back up to the register with my new purchases, I threatened to return all of the items I had bought (two smart phones approx $ 1300, PS4, $ 500 TV, and numerous phone cases, chargers, etc.) and the guy had the gall to look at the back of the line and motion «sure, but when you come back you’ll have to go to the back of the line». Then in front of approx 30 other customers in the returns line, the guy took a big step back and raised his voice «SIR, do you expect me to just let you CUT in front of ALL these other people?». To which of course strangers immediately became interested in what I was doing in line. I told him, hey I have been through this line once already, all the way to the front, so if I’ve been in the line longer than them, it wouldn’t be cutting, and I don’t appreciate that (being put on blast in front of strangers isn’t just rude, it’s dangerous – I don’t know any of these people, but I have to leave in the same parking lot as they do, that was just reckless). These people are low life individuals and they were the managers. I say that because when I asked to speak to a manager they both puffed out their chests in defense and suggested «I AM the manager», to which I quickly added that I would like their bosses number and name. Turns out the number I received was just the general number for the store – OOOH you got me on that one! They seemed very eager to tell me that they don’t give out names, phone numbers, or emali addresses of employees, so I could call the 800 number of the corporate office – which I will be doing on Monday. I won’t return to the Best Buy in Aurora, CO 80 016 near Southlands, and I just bought a home near there. They have lost a customer for life. You can’t treat people like a bully and get away with it! I encourage you reader, to take my review to heart. That was not just bad customer service, that was bullying.

Terrible! Bought a dishwasher and scheduled the delivery almost three weeks later. Delivery company did not show up during the two hour window. Hours later got a phone call saying they were not coming. The delivery service could not reschedule when it worked for me. Had to go to Best Buy the next day because there were no deliveries on Sunday. BB rep told me they could try and have it delivered to the store and schedule another driver to pick up my old dishwasher. (I had it removed per BB instructions to have it ready when the delivery service came, which didn’t happen.) The delivery to the store would have taken another two weeks. My only option was to pick it up myself from the warehouse, which I did. The order was still messed up, but I finally got my dishwasher. No compensation, no communication, and no customer service. Absolutely terrible!!!

I came in to buy a laptop for school and was very pleased with the help I received right when I came in to when I left. I was greeted by Griff who helped me sign up for an in store credit card. This took about 5 minutes and was painless. He then directed me to the laptop section, where I was helped by a gal who was very thorough. I believe her name was Pashawl. Anyways, I kind of told her what I was looking for, and she was able to zero in on the right laptop for me. I am not sure if she was learning, but she had to have the manager come over and help her check me out. This manager, Jared I believe, was extremely patient, helpful, and was being pulled in about ten directions at the time. He helped her check me out and even helped me in customer service across the store when I needed an adjustment made on my purchase. I had read horrible reviews on this store, but I was really really pleased with the customer service I received. I will for sure be back to this location!!!

Nick Curtis helped us today and he was wonderful. He was able to answer all of our questions and set up my daughter with a new laptop. He was very knowledgable. I would work with him again in a minute.

First let me say, the associates were very helpful. I went in to purchase a couple of SD cards that I found on their website for sale — 16gb for 8.99. However when I found them in the store they were marked on sale for 12.99. I located help and they did verify that they would price match the website. Always check.

Came in on a Tuesday night and some people were shopping around. My fiancée and I walked from appliances to the TVs all in the span of 15 minutes or so and no one wanted to help us. We made eye contact with plenty of people in blue shirts though. I was in the market to buy a TV but without any help or advice we decided to leave. Right before we left, a manager was standing at the door asked us if we found everything alright, I just smile and lied «Yup!» I was too exhausted to go into how no one helped us and how I have worked in retail before and would always treat everyone as if my business depended on it. Apparently they get enough business where they can ignore the weeknday/​night shoppers and still make their daily goals. Good on them but I won’t be coming to this location again.

My husband and I go to a lot of Best Buys and this one was small, but still nice. The staff was VERY helpful and almost every single one of them asked if we needed help or if we had any questions. It was nice to have to go look for help or a rep. Very friendly.

Very nice clean, organized electronics store. The staff is friendly, caring and very well trained & professional. Personally, when looking for electronics, this is my go to store, because they have what I’m looking for, especially movies, great selection, well rounded. If there’s something electronic wise I can’t find, this is where I go, even Microcenter doesn’t compete with store & it’s personnel! Hands down, the best.

Only in a Best Buy will you be asked 100x if you need help within the first 5 mins of walking in. This place is great if you need to see something in person before buying online. Other than that, don’t waste your time. Don’t buy anything otherwise you’ll be asked to purchase a warranty on that soda you grabbed at the check out. Or be hassled to sign up a Credit Card! Looking to buy a new TV?!? Screw that, Sign up for Direct TV!!!

The store itself is ok. Like others have said, it is Best Buy. The Geek Squad on the other hand at this store is awful. Have been dealing with them for 3 weeks to get a phone fixed/​replaced. Store gets a 3. Geek Squad a 0.

I really hate the Best Buy chain. In fact, they are my second most hated store, ever. But this one is far better than most.
It’s clean. That says a lot. Usually, I feel like I need to wash with a fire hose after coming out of a Best Buy. This one doesn’t make me feel that way. It’s just better kept than many of the Best Buys I’ve been to. And the salespeople are actually helpful. And you can find them when you need them.
If I have to go to a Best Buy for something, I will come to this one.

It’s Best Buy; it’s just like the rest. Has a front entrance, a floor, and lots of shiny things to distract you! I went in for, umm, I don’t remember now… oh yeah, to look at a new PC. The barely-​hit-​puberty salesman was pleasant and was knowledgeable about the products, although he didn’t like when I asked about lower priced units. I know they are taught to upsell, so this didn’t bother me too much; but dude, when I asked about THAT computer, don’t tell me what THIS one can do better, just humor me because you’ll make a better sale!
I can say that all the staff we have ever encountered here are good and know their stuff. Sometimes you can find great open box deals so keep your eyes peeled.
Oh, and they have a parking lot too, like the other Best Buys do. Even has stripes!!!

I don’t shop here often, in fact I can count on one hand how many times I shop at Best Buy (ok maybe two hands). This one is no different than other ones I have been to in the past (except one back in VA where the employees were flat out rude). anyways, I’m here to review this one
I went in to buy an item for my computer. The employee found me (I didn’t have to go to him) and he asked me if everything was fine and if there was anything he could help me with. I told him what I was looking for and he pointed me in the right direction. There were 4 different brands and I asked him which one he would recommend. Thinking they are all programmed to recommend the most expensive brand, to my surprise he said the cheaper (or more economical for those who prefer that term lol) was the better one out of all of them. Happy and content, I purchased this item (no major line on a Saturday) and went on about my business. This is the kind of service I expect at ANY store and i was quite pleased. I have no reason to give it anything less than 5 stars. Though the prices could be better, the service was great.

This is the Best Buy at Southlands Mall and the closest to me, so it’s where I usually go. The employees have always been nice, and I’ve never had a problem there. Because it’s kind of in the middle of nowhere, there aren’t usually a ton of people to deal with at this location (though I did still see a line there camped out for Black Friday). Nice big parking lot and easy to find.

I must admit I window shop at Best Buy more than I actually purchase at Best Buy. Still, this is my closest store so it is the one that gets my business.
Overall it is clean and exactly what you would expect from a Best Buy. Giant TVs, lots of movies and cds, tons of electronics and a fair amount of appliances. Associates are generally nice and not too pushy and the prices are OK. Tons of parking and easy to get in and out.