L&K Auto Service

I’ve never had such a bad customer service experience in my entire life. I mean that literally.
SERVICE: I took my car in to get a second opinion on some lighting issues I had, and Yi was incredibly rude to me right off the bat. He was impatient and impertinent as I was trying to describe the problem, cutting me off repeatedly and yelling (!) at me that there was nothing he could do. Which is fine, I would’ve happily left at that point; however, he would keep asking follow-​up questions just to cut me off again and yell at me some more.
LIMITED SCOPE: Yi repeatedly insisted that he only worked with OEM/​factory parts; he would not even touch aftermarket parts. This insistence is rather crazy considering that he won’t even touch wheels and tires that aren’t factory. Have you ever gotten a pair of tires switched out and gotten a non-​factory brand? Then you’re out of luck. This quirk is a manifestation of either a «holier-​than-​thou» attitude or a serious lack of technical knowledge. Or both?
A) Holier-​than-​thou: The former is unacceptable from a customer service standpoint and because the lightbulb I had brought in for help was literally of factory specifications *and* of higher quality than the OEM bulb. Yi derided me for buying a lightbulb off Amazon (even though I literally bought it directly from Philips, an industry leader known for quality) and then told me that my bulb, known for being long-​lasting, was garbage. He also strongly suggested that I was, in fact, an idiot.
B) Inexperienced: My regular mechanic is passionate about cars and knows how they work inside and out. That’s why he’s able to help anyone with any part – aftermarket or not – regardless of year, make, or model because he simply understands how cars work. Isn’t that something you want from your mechanic? To know how a car works? Yi’s refusal to even touch aftermarket parts is worrisome to me. What is he afraid of? Why, exactly, can’t he help me? What???
MANAGEMENT: Further, I simply won’t support a business that doesn’t treat its employees well. During my brief time there, Yi treated his employees like indentured servants, brusquely giving them orders with nary a «please» or «thank you.» He snapped at his mechanics so dismissively that I was actively uncomfortable during my visit. The man doesn’t treat those toiling for him with even a shred of respect. Unacceptable.
Was it just me? No. Walking up to the front counter, I heard Yi literally yelling at a customer over the phone. Besides, having worked in both sales and customer service, I try extra hard to be an amiable customer.
Was it just that day? Also no. My whole family goes to (well, used to go to) Yi for their automotive needs and my uncle also reported receiving the same garbage treatment.
Neither I nor anyone else in my family is ever going back to Yi.

I heard about this shop from my dad (who is very hard to please) and I am continued to be amazed by this business. The owner is nice and won’t bs you, plus he has very affordable prices. It’s obvious how knowledgeable he is regarding cars and I have made him my one and only mechanic after several great experiences. Also, he’s time efficient! Won’t make you wait around all day. It’s the mechanic we’ve all been waiting for!

This place might have good mechanics, but I’ll never know. Called and asked for a quote for a brake change and they said to bring the car right over to see. Get there 10 minutes later and they said that they were now closed for lunch. Thanks for wasting my time.

Yi is the man. I’ve been coming here for oil changes ever since my bro in law told me about this place. Yi is always in a great mood and he even brought in donuts for his Saturday morning guests. Thanks Yi!

Very happy with their service! They changed the water pump on my truck and the price was good. Also took time to give me some advice on a evap problem with my other car. Will surely go back again!

I was having issues with my power window and came in one day during my lunch break around 12:15 pm. The owner said everyone was on break and I had to come back after 1 pm. The next day I came back after 1 pm and had my window checked and fixed within 15 – 20 min. The owner was really cool and gave a very reasonable price. He tried to make sure I wasn’t waiting long and was super friendly. If I ever have car issues again (probably will) I will definitely come back to this place!

Sitting in the waiting area, I can find nothing better to do with my time then write this review for this place. This dude (I’m assuming he’s the owner) is kind, transparent and accommodating. He seems friendly and willing to go above and beyond. I can’t speak for the work yet, but his customer service skills are on point. It’s really hard to gain trust for someone in the auto repair industry, but I will definitely be coming back just based on this! Oh, btw, his prices are affordable! Brownie points!!!

I have been here several times in the last three years and I’m never disappointed by the service. They’re trustworthy and always do their best. I drive a manual and once my stick was getting stuck. I was afraid it would have to be replaced. I took it in and they checked it for me. The conclusion: it only had to be cleaned! So they cleaned it for me and charged only $ 20. Every time I come the owner acknowledges an greets me even if he’s busy he’ll say he’ll be right with me and doesn’t make me wait long. They’re honest, friendly, knowledgeable, and helpful. Just as a tip, try to come in the morning and on weekdays because people love them so they get pretty busy.

I love this place! So I needed some work done on my s10 and needed to stop by somewhere local and decided to check this place out because of the other positive reviews. It did not disappoint! The guy, I believe he is the owner, Yi was super helpful and greeted me right away even while helping other customers and answering the phone. He had some amazing multitasking skills. He was also super nice. He identified a problem I had right away. When I had taken my truck to other repair shops like Sear’s, they had no idea what it was. I can tell he is very experienced. Even though I didn’t call ahead to schedule an appointment he was still able to help me out which I greatly appreciated. A few days later another problem came up with my truck, but this time I called him ahead of time and he had me bring it in right away. Once again he quickly identified the problem and literally fixed it in under a minute with just a screwdriver and a can of wd40 and didn’t even charge me this time! That really blew me away. You really don’t find this level of service many places these days. I highly recommend trying this place out in case you’re in need of a new mechanic. I know I’ll be going here for many years. Thanks Yi, you rock!

Good bunch of dudes here. Got in and out with a primo oil change in under half an hour… on a Saturday before noon :)
The owner is cool. Very friendly and jovial. Well, he wasn’t too busy this morning so I might’ve caught him at a good time. This place can service all your mechanical needs. No body work, nothing cosmetic.
Kinda like a heart surgeon, these guys keep your motor healthy and humming along.

This place is amazing! The owner is amazing! He helped me check my tires during an oil change. Inspected my car for me and did an amazing job.

I visited L&K for a routine oil change. In addition to the oil change, the crew also checked all fluids, belts, and hoses – all within 40 minutes, for $ 30.60. Mr. Yi was extremely accommodating of my schedule and friendly. I would definitely take my vehicle back to L&K.

I’ve brought my daughter’s car here for an overall check up and repairs after our recent purchase and I am more than pleased with their work and timely service. This was my daughter’s first car and since it was used, we wanted to make sure it would be safe and reliable). Yi had our car looked at and let us know what we needed replaced (rotors and replacing the springs to stock ones since there were lowering springs in it that was causing the tires to scrape). When we came to pick the car up after the repairs, he pulled the car up and showed us what was done. And not only did he give us a really great deal, but he treated us and our daughter like family. This is our new go-​to place for all auto repairs!!! Thank you Yi!!!

I have seen the long list of 5-​star reviews and just had to try out this shop — I’m glad I did. I developed an oil leak that needed attention and was hoping it was not a major issue so I made an an appointment for an oil change and an inspection. They put my vehicle on the lift and invited me to take a look for myself. The source of the leak was at the oil cooler and assured me that a new cooler was not necessary — just a couple of o-​rings and about an hours labor. What a relief to get an honest evaluation of the problem and the best solution for my vehicle, not the most expensive one. Thank you! Thank you!
And while you’re there take a look at the beautiful collection of orchids.

I’ve read most of the reviews here on Unilocal,and I’ve finally decided to try this place out last Monday, president’s day.
I got a coolant/​radiator flush done, and I was happy with the service and price. The price was slightly a little more than what Pep boys would charge, but only several dollars more.
I had a chance to chat with the owner, and he seems to be a very honest hardworking mechanic. He gave me a rundown of what he did and why, which was very cool. Then, we talked about his history a little, and I got a better sense of his strong work ethic and high standards in regards to his business. Other places just want the money.
I highly recommend this place!

the Law’s Verdict: Speedy and trustworthy car service.
Workmanship: Completely satisfied! I received immediate service when I drove in on a Saturday morning, and the oil change only took twenty minutes. This is a full service shop, so they can handle any request you have. I’m probably the worst customer for auto shops since I don’t know anything about my car but worry a lot about my car. I left extremely satisfied and with peace of mind.
Cost: Very reasonable!
Service: Quick, friendly, and trustworthy. I am not a car guy, but I felt comfortable here talking about what I needed for my car. I was never talked down to and actually learned a lot about my car. No pressure on up selling either. Mr. Yi is a great guy and I look forward to my next service here.
Would I come back: This is my new top choice to get my car serviced at.
Bonus tip: Driveway into the lot is very ordinary looking. If you see the sign, just pull into the driveway and you’ll be there.

I just got back from L&K to get my periodic 45k miles service and here’s my 2 cents.
I phoned ahead to make an appointment and brought my car at the scheduled time. I was told that the car would be finished in a couple or more hours. I thought it was not an issue since Starbucks is just right around the corner. However, the rain was pouring hard and I had only planned to walk. The owner, Mr. Yi somehow sensed that I would be soaking wet if I did that so he volunteered to drive me to Starbucks. I thought that was a nice gesture. After 2.5 hours, I got a call from Mr. Yi and told me that he’s on his way to pick me up. We had a small talk inside his minivan and I thought that he is a hardworking and caring individual.
It is such a rarity nowadays to find business owners like Mr. Yi that truly value his customers and their business. These are kinds of local businesses that should be supported by the community. I would highly recommend his shop to my family and friends for their car servicing needs!

Oh man, Mr Yi once again preserved my life line.
A week ago, post Vegas trip, I smelled «gas scented emissions» from my car. It was subtle but I smelled it. Husband did not think of it as a big deal. I continued to drive and monitor through the week. The scent got stronger to the point where on Friday night the scent seeped into my house from the garage. Wtf?! I called up Mr Yi and asked to go in Saturday due to the recent change.
I got there before they opened and noticed the left side had tiny little drips (in the form of a line). Jotted it on my notepad so I could update him.
When he finally opened shop, he took my car right in and said he would have a thorough check. Three hours later, he rings me to say my «fuel pump damper» was leaking raw gas: O (ya, I could have blown up). He sent a guy to South Bay Toyota to get the part to ensure it was fixed ASAP (thank goodness). Ready for pick up.
After I paid, he educated me on where the problem was and showed me the defective part. He also informed me of the proper level my radiator fluid should be and common misconceptions regarding the fill line (my previous question). He is wonderful. Thank goodness I have a local Car guy to go to!
Thanks again Mr Yi for making sure I am safe on the road and not a ticking «gas bomb!»

First of all, I’d like to thank my fellow Unilocalers for helping me find 1 of the best autoservice around my area.
And so after reading good-​good reviews & inquiring/​making an appointment to the shop, I brought my car here the next day to get my engine checked (I prefer bringing your car early-​if you can-​as it gets busy later on). After leaving my car for about 2hours, they told me its problems & asked me if I can leave it there the same day to get the priorities fixed. Mr. Yi went straight to the point! (Took half a day to get their job done; got my car’s axles replaced & other stuff…)
I’ve been going to other autoservice shops for 3years since I got my car (they’re good too); but what stands out about this shop compare to others is their CUSTOMER SERVICE. Mr. Yi warmly welcomes All his customers. He explains what you need without any hesitations.
So if you’re around the area or even miles away… trust us fellow Unilocalers with our words. Inquire now/​visit about your car/​engine dilemmaa

It’s very rare to see an auto mechanic shop with so many positive reviews. You see more negatives than positives. This place proved me wrong. This shop is efficient, reliable, and very reasonably priced. Best of all, they never try to sell you on bunch of unneeded repairs.
I came here on a Saturday morning around 8 a.m. to get an oil change for my wife’s Camry. I told Yi I was in a hurry and needed to be out no later than 9 a.m. Even though there were 4 other customers waiting he found a way to get me out by 8:45 a.m. I think he analyzes each customer’s problem/​needs and figures out the most efficient way to get people in and out. I was happy with my first visit so I came the following week to get oil change done on my S2000. I came around and 8 and was out before 9 again.
Just this week my wife needed an oil change on her Camry again so I told her to go here. Even though she went by herself they didn’t try to upsell or do anything shady. Best of all, she only had to wait half hour to get an oil change. So my wife is also happy with this place and said she liked the price too. Another mechanic by her work was charging her over $ 40 for an oil change. This place only charges about $ 27 and they also check your tire pressure and fill all vital fluids. I had to pay little more for oil change on my S2000 because it’s lowered. It takes more time because they can’t put lowered cars on a regular hydraulic lift.
My only complaint is there isn’t a good waiting area. They just have few chairs outside and no shade. If you’re here for just a quick oil change it shouldn’t be a problem.
I’m definitely coming back here for all future car repair/​maintenance needs.