Goodyear Auto Service Center

I have bought tires here. I have gotten tires repaired here. The staff is prompt. The product is good.

I went in for new tires and a routine oil change. When I called about my car’s status after many hours, I was told that the machine they use to pump the oil malfunctioned and motor oil got all over my car’s engine! They said it shouldn’t be a problem since they cleaned the engine bay, but when they brought my car out, my check engine light was on. They went to clear the light, but it came back on again. I was told to bring my car in the next day and they will look into the problem. On my way home, my engine started smoking profusely. Since my check engine light was on, I stopped at a local garage to get it checked out. They looked at my engine for me and told me that Goodyear must have spilled a TON of motor oil on my engine which caused it to smoke like crazy. The mechanic also pulled up the check engine light code (Goodyear did not tell me when I asked them about the code when I picked up my car), which said that my oxygen sensor was malfunctioning. The oxygen sensor in my car is connected right to the exhaust manifold and it was clear from visual inspection that oil has gotten all over it.
I went back to Goodyear the next day, they took my car in and I waited for over an hour in their lounge. No one came out to tell me what they were doing to fix my car or if they were taking responsibility for the faulty sensor. I finally had to asked the desk clerk, who told me that they were going to replace the sensor and I should come back later. Goodyear did replace the oxygen sensor free of charge. They never apologized for the oil spill; no one talked me through what they were doing during the repair. I will not be returning in the future.

Great work and excellent customer service. With our extended training in DC, we’ve been out of town a lot and so only had July 4^th weekend to do the emissions test and state inspection on our car.
I called for an appointment, dropped the car off by 9am Saturday (July 4^th) and it was ready by noon! Thanks to Kayla, Craig and the entire team at Good Year for fitting us in. I really appreciated them getting this done for us so quickly, not to mention the fact that they worked a full day on a national holiday.

I was just there this morning for a 10am appointment to get my summer tires swapped out for my winter tires. My regular mechanic was overbooked and there is snow coming on Monday. Receptionist scheduled me in just fine and the quoted price was reasonable, so I said OK. Upon arrival, store manager stated that they will not touch the car as it has aftermarket rims and lug nuts. He did not state any restrictions about aftermarket parts as they could not guarantee the work. I asked if this was the case for all rims and he became a little snotty. I had heart surgery a while back and I can’t do the jack and tire work as not to tear at my incision/​breastplate, if this was not the case with my health, I’d certainly take care of it. Aftermarket rims are common — should not be an issue. Last time I ever set foot in that place.

I experienced three main issues with this Goodyear location while purchasing/​installing a new set of tires:
–They did not have my name or appointment in their system when I showed up. Fortunately, they still honored my appointment.
–They did not install tires correctly. Left for a business trip the following day, and once I got on the highway and my speed passed 65 mph, the car began to rattle (with my new «comfort tread» tires). Booked an appointment, and they fixed the issue.
–Two months later, I went to my Toyota dealership for routine maintenace. The dealer mechanic found that the lugnuts on the tires had been over torqued by Goodyear. So the Toyota mechanic had to saw them off of each tire and replace them with non-​security locked nuts. (If I had a flat on the side of the road, I would have been SOL).
All of these issues were entirely preventable. The lack of expertise and techincal skill at this Goodyear location is abysmal. I do not recommend.

Tire replacement, was told it would take about 1.5 hours (when I had an existing appointment). It’s almost been 2.5 hours and I’m still waiting. Ridiculous.

Very easy place to get my tires replaced. I pulled in, they took a few pieces of information and I just had to wait. While I was to wait I made sure it was OK for me to walk to nearby businesses to pick up a few items I needed. They took my phone number and told me they would call when my car was finished.
While I was out at nearby stores my phone rang less than a hour later and was told I could come and pick up my car. Walked in, paid and away I went.
Why couldn’t I give this place a five star rating. Two reasons. 1. I ordered my tires and was expecting to receive a call on a Friday to stop in and have the tires put on my car, they did not call me at all and I called the following Monday to find out my tires were there for the past few days and no one made the effort to call me. 2. When I left, I could not comprehend why the air pressure wasn’t regulated to my new tires. How hard was it to make sure that my psi was set to 32? One tire was at 38 and the other at 35. I promptly needed to visit a gas station to remedy the situation.