Williams-Sonoma

I went to this store today looking for a pasta maker. The sales associate said that they didn’t have any on the shelf, but they had them in the back. She asked if I would like to see one and I said yes. In the meantime, another customer stopped her to ask a question. She proceeded to help that person select a few items and then rung them up while I stood there waiting. She looked over at me and told me she would bring the pasta maker out after she was done with them. I walked out of the store.

Went in looking for a specific holiday food item I’ve purchased at other WS stores in the past. I read the reviews on customer service before going, but figured it couldn’t be that bad. It was. Despite there being at least three employees in the store and only one other customer, I was not greeted or asked if I needed help. I didn’t expect it, but this location is tiny and was practically empty at the time. Anyway, I looked for the item on my own and couldn’t find it. I was clearly looking for something, but no one offered to help. I eventually approached an employee who was looking something up on the store computer. I waited for her to finish and asked her for help. She answered me with her back turned to me. Very rude. She tried to find it, but couldn’t. She went to ask another employee while I waited. I overheard him say that he didn’t think they had it in stock. She came back to me and I expected her to relay the information. She started typing away on the computer again and I’m thinking she’s trying to find it for me. Nope. I stood next to her for five minutes. She finally asked another employee to come over to help her find an item. I think ‘this is it’, but nope. She starts looking up an appliance. It was like she just decided to stop helping me, but didn’t share that with anyone but herself. It was super awkward. I called corporate to complain. Considering how many people have had similar experiences here, they really need to do something.

Would I recommend this location? Absolutely not! I ordered a spiralizer online and to my shock received two of the exact same product at my door step yesterday!!! (Transaction went through twice for some reason) I called their 1 – 800 number and was told returning takes much longer if done through mail ;the associate recommended I go into my local store to do the return. I walk in and explain the situation to the associate (I provided receipt, original boxing, and the thing hadn’t even been touched).For some odd reason the associate still felt the return was fishy, she called her manager over who proceeded to try and play me over $ 50.She originally stated all they could do was ship it to headquarters and once there, WS would process a return. I explained to her the phone convo had with 1 – 800 and that’s when she said ok well let me see what I can do, after a ten second fiddling with the computer she said she could offer me Merchandise Credit I looked at her like she was bonkers. Thats when she retracted her statement and said she would process the return and I would get the credit in a few days. I’m disgusted by this locations lack of moral/​ethics when conducting business. I’ll be sure to keep my receipt and check my account in 2 – 3 business days for the funds.

The staff is one of the rudest staffs I have ever encountered. Usually I ignore it, but this time I had to write a review. I purchased a $ 150+ Boos cutting board about a year ago and after using probably three times, the board totally split. I spoke to the manager about a refund and she simply told me I should have been putting a special cream on it. I had no idea a cutting board needed special instructions especially when it was hardly used. Considering how much I paid for it and how much I have spent over the years in that store you would hope the manager of the store might be more accommodating or helpful. I was so frustrated I just walked out and will never return to that store ever again. I will certainly be contacting corporate.

Only giving them two stars because of the products they offer. Customer service was terrible. We walked in ready to purchase a food processor and knives. Despite four employees standing at the cash wrap, no one acknowledged our presence. We asked to see the larger processor (was not on shelf) in two different colors to compare and they said they had both in back. We waited five minutes and went back to ask if they were coming out soon and the guy said «oh you wanted to see them?» It took them another 10 minutes to bring them out. The other guy just dropped them in front of us and when we were struggling to open them, the first guy just stood there and looked at us. I was going to register there for my upcoming wedding, but they are officially off the list!

We walked into the store for our wedding registry visit and despite two employees standing right in front of the door — did not receive a greeting or even an acknowledgement. We walked into the store and noticed that a couple of minutes later, the ladies (the employees) greeted and started assisting an older couple. Despite being in the store and wandering around no one approached us, made eye contact with us, let alone offered to help us. Our registry is quite substantial in value and we were planning to add more items but this whole experience has put quite a bad taste to what should be a fun experience. I am still puzzled by the lack of attention to us – is it because we are younger (subjective — we are in our mid-​30s)? is it because we are racial/​ethnic minorities?

I usually feel inadequate after seeing all of the gadgets that I will never master. We love seeing the latest items and samples. The employees are nice and don’t frown at you when they «know» you only came in for that free pretzel or bite of dip.

I sprinted to my local Williams-​Sonoma with 5 minutes till closing. I was in desperate need of Chemex filters and knew I would regret it in the morning if I walked home empty-​handed. Williams-​Sonoma was selling them cheaper than Amazon ($ 9.50 v. $ ¹¹⁄₁₀₀ count) — that NEVER happens!
I told the store clerk about my Chemex dilemma and frantically looked for filters in the coffee section. NO FILTERS? She asked her coworker in the stock room to check the back and a couple minutes later, my new BFF brings out these glorious filters. All is good in the world and I can enjoy an amazing cup of coffee thanks to the lovely folks at Williams-​Sonoma and their willingness to help me at closing.

I wouldn’t recommend them for wedding presents or registry. We received a $ 250 panini maker from a relative. We didn’t need it, so we took it back to Clarendon. Since it was ordered online, the store couldn’t do the refund on the spot, but they promised to take care of it. We were really nervous about leaving it, so we left very specific instructions and went over it several times. They promised to send us a store credit. Instead, they made a big mistake and refunded the money to the credit card of our friend. It was very embarrassing for our friends to find out we returned their gift. AND our friends got their money back instead of us. It’s not like i’m going to ask them for the money. Thanks Williams Sonoma – you cost us $ 250. I had already sent a thank you note about how much we loved it (which is the etiquette even if you return something). Their mistake made us look awful. I wouldn’t risk using them for a wedding registry if they can’t handle online orders at a store.

Williams-​Sonoma is one of my favorite stores. I love the décor and aromas, and I am always finding products that I didn’t know I need but now had to have. The staff here is quite knowledgeable about cooking and baking, and offers great tips and advice. The stores offer complimentary Sunday technique classes, and you get a 10% discount for attending a class.

I bought two boxes of stemware. The clerk said he would ship them to my home so I wouldn’t have to carry them. Nice offer. Yesterday I received the package of two boxes but one box was the wrong type. I took both boxes back to the store to correct things. The clerk refunded the amount then rang up the two correct boxes at a higher price. I asked why and she said they must have been on special when I purchased them the first time. Really?! She rang them up for the price I paid the first time. Then I asked for parking validation. I was told I could go next door to Pottery Barn. Seriously?! It was $ 6 to park. Then she said she hoped I come back. Nope!

I came here looking for kitchen towels to give as a housewarming present for a friend. I was able to find some pretty quickly on sale for $ 9.99 — what a steal! When I needed assistance someone was able to help me and she made suggestions for other things I could buy to complement the towels.
The only issue with this place is parking. I came on a weekend and it took me a little bit to find street parking. I heard there was a garage pretty close-​by but I wasn’t exactly sure where it was.
In addition, it seemed like they give out samples of food occasionally. They seemed to have run out by the time I got to them but I still thought that it was pretty cool!

I will give this place four stars because the guy working here this past Sunday (I think his name was Ryan) was super nice. He went around to most, if not all, the customers and asked if they were finding what they wanted or if he could help.
I had spent a little bit of time there so he had circled around and asked if I was still ok. I thought that was very nice.
On top of that, another customer was looking for something very specific and slightly less common, and the sales guy was able to locate the item for him.
In terms of what they offer, the bins looked a little sparse but they had some cool stuff and were reasonably priced compared to the local competition and even online. Go figure.

I was left a little underwhelmed.
I walked in ready to buy something, anything, as a holiday gift for a kitchen-​inclined person but nothing caught my eye that they wouldn’t already have. No staff approached me to ask if I needed help. They have way too much actual holiday themed stuff (as in useful for 2 weeks per year). Most of the stuff like coffee machines could be bought on Amazon or at Bed, Bath… for cheaper. I’m not sure how they are differentiating themselves from Crate & Barrel across the street, other than with kitsch. Fine for standard kitchen wares, but nothing particularly innovative or interesting. Their knife selection was impressive, though.

I just want to say that the staff at this Williams-​Sonoma location is great. They are all very helpful and friendly. And also very knowledgeable. They do ask once if you need any help finding anything and then they won’t keep bugging you after that. I want to share my recent experience at this location. I was going to purchase a digital thermometer and when I brought the item to the counter the sales associate who was going to ring me up said that she does not recommend this particular brand of digital thermometer because they have had many returns on this item. She was being very honest and very helpful. She instead recommended a different item that was actually less expensive. You don’t see that all the time.
Also I like this location because it’s walking distance from my home.

I’ve always been a Williams-​Sonoma fan. How can you not love shiny copper pans, new utensils you never knew you needed, and all with a big price tag?
Because I’m young and poor (in all the best ways), I can’t always afford to spend a lot of money all beautiful kitchen items. But when I can, I go to WS. I bought my Nespresso machine there and it’s perfect. All my loved ones know a gift from WS is the way into my heart.
The one downside to Williams-​Sonoma is that the staff can be uppity — but not at this store. I recently ordered something online, it got canceled, and I’ve been trying to get it through stores at the price I paid online. It’s a complicated process, and I’ve called a few stores who seemed helpful but didn’t go the extra mile to help out what will be a lifetime shopper. The people in this store were friendly, understanding of the problem, and went out of their way to help. They were busy, yet I felt like most customers were being properly attended to. They were also in the middle of one of their classes — worth the free demonstration if you have an hour or two!
As much as I love sales, Williams-​Sonoma sales are rarely worth it. If there is a piece missing from a set, they’ll knock it by 10%. If a 2 towel set is missing one, it’s only 50%, they don’t take any off for the fact that you’re buying damaged goods. But that’s my one issue with the company. Otherwise, I love them.

I like this store of Williams-​Sonoma as much as I like their other stores in the DMV area. I feel this to be a bit smaller than the Tysons store but I am able to find most of the things I am looking for here, so that works for me.
They are second to none when it comes to their customer service and the stuff they sell.

After an unpleasant experience at the Friendship Heights location, I attempted to purchase my gift at the W-​S in Clarendon. This location has a smaller selection and did not appear to have the item I was looking for. After some brief assistance from a saleswoman, I decided to continue looking on my own. None of the products I was considering had price tags so I needed to ask the price. I was told that the particular brand does not print prices on its products. So, why not include a little label on the shelf listing the price as most normal stores do? After failing to get anyone’s attention other than the «espresso lady» (who told me she could not help me but asked whether I wanted an espresso — does it look like I want an espresso?!), I exited the store, crossed the street to Crate & Barrel, found what I was looking for and had a much more pleasant experience. At least next time I know to skip W-​S and head for C&B in the first instance!

Wandered in here tonight looking for a cocktail muddler. They had one — a brazilwood or olive wood one — but it was $ 22. Sigh. I know it’s not exorbitant, but it’s more than I wanted to pay for a stick to smash things with.
I love this store, though. There’s always an assortment of random fun kitchen gadgets that I don’t really need, but would be neat to have. The service is pretty good, and there’s a parking garage right under the store.