A-1 Benz-Bmw Auto House

Had a little mishap with our car in the area… managed to have our car towed here & after ordering the part from Scion, we had the part replaced very quickly the next morning. Wonderful guys working here, very friendly & fair pricing.

First of all, I have no idea how this place gets so many customers. For those who live in the area, you guys might be familiar with their Mercedes Benz/​BMW sign thats standing on the corner of their lot. That sign wasn’t even theirs to begin with. The guy who owns the shop was just too cheap to get a new one til recently.
Anyway, so the reason I gave this place a 1 star (woulda given them a 0 if that’s possible) was from my experience bringing in my MB in. It didn’t pass smog and so I thought I’d bring it in to this local place with a MB/​BMW sign on their store lot. The guy who seems to manage the business has a GREAT mask on. You come in, he seems very friendly and helpful and comfortable. So I told him my problem, he says he’ll be able to fix it. I come back after a day or two to get the car back to only see that my front right trim is missing. NOTE: THIS PLACE LEAVES YOUR CAR OUTDOORS AND OPEN TO THE PUBLIC IF YOU NEED IT TO STAY OVERNIGHT. What kind of place does that?! That’s why if you pass by the place over hours you’ll see all the cars just open for people to come and play with. Now it’d a little different if a shop was located further into a small street, but this shop is located out in the corner of two major intersections with one street being the 91 freeway entrance/​exit. So back to my case, I confronted him about it and he completely neglects it, saying it was like that since I brought it in. Ridiculous, I know. AND THEN, I leave only finding out that the thing he fixed didn’t even fix my smog problem.
THIS PLACE IS A SCAM.

A few years back my dad took the old Mercedes he inherited when my grandmother died to the Benz-​BMW Auto House for a tune-​up.
It came back with a giant dent on the passenger side.
When confronted about the damage they caused, their answer was that their man parked it on another part of their lot that actually belongs to someone else and therefore it is that third party’s problem.
We’ve resolved to never do business with these people again.