1st Class Carpet Cleaning

I needed emergency furniture cleaning after experiencing smoke damage in my home. 1^st Class came out and took care of everything! No more smoke smell and my furniture looked like new when they were finished. I was extremely pleased and would highly recommend them for any carpet/​furniture cleaning needs.

We had an appointment with 1^st Class Carpet Cleaning for today between 12 Noon and 2:00pm. It is now 8:00pm and the technician, Gene, still has not showed up. We called the company multiple times throughout the day and each time the person who answered said she was not aware of a problem and would page Gene to call us back. We have wasted an entire day waiting for Gene to call back (he never did) or for the company to follow up with us (they never did.)

Purchased a coupon online to have carpets cleaned. Then left numerous messages to schedule an appointment. They never showed the first time, then rescheduled when I contacted them, again. Then they showed up 30 min– 1 hour early and when I asked them to come back at scheduled time, he said he couldn’t. I went ahead with the service and asked about carpet repair, which he said they could do. He called someone else (the owner– I’m fairly certain) who came to replace several spots of torn carpet, with my existing left-​over pieces. I looked at the replacement and paid him, but unfortunately I didn’t examine his work very closely. He did not put any carpet padding under the areas replaced. One area is 3 foot by 10 inches, and you can feel the difference when you walk on the carpet and how uneven the floor feels. I sent him an email asking him to come back and install carpet padding under the replaced carpet, but he never replied– as I expected. I would not recommend this company.

I have left numerous messages for this company after purchasing a coupon they recently advertised. So far no return call. If this is any indication of their service, it is pathetic. Enjoy what I paid to your company to do absolutely nothing, 1^st Class Carpet Cleaning.

Discovered this company off a deal website. We just purchased a home and thought this would be ideal. Here are my thoughts:
Pros:
— I got scheduled for a time frame and date that was very convenient for me.
— The guys were on time, showed up 15 minutes before the appointment time frame that I was given.
— They were extremely nice and very knowledgeable about the services they offered and talked with me on a personal level, but remained professional at all times.
— Although there were a lot of «up-​selling» opportunities, they didn’t press me to get services I didn’t want.
— My carpet looks great and I’m satisfied with the way it turned out.
Cons:
— I had left three messages and called a fourth time before I was able to get my appointment scheduled. The woman (Rebecca, I believe) was not apologetic at all about not returning my calls.
— 10 hours after the carpet cleaners left my carpet is still wet in several spots. I’ve had my a/​c units on 75 degrees all day with the ceiling fans on. After walking around the house in my socks, I had to take them off because they were cold and wet.
— No physical address anywhere on their site. The only number advertised is a guy’s cell phone and he never answers it. In the message, there’s another number to call, which must be a cell phone as well.
Would I use them again? Yes, I’d have to say I would as long as my carpet isn’t soggy in the morning :)