Jiffy Lube

Very slow service. One guy working, two guys talking. No concern for customers waiting.

Got my oil change and filters checked… out the door in about 20 min. very nice service!

Got my oil changed here this morning. The guys were polite, professional and did a great job quickly with no high pressure sales.

RUINED MY TRANSMISSION!
No lie, they ruined the transmission on my Subaru that has less than 20K miles on it. Jiffy Lube suggested that I flush the fluids in my vehicle when I was in for a simple oil change. I found out later, the tech (s) emptied my front differential fluid and overfilled my transmission fluid. I found this out after breaking down on the OH turnpike and being towed to a Subaru dealership on Easter Sunday. Jiffy Lube did cover the cost of a new transmission and rental car for me while it was being repaired, so they did fix their error but it has been a MASSIVE HEADACHE and inconvenience. Learn from my mistake, take your car to the dealership. Don’t let these people touch it, they don’t know what they’re doing. This happened in early April and I just got my vehicle back 2 days ago. Avoid these stores at all cost, but this is the location where the service error happened.

We were about to take a trip out of town and I wanted to get my coolant fluid changed and my transmission fluid drained and filled. I went to the Monroeville location but, they didn’t have the right transmission fluid.
So I went to this location in Aspinwall and was told that the wait just to take my car in would be an hour to an hour and a half so I left and came back about an hour later and the same cars were still in the service bays. You mean to tell me it takes over an hour to service a car? I don’t know, maybe they were doing state inspections or something.
Some I left and came back the next morning. I was told the wait would be about 30 minutes so I handed over my keys and waited. About an hour later my car was pulled in. 15 minutes later a worker comes out and tells me that he recommends that I have the transmission fluid flushed inside of drained and filled. Of course you do as the cost for a transmission fluid flush is $ 100 more than a drain and fill. I then told him to look at my records as I had been going to Jiffy Lube for the last four years and always got a drain and fill because my car has higher miles and I have no records as to it ever having a transmission fluid flush before and by doing a transmission fluid flush could cause my transmission to fail. He just looked at me like I was stupid, said ok and walked away. (This has happened to me before on a previous car so I know what I’m talking about.)
30 minutes later I paid and was on my way. As I get into my car I notice that my brand new very expensive Lexus carpeted floor mat for the driver’s seat is completely destroyed and covered in grease and oil! At any other Jiffy Lube I had ever gone to they put down a protective mat for the driver’s seat floor mat and even put a plastic cover completely over driver’s seat and vacuumed all four of my floor mats while servicing my car. This location did none of that!
I think I will just go to the Lexus dealer for service from now on. Yes they are more expensive but, they take much better care and have much more respect for your car.