FLOR

I like the colors, the service was great but I am not so sure about spending that much money on something that looks like it belongs in a dorm or airport. The shipping fees add quite a bit to the cost so I am still thinking about it.

I visited this store on November 4 to buy carpeting for my kids’ room. I liked the product very much and the person who served me was very helpful. BUT he did not tell me that my order was not in stock. In fact he told me it was in stock and should deliver right away. As soon as I got home I received an email saying that the tiles were in backorder and that they will only arrive at the shipment centre in 6 weeks. After they arrived I changed my mind about the order simply because I started finding better end of year deals elsewhere. I wanted to return the orde. tey told me I had 30 days from delivery to return the order BUT they forgot to tell me that even though I shopped at the store I cannot return the order to the store. I have to ship it back and pay another 72 dollars for return. That means I pay a total of 154 dollars of shipping costs on the order. All that will be well if I were informed upfront that 1– the order is not in stock and I will not receive it for 6 weeks. and that 2– if I want to use my right to return I have to pay shipping and that coming back to the store is not an option.
I rate this as a very bad experience. THEY WASTED BOTH MY TIME AND MY MONEY and they were not honest and transparent about what the store is really offering.

A friend recommended FLOR to me. I am always skeptical, but visited the DC showroom on a slow work day. FLOR staff was excellent — three people set aside what they were doing and engaged in a brainstoring session with me about how to address my space. I have completed three rooms (kids’ room, dining room, parents’ bedroom) and have to say that I am very pleased with the product in ways that I didn’t predict.
Not only are the squares beautiful and as colorful as you want them, but very high utilitarian as well. We have the original hardwood floors in our home and love that look, but are also pretty rough on them… as we have both kids and pets and there is a high need for floor cleaning in our home.
1. FLOR, unlike a conventional area rug stays put when you vacuum it — no need to place a foot on the edges to prevent them from being torn up in the vaccum. I didn’t realize how much I dread vacuuming until I was able to efficiently do it.
2. & 3. Also, area rugs collect dirt underneath the pad and need frequent lifting and shaking out, and I never seem to be good at getting them laid back out on the pads correctly. I put FLOR down in our highest traffic areas over two months ago and the solid backing prevents dirt from becoming trapped underneath. It appears to be about as clean underneath it today as the day I put it down and no hassle with pads.
4. A square suffered a milk spill and was quickly pulled up and whisked away to the kitchen sink, washed, drip dried and returned clean to the dining room.
5. We would never put wall to wall carpet over wood, but I couldn’t find an affordable area rug that would fit our awkard room shapes. I couldn’t imagine putting a lot of money into a carpet that may not fit a room in a future home. FLOR can always be reconfigured, and the squares can be replaced/​or more acquired when we move!
6. & 7. There is no shedding, it takes 15 minutes to install (depending upon complexity of course),
I love this shop and the flooring product.
The living room is next!
Jennifer