T-Mobile

Only been here once to get a prepaid phone. It’s my First time in the US so I didn’t know if my phone worked with the T-​mobile network.
The guys basically took a fresh new card and tested it, saying I don’t have to pay if it doesn’t work. That’s definitely what I call going for the customer. =)

I went in the store multiple times over the course of two weeks shopping for a phone for my mom. All of the salespeople I talked to were really helpful. They seemed like really chill guys and they didn’t pressure me to make a purchase. They even went in the back to pull out a phone display I had seen on a previous visit so I could take pictures of each phone/​price.

The store is good. The staff is helpful, the displays attractive, and the location very convenient for much of midtown. In that I’d agree with the other reviews.
Two problems I would add to the discussion. One is staffing levels. Most times I’ve been in, there’s a fairly long wait to talk to anyone, not necessarily because it’s that crowded, but just because everything takes a really long time and there are only two people working.
The second relates to how little T-​Mobile allows its store staff to do. I’d asked for a new number, and the agent set it up without asking about area code preference. When he told me he’d set it up, I asked for one of a few area codes, but the system wouldn’t let him make changes without a $ 15 fee. He could charge me the fee and ask me to fight T-​Mobile over the phone for it later or just leave me with an area code no one’s ever heard of. Two bad options, mostly thanks to how little T-​Mobile lets them do.

Tmobile is awesome! The tent at taste of atlanta rocks! They dunked a phone in water!

Crazy to think that I’ve been a T-​Mobile customer for over a decade. Since moving to Atlanta I’ve gone to a bunch of different T-​Mobile locations — pretty much any store that was closest to where I was at the time. After visiting the Tech Square location, I have finally found my store. The staff is always super knowledgeable, helpful and attentive. They actually listen to what you’re saying and offer great insider advice on the best products and services for you. Finally found consistent and incredible customer service!
Only downside… this location is quite small, but they have all the top phones. So it can get a it crowded on the weekends. (When the store is full, just wait in line and you’ll get service faster than if you’re browsing.)
One thing I have to say is if you’re there for something specific, like the hottest technology out there, you better snatch it up fast! Just visited last week to get a Samsung Galaxy S4 in the titanium color and they sold their last one a few hours earlier. It was the LAST titanium S4 in the Atlanta market! Ended up just ordering one online though, so it worked out in the end.
Overall great service and now I don’t like going to any other stores!

Have been with T-​mobile almost 6 years. While Verizon and AT&T have the different variety of phones, T-​mobile has a good enough selection for me, as well as excellent customer service.
Went there on my lunch break to upgrade my phone and was in and out in 20 minutes.