Ace Hardware

The woman Becky at the register is EXTREMELY RUDE. She couldn’t be bothered to answer a simple question or tell me where in the store a certain item was. I will NEVER come back to this store and I’d advice others to do the same.

I rarely shop at ACE and probably won’t again. I moved and received a coupon and even with the discount it was ridiculously over priced. The service here was subpar and they aren’t at all accommodating. I tried to exchange what I bought (got the wrong paint supply) and they wouldn’t accept it as I bought it at another location. She told me I had to go there. I think I’ll just take my business elsewhere thanks.

5 STARS for customer service! I wish I captured the name of a sales associate who assisted me… slim older white gentleman w facial hair… Went extra 100 miles for me. Very impressed, and I work in customer service myself. And if they don’t have the part there, they will recommend you the place.

When it comes to helpful employees, Ace is hands down better than Home Depot, Lowes, and any other chain hardware store out there

Sometimes, you need a pen light. Or stick-​up lights for a dark closet. Or a plunger. And you know running to Target will only mean spending tons on other stuff not on your list. That’s why it’s perfect to live across the street from an Ace Hardware!
When there’s that something-​random that you know you should have but don’t, or suddenly need but haven’t before, Ace is the place.

As promised.
This paragraph is only for those who want their head to spin. So after my wild birthday party I ended up having to jet out of town before my houseguest in from NYC left my house. I left my key with her to give to our mutual friend, who I wanted to have a key anyway, but that left ME without a key temporarily. Also the mutual friend had what had been my key, which I assume was the original key. When I got back in town I had to borrow my own housekey from another friend I had given the key to, and then the next day I gave it back to her and asked my sister to copy her key for me. Which was, of course, a copy itself. So she had one made at Lowe’s in Edgewood shopping center, but it didn’t work so she left her key instead of the copy. Now, I had made a set of copies for two of my friends at Lowe’s before, and they only work in the front door and not the back, so I figured it was a Lowe’s issue because the keys I had originally had made for my two sisters (one of which moved away but took the key with her) at Home Depot had worked fine. So I went to Home Depot and had three keys made and NONE OF THEM WORKED. I was highly frustrated.
I looked up the nearest Ace to my work, then went after work today. I was immediately greeted by a whopping four cheerful employees. I said I needed a key made, and a tall skinny guy who I probably would have had a huge crush on if I were 15 years old very politely walked me over to the key machine.
At this point, I of course told him that I had gone to two different places and the key didn’t work, and was his key machine good enough? He said the key machine was great, the question was whether his skills were good enough. He was super nice and looked really closely at the three keys he made for me — one didn’t look good so he chucked it and redid it. He said he felt good about the ones that were done. He then wrote down the name and number of a good locksmith incase it didn’t work. I told him that I’d give them a good Unilocal review if the keys worked.
They did! Hurray!
And yes, I am a key whore. You can have one too if you agree to come play with my tiny baby kittens while I’m at work.