Jiffy Lube

Worst experience! I have a new subaru, I generally use the dealer but was in a pinch so against my better judgment I went to jiffy lube. I know better. My engine was noisy after my oil change. Look at my bill and lo and behold they use the wrong oil. You have one freakin job, change oil, and you can’t get that right. I called to speak to the manager, I believe it was Chris, and I can honestly say I’ve never spoken to a more rude, arrogant or condescending person in my life. If that’s what you hire for management not only will I never be back, but I’ll make sure everyone I know neber goes there

Amazing service! Went in as an emergency stop from our trip to BU from NY. Thank god we stopped when we did, Mavis completely messed up our oil and we had no idea. They were able to give us an oil change and a new battery in 20 minutes. They were informative, worked quick and very helpful!

Never go there agian. Overpriced did not do all that they have on there list. If they are going to charge me for it as least do it

I’ve always been impressed with the level of expertise and knowledge that these guys have. At time, sure — it can be intimidating when they tell you all of these things your car might need. But, if you’ve checked the recommended maintenance schedule that comes with your car — they’re just offering you the services that are outlined for your car. I’ve never had an issue with their business — courteous, professional, pleasant, and quick. Never once have I left feeling I was duped — as in just doing some research, you can easily know what to expect when going there. It’s a great staff and I’ve been impressed with this location’s services.
My car — has gone there since I purchased it brand new, and continues to be serviced by them.

I always do my own oil changes, however the weather was crummy and I didn’t feel like getting under there. So off to Jiffy Lube I went. big mistake. The staff was friendly and I was in and out of there wicked quick. After driving about 30 miles I noticed my engine was a lot louder than usual and was ticking. Well, long story short they put the wrong weight oil in because they didn’t have any of the proper oil. I will never go here again.

As a Fleet Driver, I have no issues with the Jiffy Lube process. They can only perform certain activities based on a pre existing contract. With that said, the employees here have always been pleasant and quick. I have had no issues with the service they provide. Obviously, if you come with a personal car, they are going to try and sell you upgrades. That is how they operate.

Like most people on here say … the upselling is what kills you at Jiffy Lube … if you don’t know how to say no or fall prey to their convincing (or CONNvincing) pitch about why you should put the same oil in a Toyota Corolla as you should in a $ 125,000 Porsche or change a 6 month old air filter … you will pay double what you expect at Jiffy Lube.
I know how to change my own oil but between the time it takes and having to cart around used motor oil and find a disposal place … I think the $ 27 — $ 30 standard oil change at Jiffy Lube is worth the time saved and hassle. (as well as the potential for ruining clothing or car interiors with spills.)
I am very good about laughing in their face when they tell me I need a new air filter after they show me my ‘dirty’ pristinely white air filter that is less than 6 months old. I am good about refusing the most expensive oil that they tell me will void my warrenty even though most people’s car warrenty’s are far expired. As if there will ever be a situation where the dealership will hire a CSI lab to check the type of oil you are using if you have some problem with your car.
However, the last time I went in with my $ 25 basic oil change coupon … I was brought over to their little computer where they enter your address, phone number, favorite movie, shoe size, 4^th grade teacher’s name, etc. Then I was put through the upsell gauntlet. 5 minutes of saying no to adding more expensive oil, changing oil filters, optional antenna polishing or adding a Flux Capacitor for time travel. No, No, No, No.
Then, as I was walking away the guy says to me, ‘Your wiper fluid looks like it could use some topping off. Want me to top you off?’ Without thinking about where I was … thinking the person was being a nice guy, I agreed. When I checked out … sure enough there was a $ 4.75 wiper fluid charge on my bill. When I told them that ‘top off’ usually means free … or at least when the bartender comes by and tops off my drink, they never charge me. Nevermind charge me for a full beer on a top off.
They refused to take it off the bill. It would be one thing if the guy said my wiper fluid was bone dry, do I want him to FILL it. Or even that it was half full, should he fill it up the rest of the way. A ‘top off’ could have literally been akin to pouring a capfull into the resevoir and charging me $ 4.75 when a 2 gallon jug of washer fluid is $ 3 at Walmart. Even a shot of Jack Daniels at the bar is cheaper than a shot of washer fluid at Jiffy Lube.
For this reason, I will NEVER go back to THIS Jiffy Lube on principal. I do like the convenience of driving in and having an oil change done for under $ 30 (conceptually) in under 30 minutes. (usually 15 minutes) However, I will drive the extra 10 miles and go to another Jiffy Lube or similar budget oil change place rather than go back to the one in Auburn. That will be my thank you to them for the lovely $ 5 top off I received.
Also, I did notice that the upsell for more expensive oil or oil filter change was a lot harder on women who were there than the men. In fact, even after the women said no, the salesperson continued to push the product on them, which I thought was unprofessional. I saw them talk a 20 year old girl into switching out her air filter which was on a 2011 car. When they showed it to her, it looked almost new to me but she obviously didn’t even know what an air filter does. But of course they convinced her that if she did not change it, her car might spontaneously vaporize one day on the highway or that during the night the evil ‘dirty’ air filter might sneak out from under the hood of her car and go eat some kittens or something. Whatever it takes to get the sale. When the girl got to the counter and found out the oil filter was an extra $ 20, it looked like she was going to cry.

Buyer Beware!
If I could give this place a 0 I would. I went in for an oil change and they upsold me a transmission fluid change which was way over priced. Then I am pretty sure they broke the window in my car. The hard part is it is hard to prove. When I pulled up I rolled down my window to talk to the guy, hand over my keys and be conducted to the «lounge» area. It was quick which was why I went there but when they were finished and I got back into my car the window was still down. I rolled it back up and the pointed bottom of the glass came out of the window came out. I had a triangle sticking out of my door. I bought this car in June, I was shocked. I went back in to ask them to explain themselves and I all I got was «yeah we thought there was something funny about it.» There where streaks on the window where they rolled it up to wash it and then rolled it back down, funny they didn’t think to mention anything wrong when they gave the car back to me. I took it straight to my auto mechanic and he fixed it quickly to the tune of $ 80. He told me they could have leaned on it and broke it, but it was possible it came off the track because my car was cold when I first rolled the window down. In my gut I know they broke it. If I could prove it they would be paying my bill. However as it is I will Never go back there!

Went to Jiffy Lube in Auburn for a basic oil change. Had an $ 8 coupon off the so-​called Signature Oil Change. They made the usual attempt to up-​sell me on everything. The killer was that the cabin air filter was dirty and clearly needed to be replaced. It’s a simple paper accordion-​style filter. So I OK’d them to replace it. Sorry I did. It turned out to be a $ 45 part… a part that I could have picked up at Auto Zone in Auburn for $ 16 – I checked. Fool me once…

I took my car here because I got a $ 15 off coupon in the mail for a «Signature Oil Change.»
I got there and $ 67 later, with the coupon, I was out. The tech told me I needed a synthetic oil or my warranty would be voided. I also got a new air filter, which I «haggled down» $ 5. I don’t know if the warranty thing is true, and I will check, i did a synthetic blend — which he had to ask his manager about.
They were fast and pretty friendly, and they told me about their «courtesy top off service» — the same service everyone, such as Speedy offers.
It was quick because there was no line, but I think thsi same oil change would run $ 35-​$ 50 elsewhere. I don’t have a problem pointing things out that need to be done, but I have a problem with pressure sales at an oil change place.
I don’t recommend it here.

I guess I should be happy that Mrs B took it upon herself to get an oil change. I just wish she had gone somewhere else.
Like in Bethany’s encounter, they took it upon themselves to «upgrade» her to synthetic oil. At $ 60.00, this was about twice the price of the dealer I usually use.
Hope it was worth it Jiffy Lube, your little ploy has cost you. Neither Mrs B or myself will be stepping inside ever again. Bu bye.

WOMEN BEWARE!
I am starting to think that as we enter this Jiffy Lube, the waft of estrogen turns these guys into upselling freaks. EVERYTIME I ask for «just a regular oil change, please» they either upgrade the oil to synthetic or change filters or windshield wipers without asking. I am done! Today it was an synthetic upgrade. I HAVE HAD IT! If I can’t trust a company to do what I ask, I WILL GO ELSEWHERE FOR MY OIL CHANGES.