Big Picture Framing

Very unhappy. They don’t stand behind their work. They may have broken the glass in my print that I brought in to have the print change. When looking at the frames, the sales person pulled the brown paper away from the prints to see what was going on. Never offered to re-​glue it. They wanted to charge me another $ 43.00 to replace the glass. The other print is pulling away from the frame and is ready to fall off the wall too!
There are plenty of other frame shops around that have great customer service

Arlington’s Big Picture Framing ruined a one-​of-​kind print of mine, and took no responsibility. After two failed attempts at framing it, they gave me the print back and all of the edges were «crimped» and one section was even tom (I had brought it in with one ding on the bottom, and I pointed that out to the sales associate and she marked it on the order form as the only note). It was obvious that they had framed it incorrectly which caused the damage to the print.
The owner, Bob Clayton — without ever meeting me or seeing the print — told me on the phone that I had brought the print in damaged, and that it was my fault! He didn’t even attempt to make it right.
I have never written a review on Unilocal before, but felt that I had to this time. I’m in a service business as well, and the level of service from Bob Clayton was inexcusable.
I will never go back to Big Picture Framing, and wanted to warn you about their poor service as well. Bob also owns several other of these franchises in the area (Belmont, Cambridge, Lexington, Natick, Newton, Needham, Peabody, Westford, etc.)… I would avoid all of them, especially with any print that is valuable to you.
It’s ironic… at the bottom of this page, Bob says «Our desire is to provide every customer with a joyful framing experience. We hope that all of our customers feel free to contact us and let us know how we did.» However, if/​when they ruin your print, don’t even bother reaching out, as they don’t care.

I’ve had a number of pieces framed at Big Picture Framing and have had great experiences each time.
I like that the team provides guidance but not direction. They understand that I have specific taste – and a budget – and don’t push, just suggest.
Generally, I go with their suggestions as they see subtleties that I typically do not.
And their work is terrific, no time and as promised.
I’ll be back! Thanks!

Just walked out of this place because ot the attitude I was getting from the employee. I was about to drop $ 500.00 to have three posters matted and framed. ISorry but I can easily find another framing place. I prefer to do business with someone who provides courteous service!

These guys are great! I brought in a canvas painting that sat in a garage for 60 years. I left all the decisions up to them. They helped me select a gorgeous frame and mat that was perfect for the picture. The job was done in half the time they said it would take. (1 week instead of 2.) The staff treated the canvas very carefully and even — at no charge — put in a «pastel tray» (I think that’s the term) to keep any chipping paint off the mat and preserve the life of the painting. The staff was very enthusiastic and proud of of their work. And it wasn’t until I picked up my painting that I learned their work comes with a lifetime warranty — if I were to drop the frame and crack the glass, it would be replaced at no charge. I paid more than I expected to, but I still feel I got a good value. Outstanding work and outstanding service!