Vandergriff Honda

So I am in the market for a new car. I called them Friday and asked to schedule a test drive for the following day. After scheduling a test drive, I get three different calls, and two separate voice mails, asking if I had any questions about the car. I called less than two hours before. I already scheduled a test drive, and they are already bombarding me. This morning I went online to look at the car again, they raised the price $ 700! They probably thought I wouldn’t notice. Absolutely ridiculous, I haven’t even walked in the dealership yet and they are already trying to take advantage of me. Most people don’t like car dealerships but, these people are on another level. I had 3 different scheduled test drives with different dealers but, this dealer was just too much for me to even waste my time.

Bought a used vehicle back in December and after a month the front struts started going out. The salesman and manger insured us that the vehicle was completely checked out. The salesman sold us an (expensive) extended warranty as well selling us a load of elephant dung. My wife told the salesman that she didn’t want to have to put money into the vehicle 90 days after we bought it and the salesman assured us repeatedly that everything was covered and we had nothing to worry about. I needed to use the warranty this last week and the pamphlet that the salesperson included was the wrong one so my repair shop was calling the wrong company and that company was telling them to fax them paperwork and such. Anyway, I found out today that there was another pamphlet mixed in the packet and that was the correct one and it didn’t cover struts like the first one. I ended up eating $ 350 in rental fees, which was suppose to be covered and the cost of the struts and labor. If they try to sell you a vanishing deductible and tell you you can use it any where? That’s pure B.S. It is only good at Vandergriff. Trust them if you will but I will NEVER purchase another vehicle at Vandergriff again.

Very pushy. Did not enjoy my experience of going to this dealership. I went twice and did not know why. Dealt with several people on staff and my impression was that they were unprofessional.

If I could give 0 stars I would. I have now had two horrific experiences here. The first was the stereotypical car sales interaction of «I’m trying to work with you but you need to meet me halfway!» HA! His halfway was 100% retail price on the new car and 50% retail on my trade in. After 1.5 hours of discussion I wanted my keys back so I could leave. It took them THIRTY MINUTES to get me my keys back. I almost called the police.
Now the second event was to get a quote to buyout the lease on my 2013 Accord. After 10 minutes of making the salesman understand I wanted to BUY the car, not trade it in, and another 10 minutes of filling out the credit form, I spent 15 minutes waiting for and interacting with the «finance» person only to find out they wanted to ADD another $ 1200 to my lease buyout for «paperwork» and could offer me 3.9% financing. I had an existing offer to buy my lease from my bank at 2.5% and NO FEES. Complete waste of my time.

Went to look for a car due to the 0.9% financing deal. Found the car I wanted and the Financing Dept tried to pull a quick one on me with a 10% finance rate. I asked if they ran my credit (I have near perfect credit score) and of course they didn’t do that. Buyer Beware!
Service Department however is stellar.

The whole experience here felt very «stereotypical car sales» like. That is to say, it wasn’t enjoyable, our sales and (mostly) financial personnel seemed disingenuous and after the car purchase and me driving off the lot, they (anyone my husband and I tried to contact re our loan, plates, registration, etc) were unreachable unless they needed something from us. Everyone we spoke with mentioned a survey they wanted us to take where «anything less than a 10 is a failure.» I haven’t received any survey yet so I give Vandergriff Honda* an overall 1 on doing something as simple as sending out a survey let alone giving any sort of good customer service.
I reviewed them on Facebook as well and a General Manager (Yuni) asked me to contact them via phone for the «opportunity to address any concerns.»
This was my response back: Thanks, Yuni, for reaching out to me. However, you just demonstrated my exact frustration with Vandergriff — you reached out on your Facebook page when someone else (Salem, another General Manager) already reached out to me via phone because of this post. You and your «team» don’t seem to communicate very well either internally or with clients. I’ll mention to you what I did to him: my interaction with several people at Vandergriff Honda (on the sales and financial side) resulted in either my husband, or myself, being frustrated due to lack of communication to us or because we were given a run-​around. This was the first and will be the last time we buy a car from this dealership. I will not be calling you as I’m not sure what else you can do for us as all Salem seemed to be able to do is apologize for the sub-​par treatment. I’ve voiced my criticism and if you’d honestly like to hear specifics in detail so you and your staff can be better at customer service, email or call me. Several people at your dealership should have my phone number there. Thank you and have a nice day.
*I want to add that I honestly have NOT had the same lack of communication issues with the service department at this Honda location. My interactions with the service department have always been prompt, forthcoming, and detailed.

Vandergriff has CONTINUED to send me materials in the mail that are purposefully deceiving, despite the fact that I have called and left messages TWICE telling them to remove me from their mailing list.
Just yesterday, I received another piece of mail from Vandergriff. This one is purposefully made to look like a check written out to me (to be fair, it is marked «not a check» in small print). Again, it claims interest in buying a vehicle which I do not own.
This is a company which uses purposefully misleading advertising, and will not heed my request to remove me from their mail lists. I cannot imagine buying a vehicle there.

I walked in and ended up having to wait for ages just to (not be allowed to) see the new Civic. I had to talk to a string of 5 salespeople before someone could «help» me because this place is ridiculous.
I came to look at the 2016 Civic but was asked to fill out an entire page of information (after waiting for over 15 mins) before I could even LOOK at the interior. When I asked why that was necessary, they gave me some BS about a test driveblahblah. I didn’t ask to test drive and just wanted to see the new model in person. Jesus did they make it difficult. I refused to fill it out because I shouldn’t have to hand out ALL my personal information just to see a car! They offered to show me a locked one after that and said «You can look through the window». Haha what a joke.
I left and went into the parking lot on my own. Found a new 2016 Civic unlocked (bet they didn’t like that) and ended up being able to sit inside! Sweet car!!! But MOST ANNOYING DEALERSHIP EVER!!! And dealerships are annoying to begin with… Ugh

DO NOT DO BUSINESS HERE! 1 star is WAY too many! SCAM SCAM SCAM! Every employee is a liar here and they do not care about their customers at all!
My husband and I visited the the Vandergriff Honda dealership this morning after making an appointment several days ago to meet with a sales associate. I am currently in a lease and I am near the end of it. I received a letter from the «general manger» stating that due to my wonderful credit and payment history, I am eligible for a new lease early on a newer model of my car. I spoke with Ruben, a sales «manager» on the phone Friday prior to making the appointment. I wanted to know if this offer was legitimate and accurate and also if it was worth the 70 mile (one way) drive. I informed him of the only small issue with my car, being mileage overage, and advised me that there is no penalty for the overage if I sign a new lease. He also stated that the quote on the letter was very accurate and that is what my new monthly payment would be. We drove from the Gainesville area to Arlington to meet with Devon, a car salesman. Once we arrive and give him our information and budget, he proceeds to pass us on to another salesman, stating that he had other customers to attend to, as if we were less important to him. From then, Sergio, another car salesman, proceeds to assist us. He was absolutely clueless as to what we were there for and I had to reiterate what we wanted due to the lack of knowledge. He leaves the desk for awhile and returns with a payment quote after getting my car appraised. That quote was nearly triple what I was told it would be by Ruben the manager. My current payment on my lease is under $ 200 a month. My new budget was $ 250, and he told me it would cost $ 450 due to my mileage overage. Excuse me? What happened to the statement the manager made about the miles not penalizing me when I sign again? We both questioned this amount and he insisted that it was correct and fair. We proceeded to walk out of the office, staying we will take our business elsewhere because there is no way that is possible and we are not going to be lied to. We asked for our car to be pulled back around so we can leave. We waited outside in the rain for 5 minutes before Brian Walker, another sales «manager» meets us outside and tried to justify their wrongdoing and talked down to us as if we were unintelligent. We told him to please not try to help us any further and that we were leaving, yet he persisted on continuing on about it. We had to actually tell him to go back inside before he would leave us alone. Another salesman (no name) came outside while we were waiting for the car asking if we needed help and we told him what had happened, maybe as if he would care, he he really did not try to help or apologize for anything at all. No one here cares about their customers!
We absolutely will not do business here and will tell everyone to not go here either. I honestly do not know how this place is still in business or can even be classified as a business. I called the other Honda dealership in Fort Worth that I will continue to keep my money at and immediately had someone helping me and was eager to take my business. I explained what had happened at Vandergriff and the saleswoman knew which dealership I was talking about before I told her the name. Please shut this place down before you embarrass yourself anymore. If I could give you zero stars on the review then I would. I will also report a complaint with the Better Business Bureau and also blast this on Unilocal and any other review site I can find. This place is absolutely a disgrace and a major SCAM. From reading prior reviews, it seems that I am not the only unhappy person out there and that this is a regular occurrence. The «general manager» comments on all reviews with a generic post, apologizing about the «rare occurrence» and how they value their customers. Ha. This is all just one big joke. I’ve never had a worst experience in my life and we will make sure no one else has the same. this place needs new management that knows what they are doing. My husband and I both have 18 years of management experience and he has 350 employees under him and makes sure everything runs smoothly and properly. The management here is a down right joke and they need to learn a LOT. Go back to school or find a different job. Don’t treat people like they are worthless.
DO NOT GO HERE. EVER.

Reading these reviews im starting to see Im not alone in this.
I do have to give thanks to Dungy his customer service was great as my sales rep. However I will NOT be purchasing the car at this Honda dealership for the following reasons. I found their «sales manager» Roger, VERY Rude and highly obnoxious. To tell a customer «I can bet they are not going to give you that price over there» or that sometimes you guys do pity sales and take the fall sometimes in deals where you lose money but today wasnt that day. How can you tell me what other dealerships told me. The fact alone of how his customer service was, he should be kicked off that high horse of his. I have been treated wrong before bc people think I am the typical girl coming to buy a car and they think I do not know whats going on or how to negotiate, but you do not treat your customer’s like that. Another Honda dealership fail!!! I wouldn’t even buy the car for them if they called and take me up on my offer. It was a horrible sales experience sitting with Roger playing this well if you go back to the Honda in irving and they give it to you for 25k will you come back to us and ill do it for 24k. It’s this battle to see who will buckle and give in to the other. PATETHIC! And he kept telling me «I use to work there» I know people there, they are not going to do that deal. Needless to say after that I was done, asked for my keys back and got up and left. Your losing customers Honda, and according to him with his attitude he doesnt care!
My best option is to go travel the 5 hours to my hometown to purchase my Honda, maybe being a loyal customer to them will provide me better customer service. Goodluck future Honda Customers!

We bought a Honda a few years ago at this location and it was the worst car buying experience. At that time, we didn’t realized it but they’ve used every tactics of sales to get us into a car. We were there for over 8 hours going back and forth on the price while the salesman kept running around talking to his superiors. The worst of all was their finance manager Yuni Chon. After the long battle with the sales price, Yuni tried to sale us more useless packages in which we bought because we felt for their tactics. We tried to reverse the sale of the extra packages in less than 24 hours and they would not offer a refund. These people work on commission and would say anything to make a sale. Stay away from this facility and especially away from Yuni Chon if he still works there.

I hate that I even had to give this dealership one star. This would have been my second Accord to purchase from Vandergriff but due to their misleading Internet ads and price quotes I will never do business with this company again. Save your time and shop elsewhere, they are dishonest and misleading. Only shop for a vehicle here if you wanted to be treated like you are not capable of understanding a «typical car dealership».

The service is kind of ok! Sometimes you will be treat as a customer, but you will be ignored and forgotten easily. The service is slow than expecting. Long wait.

I recently purchased a pre-​owned Honda Fit from Vandergriff Honda. My wife and I were greeted promptly by a saleswoman named Anna Lane. She was very helpful and immediately brought the car around, let me take a test drive, and furnished the Carfax history report.
We worked out a price that we could all agree on and I drove off the lot with my new car a few hours after arriving at the dealership. Overall it was an enjoyable experience, and I would return if I decide to buy another Honda in the future.
If you are looking to buy a pre-​owned Honda, I would highly recommend stopping by Vandergriff Honda and speaking to Anna Lane. She is very helpful, knowledgeable, and will work to get you a good deal.

Avoid this place. Horrible customer service. They forgot to place the tire caps back on my tire. I’ve called them more than 6 times to replace it and mail it to my house. They say they have but it’s almost close to two months now and I’m now sitting on hold trying to get them to ship it again… this place is horrible once it comes to needing help for something that they can’t charge you for.

I would like to start by wondering if one Yuni Chon will apologize for such terrible service since he seems to spend all day apologizing for being a part of the worst dealership I have ever walked into.
I have only had a few encounters at this dealership. One with the service department and the other with pre-​owned Sales.
1. Service department: all we needed was a key. We knew it would be over priced and irritating however we had just purchased a 2005 Honda Civic from a private dealer and the car only had one key. Which of course is a recipe for disaster. So the only place to get a key with the chip is the dealership. That small job took 4 hours (you can’t make this up).
2. Pre owned vehicle sales experience: so my husband and I went to go see what pre owned SUVs the Honda dealership had. We were greeted by a salesperson named Francisco. The thing about Francisco is, he’s the worst. He acted like it was a real inconvenience to have to talk to us at all. We gave him our price (around $ 10,000 with some flexibility) and he walked us to the preowned department during which time he explained that he doesn’t usually deal with such low budgets. Rude. Francisco then asked us to sit down at a table and wait for him for about 5 min. We waited more like 20 min until Fransisco came back to tell us there were two cars on the lot to show us. Both cars were CRVs, a 2007 and a 2008. Francisco let us know that both were marked $ 4,000 over our budget. Service plans? No. Certified preowned? No.
We decided he was full of crap and left. We got back home and started searching for cars at other dealerships. We found several used CRVs for exactly around our budget. Hmmm. So I thought lets look at the Vandergriff Honda dealership website just for comparison since we saw what was on their lot. what do we find? The 2 CRVs (a 2007 and a 2008) priced $ 4,000 lower at exactly our budget, $ 10,000.
Blinded by anger I called back and asked about the CRVs and the price. The sales person who answered was a really friendly and helpful man named Nigel. The thing about Nigel is, he’s the best. If u do have to go to Vandergriff due to some misfortune, ask for Nigel. If he’s not there. leave immediately.
We agreed to come back if we could work with Nigel. Back again. Nigel takes us to see the 2007 CRV and there is a considerable amount of damage to the interior. We ask if Honda would repair the car before we agree to purchasing it. The helpful Nigel goes to ask his boss who informs us that only if we make a deal will they work on the interior… Nope.
We also got our 2005 Honda civic appraised while we were there. They offered is a generous $ 1,000 for a car with 100,000 miles on it. Then he tells us that this is the best trade in value we’ll get for our car. Double Rude. At this point we are dealing with Nigel’s boss who is trying everything he can to get us to buy the car on the spot. We tell them we’ll get back to them.
At his point we decide to go sit at a restaurant and talk about the car. While at the restaurant i get a call from vandergriff saying they’ll increase the trade in to $ 2500. As u can clearly see this contradicts his previous statement that $ 1000 is the best trade in value we can get. While there I think, what does Unilocal have to say about this? Me and my husband spent the rest of our evening reading what seemed to be an endless supply of terrible reviews for this car dealership. As u can see, there are a lot of ppl who regret doing business with this dealership. I then decided, while the 2005 2 door Honda civic is not roomy, it is paid off and nothing Francisco says can change that.
Thank u Unilocal for helping me see that Vandergriff Honda of Arlington is simply the worst (except for Nigel who is the best).

If I could give these people a ZERO star I would. My mom bought 3 cars from this dealership. The last one almost paid cash to them to pay it off. I grew up with this dealership. They are all I know…
Anyways, THEY LIE IN FRONT OF YOUR FACE then say «don’t threaten me»… it’s not a threat it’s a promise. I need yall to go find my car and give it back.
The interest rate was too high. I’m 25 years old. I don’t want a 40,000.00 car anymore. I didn’t feel right after I signed the papers. I go back the next day… they «BRIAN and AARON «said the car was sold and is no longer on the lot. Brian said he didn’t know when they would get the car back because it’s already sold and gone. I told them I’ll wait for my dad because he is on his way.
I walk to the back of the dealership and the car MY CAR is sitting there. THEY LIED!!! I walk back in and told BRIAN and AARON my car was back there. They looked soo SUPER stupid especially Brian «the guy I threatened».
I could really go on and on but they have already wasted enough of my time.
I have lost all respect. If yall couldn’t help, just say that. This dealership is dead too me. All of them lie lie lie.
SMH!!! never never go there. Go somewhere else
It took me 3 hours to get my car back…
OH YEAH, IF YOU DO DECIDE TO GO BECAUSE YOU NEED TO FIND OUT FOR YOURSELF… if they say they are working on your paperwork make sure you check in with them every 10 mins. Because my son and I sat there for 2 hours waiting… come to find out the «sales manager» left… 45 mins ago REALLY!!!

Although we purchased a car here we were not very satisfied with our service. We found the car online and called KD. KD was very helpful over the phone. When we arrived he had a family emergency and had to leave, which is understandable.
We ended up working with Kirby who was helpful at first, but that soon changed. He was working out the numbers with his manager Russell who was nice. Kirby was not at all personable and actually seemed put out by assisting us. He was very sort and rude at times. By the end of the sale he was extremely ticked off to say the least. To be far my husband and I are both sales manager for a large company and know a thing or two about negotiating. Kirby found out we owed less than disclosed and made it know to us he wasn’t going to make as much money.
The finance manager was very helpful and got us exactly what we requested.
Overall the experience was okay but we would of left and went elsewhere if the car we were buying was easy to find.
Above was my review as if December 27, 2014 since then my experience has gone from okay to terrible.
Let me start with the financing. They told us the car (2012 CTS-​V) was out of warranty and sold me a $ 2000 extended warranty. It was for 3 years or 36,000 miles. Well turns out my car has 61,000 miles on it and the factory warranty is good for 10 years or 100,000 miles. A complete waste of money! When confronted they said oh sorry and offered to give us a free tire and wheel warranty or we can cancel it. Now if we cancel it the 2000 goes towards the loan and of course will not effect the payments. Now I’m happy there is an option but that is nothing special for being lied to, anyone can return/​cancel a warranty.
When we purchased the car we got an IOU to fix the rims. They promised the car back in two days it took five days. They also promised they would try to fix the bumper that had some pins missing. They did not even attempt to fix it being frustrated I didn’t ask a third time. Also since talking with Kirby about getting my IOU repairs completed he hung up on on me twice and would argue with me about when he promised my vehicle to be done. I have talk to Russell about him and he promises to address the situation. Might I also mention the car they sold me has a major recall and I will be having to drop it off at a Cadillac dealership. Everything is covered but I feel that is something they probably should’ve taken care of before they sold the vehicle especially since it would’ve cost them nothing.
Needless to say I will never recommend this dealership to anybody that I know friend or enemy they are terrible lying people.

I went here to buy my first new car. I wanted, and ended up purchasing, a new 2012 Civic EX coupe in black. I test drove one of the Civics and I loved it. They really let you gun it on the test run. There’s a parking lot around back where they let you whip it around a bit and really test it out. I was feeling confident about this.
Then started the ever dreading trade in appraisal and dealing with all of the nitty gritty financing. Apparently, or they acted like, there was only one black Civic EX in the whole place (which they had lost the keys to) that had all of the pricey add ons preinstalled. They told me it would cost money to even take these add ons off the car and I might as well just pay for them. I’m sure they probably all do this but we argued it and I ended up getting them free. Yippee!
This all up to this point had taken a couple of hours. They sat us in a room for about another hour where they encouraged us to give them a 5 star review on a tablet provided by them. It then was time to sign the papers. Everything looked great, I signed the papers and low and behold, they still can’t find the keys to the lone black Civic. I got a loaner car to take home until the next day where I had to drive back to the dealership in Arlington (I live in southwest Fort Worth) and pick up my car.
I get there to get my car and they tell me they have great news for me! Yay! The great news is is that my brand new car that has 10 miles on it really has 1,700 miles on it! And I have to sign all of the paperwork over again because the original paperwork I did before is null and void. They lowered my monthly payment and my interest rate slightly to make it up to me. I was extremely fed up at this point and my car I traded in was never seen again after I parked it out front so I agreed and signed the papers again.
Finally, I get to pick up my car! Except, they bring me my car and in the front middle of the hood (extremely noticeable) is a dent/​scrape atrocity! The door handles were all scratched and the inside was dirty! There was hair on the console and soda residue in the cup holder. This was supposed to be my brand new car! I immediately complained and the salesman told me «the tires are black, I figured it was clean.»
Yet again I get a loaner car for three days now while they repair the dent and detail my car. They deliver my car to my work and from the window in my office I can see the dent in my hood. The car was clean but they just painted over the scrape/​dent and it looked like crap. It was terrible. The salesman tried to argue with me that it wasn’t that bad. I said I was paying for a perfect new car and if he couldn’t deliver then I wanted everything back. He took my car back to the dealership.
I had to return to the dealership the next day to get new temporary plates on my loaner car because they were now expired. I was completely fed up with my entire car buying experience and expressed that to a manager who said «oh you have the black civic, I heard about your car.» Great! They know they try to pass off shotty work!
They paid my first car payment and lowered my interest rate more and I finally got my clean, dent free car. And I’ve never been back.

My previous review of Vandergriff Honda was quite glowing, if I do say so myself. Unfortunately they have not lived up to the expectations I had for them. On several occasions I have taken my car in for service at Vandergriff due to the fact that my car was purchased brand new and is still under warranty. Otherwise I would just take my car to Jiffy Lube and not have to worry about the wait or getting the run around.
There have been several occasions where I have taken my car to Vandergriff and received service that lacks in many areas. The lack of communication with customers and the lack of drive that the service department has for customer service is appalling. I bought my car at Vandergriff Honda because of the excellent customer service at Vandergriff Chevrolet. For the remainder of my service contract I will just take my car elsewhere to be serviced because Vandergriff Honda is truly lacking in the service department.