The Home Depot

Great customer service at this location. Also convenient location

I feel like a kid in a candy store when I walk in Home Depot. I have to stick to my list and get out or I will end up buying way more than I need. Great place, good people!

How can you not be a fan? They have everything that you need, and the service is great.

Worst customer service. Went to return a hose that had a hole in it. Was told at return desk that they were remodeling and I had to go to the pro desk. Went to the pro desk with 5 employees behind it, not looking like they were doing much of anything. I gave them my hose and my receipt. I was the only person in line. After 10 minutes of standing there I asked what was going on and if someone could help me. At this point there are now 7 customers behind me. I was told by an extremely rude, very entitled older woman «I’m busy!» I waited 5 more minutes (by the way I had my 3 year old with me the entire time-​which they could all clearly see) for the line to accumulate almost 20 people. I asked again to be helped and the same rude woman said again that she was busy and the only one that could complete returns. So I gathered my return and receipt and left. I would rather pay the extra amount that lowes charges for their products to experience actual and excellent customer service that Hone Depot cannot and will not provide. I’ve had similar situations at other Home Depots which leads me to believe that this is a company wide problem. I am a true Lowes customer now.

Worse customer service I have ever received at a Home Depot. I was sold a damaged set of Home Depot blinds that didn’t have any hardware and then they wouldn’t accept the return with a receipt because there is no hardware. I will never come back here.

It’s like shopping at a flea market. They have what you see, what they show online maybe maybe not. As far as the staff most of them don’t have a clue what they carry either. I understand why as they don’t pay much and most the people who know what they’re doing leave.
Don’t get me wrong they are good hearted people and it’s not their fault the company doesn’t pay enough to retain them long enough to build knowledge.

I needed 3 pieces of breakable board cut and their saw was broken. Not only did they walk me around the store looking through all the lumber to help me, but they even grabbed a saw from tool rental just to cut it for me. Great service and friendly. Thank you Home Depot!

I usually don’t review chains, but I thought that this needed to be addressed.
I don’t know if this happens at Home Depots everywhere or just this one. I have encountered at least 3 problems since I began shopping here. The first time, I bought a bag of fertilizer and saw that it had clumped really bad and was basically unusable. They offered me a replacement bag for free from their new shipment and I was satisfied with that.
The second time, I bought a bottle of crabgrass killer with the nozzle spray. When I got home, lo and behold, the nozzle on the side was missing. I had to go back to the store and get another bottle.
The third time, I bought a weed killer with the hose attachment. I went home and hooked it up to my hose. Turns out, the bottle was broken and leaking out the top. In addition to that, someone had used all of the solution and replaced it with vinegar. Went to return it and the cashier wasn’t very apologetic, but another gentlemen behind the counter was and even offered to give a discounted bottle. I was having none of that. I went to the Home Depot in Grand Prairie on Camp Wisdom & 360 and had a much better experience there because they don’t try to sell you defected products.
Meh, I’ve experienced better describes how I feel about this Home Depot exactly. While they do accept returns on products that are not up to standard, I’d rather not waste my time shopping here. It’s a waste of gas to buy something and drive back to return the messed up products that they sell. And if you do decide to shop here, check whatever you buy before you leave.

This was my first time perusing Home Depot’s plant nursery. I automatically zoomed in on the edibles, as I was eager to start choosing the plants for my container garden. The gallon-​size Bonnie starter plants were on sale, 3 for $ 10 compared to $ 5.98 each. That was an excellent deal! I bought 6 plants for half the price I would have paid at Walmart, believe it or not! The sale may still be going on. The edible plants they carry include several varieties of tomatoes, including the patio variety, zucchini, cucumbers, red and yellow bell peppers, summer and crookneck squash, cantaloupe, watermelon, several types of hot peppers, strawberries, sage, basil, oregano, rosemary, cilantro, and parsley. The smaller plants range from $ 2.98-$ 3.98. Onion and garlic bulbs were half off, which was also pretty decent (running at $ 1.98 regular price). You find these inside the store right next to the double doors leading into the nursery.
They sell different types of potting soil as well, both organic and Miracle Gro, the latter of which is cheaper of course. You can get a 2.5 cubic quart bag of MG soil for $ 13.97. So far it’s filled 5 12-​inch pots for me and two small, long 12 inch metal tubs.
Pots, woodboxes and containers here can be pricey. I did snag a plastic 2-​gallon watering can for $ 4.88 though. Happiness!
During my visit two employees took the time to ask if I needed help, which was appreciated.
I have not taken as much time to peruse the flower, shrub, and tree selection, but I will definitely be back to do so and to add to my collection of edibles!

My stepfather is a pretty hands-​on guy with home maintenance, and I’ve had occasion to visit this Home Depot quite a few times over the past couple weeks.
The store is clean, well laid out, and the staff are amazingly helpful. They know where everything is, and they’re happy to offer tips and suggestions when you let them know what you’re looking for.
We’ve never once come here looking for something and come away empty-​handed.

I had a problem with some paint that I purchased. I called the store and talked with the manager, Jason. He told me to bring back the paint and he would try to resolve the issue. Sure enough, when I arrived, not only did Jason solve my problem, but he directed me to John in the paint department to make sure it did not happen again. Both John and Jason made me feel like my problem and I really mattered. John gave us some great tips that made the re-​paint job easier. I really appreciated how everything was taken care of and my issue resolved. THANKS GUYS!

Terry at the Pro Desk is one of the best customer service guys you are ever going to find in the business. He knows his stuff backwards and forwards and is always available to help. We could use other material supply houses, but Terry makes the Pro Desk at Home Depot unbeatable.

This remains the best location for customer service in Arlington and Grand Prairie. Exceptionally helpful staff in the paint and stain department, lighting, plumbing and more. They want to help home owners do it right the first time.
The other locations in Arlington and Grand Prairie are not that dedicated or helpful.

I love Home Depot now. I used to be a Lowe’s guy, but no more.
Today I found out that this Home Depot is one of the largest in DFW. (I asked.) Size matters when it comes to selection, so I appreciate that. But in typical Home Depot fashion, their prices are still lower than Lowe’s. And today as I was walking around picking up a ceiling fan, a door, dry wall and a bunch of odds and ends, I was greeted multiple times by a sales person simply asking if I needed help. I didn’t have wander row to row looking for someone to tell me where something was — customer service was brilliant.
I found my new home improvement store.