Quest Diagnostics

I had a good experience at this location for the most part. I’d say 3.5 stars but hesitant to give it 4 stars simply due to the wait time. I used the Quest system to schedule my appointment, but didn’t «go back» to the lab room for my blood draw for at least 15 minutes.
I will say that the staff was professional and pleasant. I was immediately acknowledged by the front desk on arrival. I also appreciated that cleanliness of the lab rooms. I felt the person who took my blood was efficient (1^st vein, 1^st time). She also really took the time to discern my doctors test orders which ended up in several vials. She asked me to verify each of my vials had the correct information.
The other issue at this location was PARKING! I couldn’t tell if the issue was the lack of snow plows (several parking spots were still covered in snow making it very difficult to park in those spots). I still felt there were far too many cars for parking spots. It felt like people were making up their own rules for parking. Best advice is to go early and depending on the season, dress to walk.

I speak for my husband, as he is Unilocal-​less. He was forced to visit this unfortunate location as his life insurance company needed labs. Upon entering, nobody seemed to know what he was there for. Fortunately, someone managed to look down and see his package of specimen tubes sent from the life insurance company. He was ushered back where an imposter (I say this because this couldn’t have been a real lab tech) attempted to take his blood gloveless and without sanitizing his arm. He shouted out «HEY! Don’t you need gloves?» and proceeded to clean his own arm. «Oh. Yeah.» was the response he received. He was shaken but allowed the «tech» to proceed. When the specimen was obtained, she discarded the dirty needle in the trash can… NOT THE BIOHAZARD CONTAINER SITTING ON THE COUNTER! If you’re a house keeper and you’re looking for a job, do not work for this location or you will get stuck by needle filled trash bags. Oh boy. He was also asked to pee in an open container and walk through the lobby with it in hand. Luckily, he is sure footed, lest a waiting patient would’ve been doused with urine. Steer clear, Ashburn.

Update: the lab tech/​secretary was outright rude and sloppy on my second visit. He repeatedly called me a different patient’s name, and tried to hand me her medical forms several times (I refused, he insisted that I was her). As a former medical administrator, I was horrified at the disregard for patient privacy.
When it came to the actual lab work, he did not differentiate between the samples that I handed to him. Some needed to be refrigerated, but in fact he literally told me to «just drop everything into the sink». Keep in mind that none of them had my name labeled on them, and other patient’s unlabeled samples were scattered all over the same area.
The tech had also neglected to hand me the kit for another test that my doctor ordered, but at this point I refuse to return for a third time. The quality control there is atrocious for what you’d expect in a medical diagnostics laboratory. I haven’t heard the results yet from my doctor, but I don’t know if I should even trust them.
I am definitely going to tell my doctor about the scary situation at this lab once I see him at my next visit.

The worst place to go in the weekends! It full and crowded and they are obviously short staffed! I had an appointment on saturday at 10:30 and it took them 2 hours to just call me and ask for my Id and what im coming in for! I been to the Manassas and Herndon location on weekends and they are so quick. But Ashburn is the worse. Everyone was fasting so you can imagine the frustration of being hungry and not being taken care of on time. This is my first and last time to this place ever! Who is managing this place is obviously doing a horrible job!

Came in to get bloodwork done and am extremely impressed. Did have to wait a little bit, despite booking an appointment almost a month before, but the nurse made up for it. I don’t remember her name, but she was quick and efficient. Didn’t even feel the needle go in and she was excellent at not jostling my arm while she switched tubes. As someone who hates getting blood drawn, but has to every month for the next 5 months, this is the only place I feel comfortable getting it done.

I came here to complete my company’s wellness assessment. They took forever even though I had an appointment and the nurse practitioner was just as dry and rude as ever. My blood pressure reading looked like I should have been rushed to the emergency room but she was just as dry writing it out and giving me that pink slip! Last year I went to the one in Manassas and I will do that again next year they were much friendlier! On a high note since I was starving and apparently dying (according to the pink slip) I stopped at the little food station downstairs and had the best miso salmon ever!

Labs never got sent to my physician. Left multiple messages on voice machine regarding this issue. No one got back to me. Poor service. Poor outcome.
Now.onto a new lab to have the same labs drawn.
Very frustrating.

I never learn. But I need to constantly get labs done and so I think fine will deal with Quest… Quest has no customer service of any sort at any branch. i booked an appt, this being the DC area I was late, if you are 15 minutes late – your appt is cancelled go to the end of the line (this is not on website and LabCorp has a 30 minutes late policy) After STANDING for 30 minutes (lack of chairs) I asked where was i in the queu (because I was not even called for insurance info) –front desk witch said she didn’t know and as far as they were concerned I was a walk in and would have to wait. I said OH NO I CAN GO TO LABCORP, she said they are not open on Saturdays, and I answered yes they are. In 30 minutes I had my lab done and was drinking starbucks. Thank you labcorp. Avoid avoid avoid quest.
Labcorp in Dulles VA
21 475 Ridgetop Cir Ste 110, Dulles VA 20 166
Hours of Operation: M-​F 7:00A-4:00P CLOSED LUNCH 12:00P-1:00P
SAT 8:00A-12:00P

Seriously? This place is ridiculous. Came in at 9:55 for a 10am appointment. The person doing the draw is the same person at the desk so of course no acknowledgement. I came for a glucose tolerance test (drink sugary drink and wait an hour) and was told I can’t leave. I CANT LEAVE?! Wth does that mean?! Other labs let you pick up the drink the day before and drink it at home. What am I going to do? Go out and shoot myself with insulin?
Ok whatever. So then this lady comes in and had gone to another lab to get a drug test. That location doesn’t do drug testing. She had an appointment there at 9. So then she holds her pee and drives and gets to this lab at 10. She gets here an says– look my bladder is about to burst. CAN I PLEASE JUST GIVE A SAMPLE NOW and wait.
The staff tells her to ask everyone waiting if she can go ahead of them. THE HUMILIATED LADY HAS TO ASK THE ROOM IF SHE CAN GO BEFORE THEM BECAUSE HER BLADDER IS ABOUT TO BURST.
SERIOUSLY?! Of course some jerk says no. Bunch of idiots.

I haven’t been here for any in depth procedures, or any blood work or anything like that.
That being said i came in early on a Saturday morning and the office seemed to be busy already. The wait wasn’t too bad, maybe 15−20min (no appointment).
After that they took me back, explained everything that was needed, did their job and i was on my way.
I don’t know if an appointment would have helped or not. I have no complaints though.

Unacceptable — made appointment with Quest for blood work. Arrived on-​time for 3pm appointment. Entire office completely empty. Receptionist continues to ignore us for 5 – 10 minutes. Calls us up only to inform us that their «fax machine is out of toner» and that phone service has been disconnected since the weekend (appt was on a Tuesday).
Mind you, we gave a phone contact number and email address when making the appointment — we were never given a call notifying us that our prescription was not faxed in. No idea when the toner will show up, and given the staff’s complete lack of interest in fixing the situation, don’t expect to get any work done here in at least the next six months.
If I could give this business zero stars, I would. Never going back.