The Noerr Programs

Went to Serramonte Mall today and Rich and crew were so professional, friendly and patient! Thank you so much for taking the time to take the perfect shot! Happy Easter!

Santa photo @ Menlo Mall, NJ and customer service was beyond anything ever experienced! I needed Noerr to do a system search of a Santa/​boy photo taken which was out-​of-​season @ the time but reopened for Easter. Not only does Noerr have everything technically organized but the follow up skills trailing this was exceptional. The pictures were found for print and the size and color variations were so wonderful — I was so happy to get my package and so was the family! Customer Service rep, Kathy Simons, went «above & beyond» all-​around to make the prints possible with the different sizes and I greatly appreciate! Happy New Year!

The quality of service at Quaker Bridge Mall in New Jersey was terrible. I paid 10 dollars to reserve a spot being told that it would be applied to my over all purchase and the staff did not even ask me if I had a reservation and with how hectic it is having a 9 month old child, it was not until after we left the mall and arrived home that we realized I had paid full price for mediocre photos taken by individuals who had no idea how to fully utilize the equipment nor any interest to learn how to.
For the most part, each individual working there had a different look of what appeared to be carefully practiced indifference that can only come from years of living a life of disappointment. I am unsure what their situation is and I do not wish for them to be fired, but I would like for them to be trained on how to behave professionally and interact with customers within a professional environment. Upon arrival, my wife and I had to wait 10 minutes before we were even remotely acknowledged, bear in mind that we did attempt to get their attention we did not stand around idly hoping against hope to be noticed. The part that really rubs salt into the wound about this was that it happened at a time when there were no other customers other than us there.
At the time of our arrival and during our frustratingly long wait, the only individual there not employed by the establishment besides for my wife, son and I appeared to be a friend of one of the girls working there and all she wanted to do was take some free pictures with Santa. I do not begrudge her this, that is one of the perks of having friends who work in such an industry, but I feel that it is a slap in the face to the paying customers to have to stand there and be ignored. Of the two girls working there at the time, one was deep in conversation on her phone and continued to stay on her phone utilizing a pair of headphones, even while helping customers (once they began to arrive). Meanwhile the other girl was entertaining her friend until it was finally brought to her attention that she had people (my wife, son, and I) waiting for her.
In many of the photos if you are able to see them, you will notice that not all of our body parts are in the picture. The area Santa was sitting in had more than just his chair, there were snowmen, trees, and other lovely decorations, though none of that really comes into the picture. In one image, part of my son’s hand is cut off, in quite a few of the family photos my wife and I do not have our full body in any of the pictures. I paid 50 dollars for a terrible experience, I only ended up paying for this great disservice because it is my son’s first Christmas, a holiday we don’t even religiously celebrate, we just mostly celebrate it in the spirit of Hallmark.
On top of all the other slights and added bonus the staff was able to provide us was the opportunity to almost leave with the wrong digital copy of the photos. That’s right, we almost had the opportunity to go home with some other families digital photographs. How exciting would that have been? And how could this have possibly happened, it’s all because one of the girls put the wrong cd into our envelope. That’s right, as if disdain and casual disinterest was not enough, they offered us the opportunity for some more wasted time. It was only by pure luck that we were still around. Actually, luck didn’t have so much to do with it as did us wanting to take some pictures of our own with the beautiful background that your staff seemed too incapable of capturing.
Like I said before, I do not want anyone fired I just want your employees to be trained properly and to actually care about providing families with a wonderful experience. 50 dollars is a lot of money and instead of coming home feeling excited about our purchase I wonder if I made the right decision. It’s 3:30 AM and I’m still awake pondering if I have full functionality of all of my mental faculties.
I’ve considered sending this only to you as the employer via you’re terrible netsuite website but I have decided to post this to as many public forums as possible because until the situation is rectified, other people will go to the same place and suffer the same issues. The sooner you fix this problem, the better it is for all parties involved.

Horrible experience with these people. They han easter bunny at our local mall. We went and to our suprise there was no line. There was however a huge sign that said no cell phones or cameras unless you bought the minimum package. It was $ 17 for a 5×7 abd 4 wallets. My daughter really wanted to see the bunny. As she was sitting with him I decided to take a photo. I was berated by some high school girl in front of my kid. Also as I took the photo the bunny put up his hand to intentionally ruin it. Unreal. I plan on writing to my local news to do a story on this and hopefully the mall doesn’t invite these people back. What a horrible thing, forcing families to pay to but their photos and not even take your own. What a pathetic buisness practice.

Took an Easter photo in Palo Alto. Their staff are untrained and rush the whole process through. The so called camera person probably doesn’t know much about camera except pressing a button. Took 4 exposures and none of them is good. She should at least check the photo on their LCD the camera before sending us to ‘pick’ our favorite. Overall, an extremely poor experience. Would not recommend and it’s a total rip off given the quality of the service.