Inova Medical Group – Ashburn

I am extremely disappointed in Dr. Wisner and the staff at this office. The staff is completely inefficient, incompetent and lack empathy for their patients. I chose this office because I needed a primary care physician to prescribe a follow up x-​ray for me stemming from a visit I had at an area hospital a month earlier, a nodule was found in my lungs. I’ve never had this happen to me before and I’m extremely unfamiliar with this process. I saw Dr. Wisner, she was ok but she didn’t explain a single thing to me on the process of getting a x-​ray. She completely relied on her incompetent staff to explain everything, a big mistake on her part and a detriment on mine. I went out to the staff and all they did was hand me a piece of paper. Dr. Wisner and the nurse on duty stated that once they receive the old and new x-​ray image for comparison they will let me know the result. I went to a local radiology imaging center, had the x-​ray done and thought that was all I needed to do because they said they would send Dr. Wisner the results. Over a month later, I never received a phone call from Dr. Wisner’s office. The only thing I got was a letter from them stating that my current phone number was not viable! When I called them and told them I never received a phone call or a message they didn’t seem to care. Instead, the attitude was more them placing the blame on me for not giving them my cell phone number. I DID give them my cell phone number per my first visit??? Why wouldn’t I??? When I got passed that nonsense, I asked about my x-​ray and they said they haven’t received the actual images only the written review from the radiology center. The nurse said that Dr. Wisner can not tell me my result because she doesn’t have the images. This nurse totally put the hold up on me and pretty much blamed everyone else but themselves. She never once offered a solution to the situation to ease my nerves much less give me any hope for a diagnosis. At this point I’m terrified because I don’t know what to do? I decide to call the radiology center and ask if I could pick up the new image and I will go to the hospital and pick up the old image to expedite this process. The gentlemen at the radiology was very kind and told me he had both images and would burn it to a CD for Dr. Wisner to review. I picked up the CD and immediately took it back to INOVA Ashburn. An hour later, I get a phone call and the nurse tells me that Dr. Wisner is not a radiologist and can not tell me the result of the comparison because she is not trained in understanding x-​ray images. They commenced on telling me to get the original image from the hospital because they still didn’t have it. At that moment, I knew they were lying and never looked at the CD. I called the radiology image center and they told me that they would make an appointment for me to speak to one of their doctors so at least I would get an answer and put my mind at ease. At no time did Dr. Wisner or the staff at INOVA Ashburn ever told me that I could have my x-​ray results given to me by the doctors at the radiology center. I thought that they were just filling the prescription for an x-​ray. This small detail could have saved me a huge headache, time, and unnecessary stress.

Dr. Goel has been my doctor for 2 years now.
I think she is just excellent! She is thorough and takes her time in addressing my concerns. Her bedside manner is excellent and I never feel like my appointment is rushed. Other doctors I have been to seem to rush through my appointment to get to the next patient, but with Dr. Goel I always feel like my questions have been addressed.
The nurses there are great too.
Sarah assist the doctor and I feel very comfortable with her. She’s very kind and also very thorough in addressing my concerns. She has promptly returned my calls when I have had concerns and needed to speak with a nurse.
The front desk ladies are always very helpful when I schedule my appointments. They take there time to review my chart and make sure that my appointments are booked accordingly. They are very friendly and always greet me with a smile.
The technician who does my blood draws is very sweet. I expressed today that I was afraid of the needle and she was accurate and quick which made the experience a piece of cake thankfully.
I have referred several patients to them and they have also had very good experiences at this practice. I will continue to refer friends and family to them as I am always satisfied. Thank you Dr. Goel and staff.