Pierre Jean-Baptiste Interiors

In summary: I would never refer him to anyone. He comes across very professional initially and then it goes down hill from there. A classic case of over promising and under delivering. It is clear that with our project he lacked the passion, desire, and morals to see it through to completion. I have never been so displeased with a designer.
We contacted Pierre at the end of June 2014 to design 3 rooms in our home. I was initially impressed that he was able to come to our house the day we called. After a couple days we decided to move forward with him — a few things we liked were that he had very bold designs, his prices were pretty comparable to others, however we appreciated that he charged a flat fee per room for his services, and he was very responsive to our calls/​emails. He returned the day after we decided to move forward, he took measurements and collected his service fee. I sent him an email the same day which provided him with our budget.
Design phase: Pierre provided us a design plan for 2 of the 3 rooms we requested, however the plans were incomplete and DOUBLE the budget we had allocated for 3 spaces. He response was that he did not see our budget until after he started the design plan and he made the decision himself to leave out the 3^rd space due to budget constraints. Our preference would have been for him to contact us immediately so we can determine how to move forward. We decided we would move forward with one room, given the cost for 2 rooms was extremely high. We wanted to meet with him to discuss the changes in the design plan, however, he preferred we walk through it over the phone. Now his main concern was that we were too far away for him to make trips to our house. At this point it would typically take him a week to respond to an email and it was not uncommon for texts and phone calls to go unreturned. It ultimately took over 2 months to finalize the design plan.
Billing: Pierre provided us with an invoice that had several errors. We walked through it over the phone and once he was able to make the changes and send us the final invoice we did not see where he subtracted the cost for the 2 rooms that we were no longer doing. His response was that he already started the design for one room and whenever we were ready to proceed we could call him to move forward. In translation, we were stuck with paying him for services we did not receive. Not to mention the fact that he retained possession of the designs, he only showed us the designs once. So we have nothing to show for rooms 2 and 3. At this point we were stuck and our only way to move forward was paying him for the furniture so that he could place the orders or walk away and loose the money we had already paid for his services. We choose to move forward. This was the first week in September.
Installation: we did not here from Pierre again until the 2^nd week in October when he emailed to set up time for furniture delivery, although I sent a few emails to inquire about the status (they were not returned). We confirmed a delivery date, however, he had an emergency and could not make it. We found out when his contractor showed up to our house an our late on the date scheduled. We then saw that Pierre sent an email 30min prior to let us know that he would not make it but his contractor would. His contractor began the install but then we noticed, the rug was not the one we chose and the chandelier was missing. We emailed and text Pierre… and no response. He did not call to follow up to see how the install turned out, if we were pleased with his selections… nothing. Typically you would expect an interior designer to arrange the pieces that were selected or generally show concern for whether or not his vision was executed as planned — not Pierre.
Follow up install: We spoke with Pierre and expressed our concerns. He stated our project was so small that it did not require him to be as involved and he had larger clients to focus on. We set a date for him to come out and look at the space (he had not been to see it once since he received payment) and provide us with the color selections for our main floor, as agreed. HE DID NOT SHOW UP, CALL OR EMAIL. WE HAVE NOT HEARD FROM HIM AT ALL. We took the evening off and waited… I guess he forgot about us.