Bath & Body Works

Unhappiness, GUARANTEED! I’ve been a customer of Bath & Body Works for years so I was really shocked at the service at this location. I simply wanted to exchange a product that had a broken pump (for the exact same product) and the saleswoman immediately tried to send me on my way to another store. Turns out they don’t sell the True Blue Spa products at this location, but she could of offered to call another store or give me store credit. I had to suggest that solution. She also suggested that I keep another product that gave me a headache and gift it to a friend or family. The current promotion plastered on the front windows is «Happiness Guaranteed!» Hilarious!!! Safe yourself unhappiness and avoid this location.

Wow. Very arrogant, rude service today! First time I’ve ever walked out of a BBW irritated and without a purchase. I won’t be back to this location!!!

I have only been to this Bath & Body Works location a couple of times now, but they are FABULOUS! The store is slightly larger than I am used to for a Bath & Body Works. Which means they have tons of displays and seemingly endless amounts of every scent and product under the sun. I can meander around the store at my leisure and not be concerned with bumping into a person or a display. The associates are very attentive without being over bearing. If they see you with an armful of goods, they will grab a bag and bring it over to help you. The associates at the register are so friendly in checking that you found everything. If you do forget something or maybe didn’t grab the right items for a promotion, they will hold your transaction allowing you to go back out and locate the item you needed. One associate allowed me to use an email coupon that I had forgotten at home because it turned out it was ending that day. She went far above my expectations for customer service!
Every receipt has a customer experience survey at the bottom and once you complete it you get a coupon for $ 10 off your next $ 30 purchase. Which is a great discount to pair with the buy 3 get 3 free deal they run occasionally on their «signature collection.» They even have a line of scents for men now too! If you sign up for their email list you get great coupons and news about sales sent to you.