J.W. Ayers Plumbing, Inc.

I recently read the response from John from the BBB complaint I filed in regards to this issue, John Stated the Following…
«The customer was billed on 12÷4÷14. On 1÷31÷15 after the invoice was almost 60 days old we sent out a past due notice. I was then sent an email telling me that I needed to seek payment from the homeowners association.
I believe that we initially diagnosed the water heater problem correctly.
I feel that we followed through as we said we would. The customer did not send us additional pictures as he stated he would. I just cannot write a letter stating that the drains were common when I didn’t think that they were. As much as he wants to believe that the drain was backing up at the time of the water heater installation and then just quit for 76 days is highly improbable. He is just one of those people who wants something for free and is willing to go to almost any cost to get it.
I feel like J.W.Ayers Plumbing has given the customer honest, excellent, and timely professional service at a fair and competitive price. And when I am asked to supply a letter to an association in order to receive payment for something that I don’t believe to be it’s responsibility, I do not appreciate it and will not do it. It is just not ethical and honest.
There will be no refund.»
For starters, there was no confirmation from John, other than verbal, that the issue was the water heater. No video or photo evidence was submitted.
I did sent John the additional pictures he requested, he was not satisfied with the picture and agreed to investigate further, which he did not.
Without evidence that the water heater was in fact leaking, the only logical conclusion is the the hub drain was and has been leaking which gave the appearance that the water heater was at fault. Keep in mind that enough water leaked into the unit to damage all of the flooring in the unit over the course of several months. The issue continued after the water heater was replaced.
I have always met my finical obligations in a timely fashion, but I also question shoddy workmanship.
We called John to diagnose a problem, which was misdiagnosed, either by John himself or his representatives. Instead of owning up to his mistake he fabricated misinformation, and cast blame back on me.
John agreed to investigate the Hub drain in the condo further, he did not. This inaction, to me, is as admission of if misconduct and or guilt. Johns company got $ 1000 out of us for a $ 250 hot water heater (that we paid in full in a timely fashion just like all the other times we worked with John), then another $ 450 to snake a drain. We paid the bill for the water heater in full in a timely fashion, but I am the one who is «unethical» and «dishonest.»
If you want to get ripped off then have your personal integrity questioned questioned when you ask questions about the work provided, then call John. Otherwise don’t call J. W. Ayres. John is more concerned for his bottom line than he is with delivering quality and honesty.

The most dedicated, knowledgeable and friendly plumbers in town! Every member of their team is customer-​focused with a hands-​on owner. I highly recommend them!

Living in a condo often results in having to deal with water issues with surrounding neighbors. I was referred to JW Ayers by a good friend of mine and I am so grateful to have worked with an amazing company. The owner, John, was extremely helpful, kind, and most importantly honest. He went over and beyond to help me with a situation and did so with extreme professionalism. I would recommend this company to any good friend!

Mike and his team did a GREAT job for us moving our washer downstairs, running new pipe for the connection, and correcting the water line that ran from our water heater. They did the job in a day, the price was lower than we expected, and they even set up our dryer exhaust hose as an added bonus. Great work and extremely professional. ¹⁰⁄₁₀ would hire again.

Late one night I opened the cabinets under my sink to find a flood of water. I half expected to see a mini Noah’s Ark filled with animals floating out of my cabinet. I instantly turned off the water supply, cleaned up the water, then called my friend Stuart at PuroClean Restoration. He referred me to J.W. Ayers Plumber, who he often works with on restoration jobs. The next day I called J.W. Ayers Plumbing and they were able to send a plumber out that day to come take a look at the pipes under my sink.
Hubie came out on the call and I cannot say enough about how pleasant and efficient he was. He fixed the two obvious leaks under my sink that I assumed caused the flood, but he also found a third leak from my disposal I was completely unaware of. He quickly fixed all three leaks, installed a new disposal, and even helped my out by fixing a leaky faucet in my master bath and installing a new kitchen faucet I had previously bought but never got around to installing myself. To top it all off, he did all the work at a great price and even gave me a great discount on the disposal since I only needed the bottom portion of the actual disposal to replace my broken one.
J.W. Ayers Plumbing and Hubie were easy and pleasant to work with. I highly recommend them to anyone in need of an honest. reasonably priced, and quality plumber.

JW Ayers recently installed a tankless water heater in our home. They were fast, efficient, and did it for a fabulous price. I would highly reccommend them for any of your plumbing needs. Loving my hot water!!!