Bertram Inn & Conference Center

Gross! They didn’t have our room ready so the downgraded us from King to double beds. Even though we booked several months in advance!
The room we were given smelled musty and dirty, so the moved us to an even smaller room.
Also housekeeping NEVER came! We get back to the room after being gone all day and no clean towels or beds made.
The walls are paper thin and we were next to screaming kids that were yelling and jumping on the beds until after midnight.
Don’t stay here! It was awful.

Took my wife and in-​laws to Paws Restaurant at the Bertran on Sunday for a special family dinner and to treat them all. We were served promptly to a nice table, waited on promptly by a very nice young lady. The food came quickly and everyone enjoyed a great meal. The ambiance is very nice and I highly recommend them!

I’ll start by saying this is a nice place to lay your head at night. The building is huge and the rooms were very comfortable and very clean. I had no issue with the quality of the establishment. The STAFF on the other hand was AWFUL. We recently had our wedding in the area so we booked several rooms. The restaurant/​bar was a great place to eat, great food and the servers in there were very nice & the bar was open late and a fun place to hang considering there isn’t much nightlife in Chagrin/​Aurora area. BACK TO THE STAFF! Several times leading up to our stay we needed to call the front desk to get information with them and make arrangements. These ladies were so FULL OF ATTITUDE I was literally taken back by them. I could not believe how rudely we were treated by the front desk staff. A girl named Alicia or Alycia (not sure on the exact spelling) was incredibly RUDE every time we called to check the status of our situation with them. So much to the point we refused to talk to her leading up to the event. There was another blonde women who was working the day shifts that was downright full of ATTITUDE & UNHELPFUL. Let me pose a question to management. Would management consider it there policy to completely ignore a customer for LITERALLY 5 minutes while she types away on her computer. Then, is it policy to greet the customer, who you again IGNORED for 5 minutes while he stood directly in front of you, by saying very annoyed «Are you checking in?» NOT «Hello how can I help you» NOT «Hi how are you.» How about not even «HELLO.» My biggest regret is not getting her name so I could report her to management in person. Although when a person is a day away from there wedding, who thinks to do these things in such a stressful situation. I don’t have time to type out every instance we were treated poorly. I will say very confidently that I DO NOT RECOMMEND THIS HOTEL! IF I COULD DO IT ALL OVER AGAIN I WOULD HAVE STAYED ELSEWHERE I WAS THAT OFFENDED BY THE STAFF. The only members of the staff to treat us with respect were the ladies cleaning the rooms. They were nice, always acknowledged us in the hall ways and were very hospitable. In my opinion they need to take the INCREDIBLY RUDE and ATTITUDE RIDDEN LADIES that work the front desk & switch them with the very HOSPITABLE and PROFESSIONAL ladies that were cleaning the rooms. My wedding party had more than 20 rooms booked and spent A LOT of MONEY. This means nothing to the staff of this establishment. REVAMP the staff with PROFESSIONAL employees and this place is great, otherwise STAY AWAY!!!

I stayed here while attending a conference.
As another person stated, lighting in the hallways is almost nonexistent. It is so dark that it’s difficult to read signage. The room was clean and comfortable but poorly lit. There was one lamp at bed side, one on the desk and overhead only near the entrance. Very dark room.
The restaurant Paws offered a good menu. Staff was attentive throughout the hotel.

This place is weird.
We attended a wedding here a couple of years ago and that seemed OK. Nothing too crazy to report. The room felt a little dated, but it served its purpose: house drunk wedding attendees.
I recently came back for a two day work retreat in the middle of the week and everyone agreed that the place was a little off. As soon as I got checked in, I went up to my room and the lights on the floor were so dark, I forgot that it was 11am on a Tuesday and not the witching hour. I got into my room and it seemed better than what I remembered from the wedding, so that was nice. All of the food the hotel catered was good – nothing crazy, nothing bad.
Every time we had a break between meetings, I would go to the bathroom or on a quick little walk. Everything in this place is brassy and strange looking. The place earned its nickname «The Shining hotel» because of these kind of outdated touches of décor and the fact that we were possibly the only people in the hotel. It was DEAD in there. Not TOO surprising in this location mid-​week, but sheesh.
The fitness room is a closet with mirrors. I’m thankful it was there so I could get a morning run in, but I was SO startled when I walked in and almost ran right into myself.

What a joke. This place is terrible. The so-​called internet doesn’t work, they only put 1 coffee pack in my room and I’m still waiting on someone to bring me more. The air conditioner sounds like a jet engine; if its not running, it gets hot quick. The bathtub stopper doesn’t work properly.

We started our first day checking in and got into our room early. Yay! Very clean and impressive. Down side when we opened our curtains to look right at the pool and people laying out.
We went to PAWS for lunch and the service was terrible. The food was great and worth the money.
Our meeting rooms were nice. The buffet meals were good. They had great presentation at the buffet. We had a social hour. The bartenders were friendly and accommodating. They had a beautiful cheese and veggie spread. Also a beautiful and yummy dessert spread.
Later we went to the bar in PAWS and the service again was not great.
Overall its a nice place to stay.

Again I have to say that sometimes a situation comes down to good or bad customer service, and I must say we experienced the bad.
Is the hotel clean? Yes. Were the beds comfortable? They were okay. Did the bathroom have two sinks? Yes, thank you god! But the problem I’m finding in a lot of hotels recently is no overhead lighting in the shower area. Once you close the shower curtain it’s complete darkness. Forget about shaving without cutting yourself ladies! Plus, the tub was super slippery. Glad I didn’t break a foot for the third time (long story…).
But, when it came to dealing with the front desk girl, it was not such a pleasant experience. We were staying here for a wedding in their large banquet facility. There was no notation on the invite of what ballroom it was in, so I asked the girl at the front desk. She simply said «I don’t know.» How do you not know what’s going on in the hotel you work at???
We were walking around with a 90 year old woman, and she told is to just follow the long hallway back and it «should» be there. Well, that wasn’t the case. Come to find out by some nicer hotel employees it was in the building next door.
When I went back to tell her she was wrong, and to give her the heads up because more people would probably ask her, she just said, «yeah, it’s the building next door.» No apology. So I told her she should know where the event is in case others ask. She just shot me a bitchy look and shrugged her shoulders.
Not cool. So while the hotel was clean and perfectly acceptable for a night, the service left much to be desired.

I’m a wedding photographer and have been to The Bertram Inn twice this year to photograph weddings. From a behind-​the-​scenes perspective, I was blown away by the organization and attention to details that the coordinator contributed to my day. John Roach was in charge, and I wanted to mention his name because he couldn’t have been more on the ball or helpful. This was by far the smoothest wedding I’ve ever photographed and will definitely recommend The Bertram Inn to any friends or acquaintances looking for a wedding venue.
Oh– the food and drinks service for the reception was fabulous as well!

This is my second
Visit in a week to the BERTRAM. The 1^st being on a Sat. Evening, with 4 e
Weddings going on throughout the hotel. I was not here for any of those reasons.
I am considered handicapped, but didn’t want to take that room, as someone who is worse off then myself my have needed it.
Your hotel receptionist was great getting me as close to the front of the building as possible. Thank you to both ladies.
We came down to the hostess for the fine dining in your Leopards Restaurant, after reading the brochure in our room. Which made our mouth water, after traveling all day & not eating. Your hostess outside of Paws (a young girl) looked like a dear caught in the headlights of a car) said she didn’t know
Where that was ??? REALLY ???
To our great relief another waitress took the lead, and in through the Paws, behind a curtain, was what we were looking for.
A wonderful, exciting, upbeat meal, served by an entertaining young man, Sean. What a Fantastic evening it turned out to be.
Now on to the second stay. We again got a room near the front entrance, not as close, but it worked out. Not until after dinner did we figure out why. They were replacing all the TV’s to Flat screens. So again we had dinner in Leopards, again it was Awesome. Thank you Sean. You have a very valuable employee there !
Unfortunately our room had NO HEAT. IT WAS COLD LAST NIGHT. All we got was cold blowing air. Partner would Not let me say anything to front desk, so throat is a bit sore this am.
P.s One Outlet in room really doesn’t work. The lighting is so bad, no woman could put her make up on, and look like herself.
That’s why only 3 stars You need some More Updates

Decent place with reasonable prices but could use some updating. Room was clean but there were things that needed to be repaired.
Has a couple of restaurants on premises but you are better off going to the Mexican place across the street.

My experience at the Bertram Inn wasn’t awful, but it wasn’t great either. Upon check-​in I was in a guest room that doubles as a conference room. The room was big (actually huge), with a bed that pulled down from the wall. It was a foot off the ground. There wasn’t bedroom-​like décor or furnishings in the room — not even a clock. I asked to be reassigned, which was granted. The next room was normal, although the air conditioner or something made a clicking sound all night. It was intermittent so I felt it not useful to complain — plus I’d already changed rooms once. The next morning I reserved a shuttle to the airport for the following morning and was told to be downstairs in the lobby at 6 a.m. (The shuttle to the airport is $ 70.) I was waiting, patiently early the next morning for the driver. When I asked the person at the front desk if the shuttle was ready, she indifferently told me she noticed earlier there was a shuttle reservation in the book — «That must be you» — but she didn’t know who was lined up to drive — and hadn’t bothered to find out. Her attitude was one of indifference, and it wasn’t her problem. Yep. A driver who was picking someone up at the airport did arrive about 20 minutes later but the entire episode lacked concern, empathy and good customer service. This was the response I received all four times I stopped by the front desk — lackluster service with no one really taking responsibility for knowing what was going on. The property is nice, although the hotel is outdated, the area is pretty and the food at the restaurant was good. Oh, there is also a Coach Factory Outlet store nearby. That was the best part of my stay at the Bertram Inn.

This review has taken a while to write. I am writing from the perspective of someone who was in charge of booking a week long conference and then staying at the hotel. I’ll start with some of the glitches. Online booking was tempermental. I finally advised folks to call in. No problem there. Upon arrival, there were minor flaws in many of the rooms — phones that did not work, loose toilet seats, etc. Again this was a large group, and the number of complaints was small. They also attended to the issues in a timely manner. There were also some minor scheduling snafus that made me refer back to our contract. One other issue. The pool is nice, but might be nicer if there was an indoor option. Also, would be nice to have a hot tub.
Now the positives. The rooms were spacious and clean. The meeting rooms were very nice with great acoustics. The staff was extremely friendly and helpful.
If these glitches got fixed, I would give it 5 stars. Overall, though, I would highly recommend this place.

The Bertram was a really nice hotel. We stayed for 2 nights around 4^th of July this year, and were very pleased with our stay. We arrived at 11 pm, and found the parking lot mostly empty, which was kind of creepy, but the desk clerk told us that they usually don’t get busy until the weekends. When we checked out Friday morning, we found lots of people coming in for a conference or wedding of some sort, so I guess he was right on that front.
Our room had 2 beds and a parlor room attached to it, which was really nice for having friends come hang out with us for happy hour. It was also really nice having 2 bathrooms for the 4 of us staying in the room.
According to the desk clerk, the hotel was built 15ish years ago by a lady who wanted to the hotel to have the feel of the really nice hotels of yore (not like the modern hotel chains, but something a little grander). Thus, the hallways are somewhat dim, and the hotel feels older than it is. But I think it gave it character.
We didn’t eat at the hotel, so I can’t speak as to the food, but the menus looked really good and the prices weren’t unreasonable.
I was rather disappointed in the pool. While large and very clean (infinity style), it was advertised as being heated. Yes, I understand it’s July, but the temperatures were in the 60s when we visited, and the pool water was definitely not heated.
All in all, I would definitely stay here again.

I stayed here for a three day annual meeting and product training. The other reviews are not too far off. The three star rating is an average between the hotel space and conference space. I would give the hotel 2 stars because the rooms are outdated, the towels are not soft, and the shower curtain had stains on it. The conference rooms on the other hand are really nice. Very clean with a modern design and good technology. The catered food was so-​so yet the atmosphere was pleasant considering the meeting agenda. I was actually impressed with the auditorium after reading other reviews and staying the first night in the dreaded hotel room. The hotel staff during the day was nice but the night staff let me down. I arrived at around 2 AM with a freshly broken arm from a longbaord accident the week before to a not so helpful front desk attendant. Not only was I not offered help with my bags, I was also given very poor directions to my room. So here I was with only one usable arm hiking across this massive parking lot after driving 5 hours from Indy with my bags trying to open doors, climb stairs and walk what seemed like miles of hallway to find out I could have parked on the other side of the lot. I was not a happy camper. The only saving grace was a very functional HVAC in the room. I have had too many bad experiences with poor temperature control in hotel rooms. Too bad Sea World and Six Flags closed down, that would have made my trip.

Stayed here for mon to wed business trip. I was one of only 20 people staying in a huge hotel. While this hotel is perfectly built for conferences with several huge meeting rooms and several buildings, it is not ideal for a hotel. Their «fitness center» has 6 machines jammed in to a ~ 500 sq feet room. The décor is stuck in a 1980’s hunting lodge style. I was in a king room and the tv and amenities were from early 2000’s. Overall expect your stay to be similar to staying at a la Quinta or best western.

Simply put — the night manager (after 11 pm) treated myself and a friend like we were some sort of hooligans while we were gathered for a wedding rehearsal dinner party. At 10:45 PM, we asked why the pool was closed (it closes at 11). The manager, without hesitating at all, said ‘it’s closed and if you try to sneak in, you will be arrested.’ I mean, my friend is a lawyer and I am public relations and marketing professional. The audacity of this guy to label us as threats or the type of people who commit arrest-​worthy acts is beyond insulting.
I have sent a letter into the hotel management seeking a full refund to 2 nights accommodations and I would not recommend the Bertram Inn to anyone.
I did not fly all the way from Dallas to be treated like a criminal.

Stayed here for a week and a half for work.
People in Aurora are generally nice, no complaints there.
We had breakfast coupons for each morning. Depending on how busy they are, they have either a buffet or a breakfast menu. I preferred the menu, but they all had the basics. (eggs, bacon, hash browns, fruit, toast upon request)
Facilities were nice. Room was darker than I’d like — but that’s a personal preference. Room had a TV, desk. and small couch. Well heated, gym was ok — got the job done. Staff was good about clearing the snow, they even took it off the car once!
Had a nice stay overall.