The UPS Store

this is place is absurdly expensive. it’s a DOLLAR A PAGE to get an incoming fax and two dollars to fax one freakin page! also because it is independent the owner pays her employees practically nothing and they don’t have benefits or even PTO. not the kind of business i want to support. even if i could afford it, which i can’t.

So I go in there to have my bike shipped (website says this is doable in a bike box) and the 3 kids behind the counter just aren’t interested in the job. They had such a bad attitude I wouldn’t use them even if it was free. They got what they wanted, no customers and time to watch their phones. I’ll go elsewhere to ship the bike.

This store is consistently understaffed… today a simple 2 minute visit became a 45 minute waste of time due to terrible equipment and the lack of support for the poor guy working solo. Should’ve known better and gone to FedEx. Absolutely ridiculous that this store has an old antiquated fax line and only one machine. I literally am baffled at how a simple overnight shipment and 3 page fax took me 45 minutes. Never coming here again.

I just had a bad experience at the Arlington UPS Store. After UPS lost the package I entrusted them to ship, I was told by a UPS rep on the phone that I would get a refund. But when the check finally came over a month later, it was for the cost of the item, but included only half of the shipping charge. When I went in to the store to complain, they informed me that company policy was not to refund the whole shipping cost. The staff was not concerned that it was UPS’s fault that the package was lost, and seems indifferent to customers. I will take my business elsewhere in the future.

Great price and great service. Another ups store tried to screw me over but these guys were honest and Joel treated me with respect.

After enduring a ridiculous experience at a neighboring UPS Store, I felt compelled to drop a kind note to the Arlington location that knows what’s up when it comes to shipping packages.
The guy here is quick, to the point, and my total transaction time is always less than 2 minutes. No unnecessary paperwork needs to be filled out and it is as simple as that. Parking is sometimes a pain, but not terrible.

DO NOT give this store any business. They work with UPS proper to scam you with hidden fees and paltry excuses.
Recently, UPS left a note on my door that I had a package to be delivered. However, I would have to be present to SIGN and RECEIVE the package for them to complete delivery. Well, like most upstanding Americans, I work 9 – 5, exactly concurrent with UPS delivery hours. I was not available to receive the package personally. So I call up UPS customer service. The UPS operator offers to move the package from the Chelmsford delivery center to the closest UPS establishment in my area. DUN Dun dun. The UPS Store in Arlington. I find this option amenable. Much closer than Chelmsford. So I agree. Two days later, I stroll into the Arlington UPS store. The sales clerk, looking every bit the high school dropout, won’t give me my package until I agree to pay the $ 5 delivery fee. –insert shocked expression– Delivery to where? It’s sitting in the store. Are they holding my package hostage? This is extortion. Must I pay ransom for it? After 10 minutes of attempting to reason with the clerk, I finally pay the ransom. THEY NEVER ASK ME TO SIGN FOR THE PACKAGE, after all this.
My only recourse is Unilocal.Do NOT give this store business. Take that you package pirates!