The UPS Store

Eddie once again was a super help in getting a box to my daughter in Florida. Thanks Eddie for your kindness and smile. My boyfriend and I spoke about how kind you are after we left.
Box was delivered today and on time.
Fist pump!
Melissa C

Great store!
Competent, efficient and friendly staff

This store is great! They have excellent, fast, and super friendly service! So glad they’re our neighborhood store!

I was just shipping a few pieces of paper and the original total came to $ 13. I asked if this was the lowest price and the cashier told me that it was. After some prying I found out she was adding on services that I did not request and the actual price of shipping was about $ 1. I feel totally scammed and would never go back here. I left with the feeling that she might not even put my package in the mail.

Are they open on time? No.
Like ever?! Yes. Two times in a row they weren’t even open 30 mins after their opening time.
Is there a loud fitness center next door. Yes.
How annoying is the crappy music they play? Very.
Is the staff nice. Actually, they are very polite and helpful. If it wasn’t for the gym and the whole being open on time thing, I would think of this store more positively.

Love the service in this store, and I do get emails for all my packages, BUT I was a little upset the other day when I picked up a package that said perishable/​fragile on the outside of it.
I got the notification on a Thursday, but picked it up on a Monday. I felt like if the a box says PERISHABLE written on it and has strawberries on the outside let’s exercise just a little common sense here guys– call me! Matter of fact, call me daily until to remind me I have a perishable item in the store.
My box was at the BOTTOM of a pile and smelled of some sort liquor or alcohol a bit. I opened the box to find strawberries and chocolate. The strawberries had of course drained of their juices and I guess sort of oxidized thus producing the alcohol type smell.
This really bad action on their part really deserves a 1, but I will give them a 2.5 and round up to a 3 because they’re very friendly there (atleast the younger guys are).
UPS STORES– if an item is marked perishable– CALL and/​or send an additional email stating that the item is perishable– please! If this happens again, I’ll totally have to take things to the next level.

I generally walk into FedEx or UPS stores expecting to be glared at and/​or stared at dimly when I ask a question, so suffice to say my customer service expectations are fairly low for shipping stores.
That being said, this store really impressed me today. I came in trying to ship something with a CO2 tank in it. Rather than just say «oh we can’t do that», they called two or three people to figure out the rules and when they determined they would not be able to ship it, they gave me precise instructions on how I could successfully send my package.
Friendly and responsive service at a store like this is enough for me to say 5-​stars, even though I ultimately could not ship everything I wanted.

This is Georgia Tech’s UPS Store, basically. It’s located in the same shopping complex as Sublime Doughnuts at the corner of 10^th St. and Hemphill. I came here on a Saturday to help a friend ship out a laptop that needed a defective keyboard to be replaced. This was an expensive laptop, so I left it in the employees’ hands on how to best pack and ship it. I watched as the UPS store employee quickly and securely packaged the laptop inside thick layers of bubble wrap and then place it snug within an appropriately-​sized UPS box. He then let us know the different shipping options available to us to get the laptop to the address specified.
This UPS Store location is a «Pack and Ship Promise» location, which means if your item is damaged or lost in transit, UPS will reimburse you the value of the item (along with the packing and shipping costs of course). In order to qualify for this offer, your shipment must be packaged and shipped by them (e.g. you cannot have them package it and then send it via the U.S. Postal Service). The laptop arrived in Texas days later without a hitch. Good job, UPS.
Other miscellaneous notes: Out of curiosity, I asked the employee who helped us if he was a Tech student and he was. I’m sure this store hires a lot of Tech students. This location seems smaller and more cluttered than other UPS Store locations.
#Yelp365 — ³⁰⁄₃₆₅

Do not ship valuables. Documents are fine. I was misled about the insurance and a brand new phone that I shipped was stolen. The seal that I had placed was removed, phone, invoice inside the box were removed and the box was neatly resealed and shipped to the destination. They didn’t respond well to my claim and couldn’t resolve or give me a proper reason. UPS customer care couldn’t help me out as well as they said this was a franchise and there is nothing that they could do. Will never ship with them again!