Trio Shoe Service

I discovered Trio Shoe Service thanks to a girlfriend that lives in Atlanta. I live in Boston, so I sent them a brand new pair of Louboutin Pigalle Follies pumps so they could add the red sole overlay, replace the plastic heel tip with a rubber heel tip, and place the little tap at the pointed tip of the shoe. They called me to confirm what exactly I wanted, and shipped the shoes back to me as soon as they were done. Their work is exquisite!!! True artisans and impeccable craftsmanship. I just stopped by the post office to ship them 3 more pairs of Loubs and 1 pair of Valentino Rockstud flats :) highly recommend Trio Shoe Service!!!

Went in there today and they were amazing! Helped me so much after I scuffed my brand new boots while wearing them for the first time!

$ 55 to re-​sole, polish, and give my beloved Loeffler Randall boots a new lease on life? I’ll take it! One of the things I’ve learned from my shoe fetish is that a good pair of shoes can easily be repaired and brought back to good shape with a trip to the Trio Shoe Service. The same cannot be said for a pair of Steve Maddens, so don’t even waste the effort. They are fast and affordable and have done a great job rehabbing countless pairs of shoes for me over the years.
It’s $ 40 to get new heel tips on a pair of Christian Louboutins, so the $ 55 resoling (is that even a word?) of my boots this weekend seemed like a steal by comparison. Every time I have brought in a pair of Louboutins they have tried to sell me on getting a new red sole on them. I don’t really get it. That fabulous red paint gets scuffed up when you wear them, and I don’t feel the need to have it replaced. I guess they’re just trying to make an upgrade sale.
At any rate, this place has been more magical restoring my shoe collection than Cinderella’s fairy godmother was at turning her beat up shoes into a pair of glass slippers.

I called at least 7 places in Atlanta before I could find this place to stretch the calves on my beautiful new Frye boots. It took several visits to fit them, but I now have a pair of boots that fit my calves and fit under my jeans.
The service cost $ 125, but it was worth the money for this pair of boots and because it’s so difficult for me to find a pair that fit off the rack. They were very professional, helpful, and seemed expert.

My work shoes badly needed a shine and new heels, the reviews from here looked great so I brought them in. Cobbling shoes is a dying art and it’s hard to find a good one. When I lived in Hoboken I went here (
) and was very happy. So I had my reservations. I was pleasantly greeted by the owners daughter, I showed them my shoes, she was happy to take them in. She reiterated that her father and staff were real master cobblers and they’d have no problems with my shoes. She told me the price and the day they’d be done. I have to admit, it was a little more than I had wanted to spend ($ 70 for new heels and a shine), but my shoes were in desperate need of attention so I said yes. After I picked them up and brought them home I gave them a good inspection and they look great! It’s going to double the life left in these shoes for sure. I’ll definitely be back, looks like I have a cobbler I can trust in Atlanta finally.

Overpriced. Only take my Louboutins there for the red soles. All others I take elsewhere

Trio was haled one of the best cobblers in the world by Town & Country in last month’s issue. I have to agree with T&C, not because they are arbiters of luxury, but based on my own experience, lots of it. Trio has repaired my footwear year after year. They even suggested a fix for a handbag strap once and the bag looked better than when it was new.
And while pricey, these mostly guys (once I might have seen a gal) know their cobbling. They can tell you right away if a repair is possible or impossible after about two seconds of looking at the item presented for repair. I appreciate the directness. They also stand behind their work. I recently had a small issue and they were very pleasant about it. I didn’t even have to produce a ticket.
The maybe con: They can be a little brusk. But if you saw these cobblers and then put into perspective that it is these dudes that are dealing with your prized Opening Ceremony boots, it might be alright. My significant others have just rolled their eyes when I talk about shoes.
I once had the soles redone on a pair of loved Ferragamo heels in NYC of all places. I ended up with something that looked like an orthopedic walking shoe. Okay, I might have been distraught. I might still be distraught. I am a chick and I love shoes. But I don’t take chances like that anymore.

Just had another great shoe repair experience at Trio. Three years ago I ripped the heel of pair of red patent Stuart Weitzman and was of course, heart broken. Realizing their fate was the dumpster, I called Neimans to find out if they were aware of a miracle worker and they referred me to Trio Shoe Service. I took my beloved «Dororthy Gale Red» Stuey’s to Trio to see what they could do. They amazed me is what they did. Fabulous and good as new. So where did I go when my cherished leopard patent leather Louboutin’s suffered the same fate as Stuey? Trio to the rescue. My Louboutins are like a baby to me, they are well cared for, unfortunately I have little grace when I am walking in 6 inch heels and carved a scar deep into the rich brown patent leather heel. I was a little worried when I read some of the Unilocal reviews about Trio, but last week I took a deep breath and remembered my prior experience and dropped them off. The owner loved my shoes and said he would do all that he could to repair them. I picked them up yesterday and they were fabulous! The scuff on the heel is a little noticeable but considering how deep the gash was (I know the HORROR!) I think he did a good job. He replaced the red soles and the heel tips and they look brand new. At first I wasn’t sure about getting a new sole since the entire reason you pay what you pay for when you buy these shoe is the CL red sole but they were scuffed anyway, the new sole color blends in perfect to the existing red. They also polished them up and now they are beaming and all new again.
So why not 5 stars? Well, I didn’t ask for the heel tips, but got them and I had to pay before services rendered. I never do this. You are holding my shoes hostage, why would I pay you before I see what you have done to them? Any other shoe repair, no way. Luckily Trio has earned its reputation and proudly displays an article from Town and Country Magazine of being one of the few reputable shoe cobblers to repair Christian Louboutin. Neimans, Saks and Jeffrey all say «Go to Trio». Yes, they are expensive. $ 150 but, I am a firm believer in you get what you pay for. They are perfectionists and if you drop $ 1K on a pair of shoes why would you whine about $ 150 to fix them when they are restored to their original beauty by a cobbler who takes pride in their work.
Yay! I’m a Trio Shoe service fan!

Now, prices are even more outrageous at Trio Shoe Service. I just argued with the shoe repair guy regarding the prices, which are now doubled from the last time I was here.
To fix my Louboutins, he insisted on charging:
$ 40 for heel tip replacements
$ 115 for the red half sole even if I bring in my own red Vibram soles.
This is completely ridiculous, because it’s much less expensive to get the same repairs done in New York City or Los Angeles. Also, the shoe repair guy rudely informed me that the guy who had been repairing my shoes at Trio is no longer with Trio, partly because of the «low» prices he had charged before. I beg to differ, because the former prices were already too high.
Luckily I inquired about the prices before agreeing to let Trio work on my shoes this time. I ended up going elsewhere.

DO NOT TAKE YOUR VALUABLES HERE! I have had the WORST EXPERIENCE EVER here. Unless you have a ton of $ to blow then I would not take anything here! I left my Louis Vuitton purse here for 6.5 weeks and payed $ 150 to have it cleaned and repaired. But I should start by saying that they quote you different prices. My husband had originally brought the purse in for me a few weeks earlier because he wanted to surprise me by getting it fixed. They told him it would be $ 150 and 4 weeks to fix it and he decided to check with me first because he thought it seemed very high. He told me he asked around and people had recommended this place so I took it back myself and was quoted $ 200! I told the «manager» about my husband bringing it in and being quoted $ 150 and the «manager» said, «ok, I can do it for $ 150.» What?! Different quotes? I should have known better than to go with this place at that point. When they called me to pick it up I was surprised to see that the purse hadn’t been cleaned well and one of the items that should have been fixed wasn’t. When I talked to the manager he nonchalantly said he’d take care of it but that it would be another 2 weeks! Um, hello? 2 weeks… to do something you should have already done in the 4 weeks you’ve had it? I was surprised at the amount of time and lack of concern, but had spent so much on the repair already and really wanted it fixed, that I said fine. Well, they called me 2.5 weeks later to pick it up… and guess what? It still wasn’t cleaned. When I asked the «manager» about it he basically made up a bunch of weird excuses that didn’t make any sense. I’m not even sure he knew why it hadn’t been done. Instead of apologizing, he was pretty rude and said, «what do you want me to do?» We decided that he would mail me a check for $ 50 and I left completely pissed and totally hating this place. UGH! THE WORST EXPERIENCE. You should look around before going here.

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My girl friend took her custom made cowboy boots to get recrafted.
It took Trio Shoe Service 2 weeks to repair the soles and heels.
I went with her to pick up her boots ($ 150 to repair her boots! WOW!)
Now her very nice custom made cowboy boot no longer fit her. When she told the shoe repairman that boot they fixed for a very high price no longer fit., they told her that they are not responsible for the fit of a shoe after they fix it. WHAT?
I guess she should have taken her boots some where else where they speak english (not Americans).
Trio really broke my girlfriends heart. She loved those boots.

I hate buying clothes, always have. And I hate buying shoes especially. Once I find a pair I like, I will probably wear them down to nothing. Now that I can afford it, I try to buy multiple pairs to slow the wear — but I have some old favorites that were destined for the back of the closet before I read about Trio here on Unilocal.
Here are some quick tips about shoe repair. 1) Don’t take your shoes to a dry cleaner to have them repaired if you are a man. I basically tossed $ 60 down the toilet bowl to have someone rip the worn leather soles off my precious Kenny Coles and paste on foam rubber ones instead. And even they fell apart.
2) If you paid less than $ 120 for your pair of men’s leather soled dress shoes, and they need extenstive sole repair, you are better off heading to the Shoe Warehouse to buy a new pair rather than getting them fixed at Trio. Trio does a fantastic job, but it is not cheap.
That said, I bought my black Kenny Cole flat toed dress shoes eight years ago, and Trio revived them with a brand new leather sole and rubber heel securedly assembled. After a week they are just as comfortable as I remember, but look better than ever.
They also did a great job with a pair of casuals that I paid $ 10 on clearance almost 10 years ago, but I still love. Had I not had the shoes for so long, or loved them so much, I would have balked at paying six times the purchase price to fix them.
But hey, at Trio you do get what you pay for.

This place is flawless. I’ve taken at least 3 pairs of shoes here to be pretty much completely rebuilt. Now that I spend more on shoes and have ones that I want to keep FOREVER, it worth it to pay $ 90+ to keep them looking solid. Sometimes if I’m low on cash, I’ll take shoes to the Chinese couple in Toco Hills, but you can read about them in that review. Trio can be a little pricy, but it is definitely worth it. I didn’t love it when they switched to requiring payment before they do the work, but so be it. Guess it makes sense for them.

There really isn’t anything Trio can’t do. I have had things that I was certain were destined for the bin, only to have the guys at Trio tell me «no problem, we can fix it.» Don’t look for bargains here; this place is in the business of maintaining Manolos and Tod’s, but, trust me, you are getting what you pay for.

Talk about a heels’ heaven place!!! Lauren you are so right about this place!!! worth every penny! Gucci and Neiman Marcus send all their repairs here… they will tell you when you ask. You’ll be surprised what a difference a good heel makes… the comfort of it is just the beginning. So for all your favorite shoes that you cannot just trust anyone with… take them here and you will be taken care of.