Mac’s Service Center

I am writing this review after a recent experience I had with this service center. My daughter recently graduated from college and is driving a 2005 Toyota Prius. It was my car since 2005 and I’ve had virtually minor issues with it. My daughter called me last week and told me the dashboard had several warning lights come on no the car was acting odd. I told her to take it to the local dealer in Richmond for an assessment. BIG MISTAKE. Their assessment was that the main battery needed to be replaced for a cost of $ 3000. I felt unconfortable since I lived 2.5 hours away and was concerned they might be trying to take advantage of my daughter. Without going into details, the service at the dealer was poor at best. We came across Mac’s online and read several positive reviews. After speaking with Mac several times I had a gut feeling he was an honest business owner. He assessed her car and informed us the main battery was still in good shape but suggested doing several preventative maintenance services on the car. We did. When she picked the car up it ran fine until she got it home. The lights came back on and Mac’s actually drove to my daughter’s apartment on a Sunday afternoon to meet us. (I just happened to be visiting.) He checked it out and stood behind his work. Because the dealer cleared the codes, there was an issue with the battery sensor. Mac gave my daughter a free loaner car and worked on her car again (free of charge) correcting the issue. He detailed the car top to bottom and restored her headlight covers back to what they looked like brand new. He also topped off her A/​C unit due to a very slow leak. All I can say is that Mac runs an honest business and Stivers to establish a long term relationship with his customers. It is refreshing to know there are still honest hardworking people in the world. Thanks Mac for helping my daughter. Let me know if you ever consider opening a service center in Virginia Beach.

I work at Randolph Macon College. I wanted to find a local garage to service my car. Unilocal had one good review and Angie’s List had 3 for Mac’s Service Center. I put my car in for service and I was very happy with every aspect of the service. I told some colleagues and students that I had some work done locally and I wanted to recommend where I went to them. 2 of the 3 said I bet it’s Mac’s. Apparently, I never got the memo that says that Mac’s is the best for car service. I fully recommend Mac’s.

After breaking down en route from DC to Atlanta we stumbled upon Mac’s. They were extremely helpful in towing the car to the station and quickly diagnosing and fixing the problem. Mac’s went above and beyond what was expected. Isn’t it funny you always find the perfect service station in a place that you don’t live? I highly highly recommend bringing your vehicle to this place.