Kwik Kar

Horrible, horrible horrible! They have NOTHING in stock, oil, antifreeze, windshield wiper blades, etc… The owners don’t know what the heck they are doing when it comes to running a business. The GM /​manager is even rude. Don’t waste your time, no one wants to give money to a business that doesn’t treat their CUSTOMERS with respect, let alone their EMPLOYEES. Yeah, they treat their employees like crap as well!!! DON’T WASTE YOUR TIME OR MONEY ON THESE PEOPLE!!!

Later the store manager called to apologize and make amends. She was very courteous and offered to honor the original price quote, but by that time I had already taken my car elsewhere. I felt I should update the review to reflect that they aren’t the worst of the worst. Your mileage may vary. :D

On Wednesday 8÷20÷14 i go to Kwik Kar on 5333 Matlock to get some antifreeze in my car. About 45 minutes later he came out and told me that the system was run on it and the needles it not move ans. he said he sucked out 1.7 of what i had in there and he put in 2.2 antifreeze in there but my air was still blowing hot air and i needed to take it to a dealership to see whats was wrong. I pay $ 110.00 and left. went 15 to my boyfriends house and he (Chris who is a full certified mechanic in every aspect of the auto field) and unavailable when i needed him at the time. Chris asked me how it went. I told him i still had hot air he went out side and looked at it. and called and talk to both the manager and the tech and there stories conflicted with each others. come to fine out. they lied and didn’t put anything in. and THEY CHARGED FOR NO SERVICE. They told us to come back up there and they would fix it. we went back up there immediately. when we got there the manager was talking to Chris. Chris asked if the text was certified she said «yes» but when asked if we could see the certification she refused to show it. and come ti fine out they didn’t even do the proper legal documentation the first time. i gave my keys to the manager and they pulled my car in. as we were waiting i was talking to a Custer who was still there from the first time i was there. we were talking about the bad «service». and the owner came out of no were and asked us to leave. Chris asked why he said because i was talk badly about the store. i told him i was talking to a woman who’s having the same Bad severe i am. he called the police. the police came and talked with us and said all we could do is complain to corporate about it. and blog about it. needless to say Very unhappy. i would just like my money back.

I normally bring my cars to walmart to get oil changes but I decided to get somewhere near my house. Kwik kar is $ 15 more than Walmart but totally worth it. They vacuumed the floors and chairs of my car, they changed my oil and cabin air filter in about 20 mins. They were nice and informative and even drove my car up to the door so I wouldn’t get wet in the rain.

The Kwik Kar on Matlock in Arlington is HORRIBLE. My boyfriend and I both recently bought Groupons to get their full service oil change at a reduced price of $ 19, which is only $ 5 cheaper than the place I normally go but I thought I’d give this place a shot because it’s close to home and offers more for your money (or so I thought!).
When my boyfriend tried to redeem his Groupon, they tried to upsell him on several services and features. When he declined them, they showed horrible customer service, treated him poorly, and made him wait hours for his oil change. He ended up leaving before getting his free car wash because they said it would be a another 30 minute wait, simply because they didn’t want to move another finished car out of the wash bay. That’s poor service.
Then when we try to redeem my Groupon for an oil change and inspection, they failed my inspection because they said my lugnuts don’t match! «Mismatched» in the inspection book refers to the threading– not the outward appearance! (I know because we called the DPS state inspector about it and he said that’s crap). They wanted to charge me $ 171 to replace all lugnuts to make them match. Instead, we drove the car over to another shop and had them replaced for $ 20. When we finally take the car back to get the sticker, they tell us that now there’s some other reason it won’t pass… come on! Why wouldn’t you tell us in the first place instead of wasting our entire day going back and forth? Of course we have to pay for the inspection ahead of time, so now I’m stuck doing whatever they say to do until it passes.
This place is all about the upsell and trying to rip you off. Kwik Kar– If you didn’t want people to take advantage of a good deal with Groupon, you shouldn’t have done it! All I wanted was an oil change and inspection. Don’t try to force me to buy other services and options and then get a horrible attitude when I decline. And $ 171 for matching lugnuts? Please.