Genuine Auto Glass

Brought my car in, as instructed by the Nissan Dealership I purchased my car through. The windshield had a minor ding which they said they would take care of.
I contacted Vince at the Auburn location.
He was polite, professional and informative throughout.
I appreciate the level of service here and will return for future automotive window needs.
Thank you, Vince & Genuine Auto Glass.

My small window behind my passenger door was broken out, I called this location and they over-​nighted the glass and got me in this morning. Less than 24 hours after it happened I’m back on the road. Mary at the front desk was so friendly and understanding. I will definitely go back and I appreciate all you guys did for me.

I’m sorry about the other reviewer, but I had just the opposite. I’ve had my windshield replaced twice, both by them. I have State Farm Insurance and Safe lite, speedy and the rest were three times expensive, rude and condescending. When I called this small company, Mary the front person answered the phone for both Tacoma and Auburn. Now, I’m not sure where you went, but I dealt with Auburn since I live in Federal Way.
1^st time, I had several rock chips from good olé semi trucks with those rock beds falling out all over cars. I think there should be a law, but that’s a whole new issue. So, I called and one new windshield, no worries, appointment easy and I brought in treats for getting me in so early and fast. I was in and out within an hour. I waited the first time.
The second time (there were two replacements and one sealer) I had an emergency, a huge rock was thrown at my car driving. It crushed the windshield and glass shattered all over me. It’s illegal to drive with this damage, but I had no choice and wasn’t going to pay for towing. I called Genuine and they were booked till Saturday. I explained and called my insurance and they did the same call folks. Everyone else was busy and trying to charge more than my deductible. ALL of the other places. Having been there before Mary took my info said that a guy would be there and she wouldn’t. I got there dropped car off and went to a movie and back. Car was done within an hour. He left message while I was in movie. Perfect.
Also, had rock chip this time from some random rock kickup. I called since rock chips form those with windshields from here are free to fill. I did. The guy let me pull up and he did that while waiting for the glue to dry on another vehicle. Ten minutes in and out. So, my experience was phenomenal. I told me husband to go there. And, we will. Why? Because I will be a loyal customer to anyone who takes care of me. I also support mom and pop shops over the box ones.
Also, these windshields are the same ones Toyota calls into for their fixers on their lots. Toyota doesn’t have a problem, neither do I. I have a Toyota and they will refer customers here from the service place I go to. :)
Mary’s awesome, and the young lad I had help me on both the second time and the filler the third time was easy going, fast and friendly!

Horrible experience!
Issue 1)
Expense– This place was 34% more expensive than Speedy, which I’ve used, trust, and couldn’t use this time because they’re booked until Tuesday evening. Okay. I am willing to pay the premium for same day service. They *do not* offer mobile service to my area, so I was forced to drive to them and wait around for my car.
Issue 2)
They told me it would take 1 – 1.5 hours for them to fix my car window. I dropped my car off at 10am. I called before brining my car in, and they assured me the glass would arrive at their shop before I did, so I wouldn’t be waiting for a shipment. When I arrived, they reaffirmed the 1 – 1.5 hour window. I gave them 2.25 hours, just to ensure I wasn’t rushing them, but hadn’t gotten a call. I showed up, and MY CAR WAS SITTING IN THE LOT, STILL BROKEN.
Issue 3)
There was no apologies, no quick work, no offer to make anything right, just attitude. Hey. You guys forgot my car in your shitty neighborhood for over two hours. You were *not* busy. There was one car in your bay when I arrrived. WTF is wrong with this place? What a rip off.
Issue 4)
The glass is of very low quality. It’s wavy in appearance. *sigh. Do *not* use these guys.