Will never eat there again!!! I ordered a chicken cheese steak and they said it would be 15 minutes. It took 30 minutes and when I told them to just give me a refund so I could leave to catch my flight, the guy that was coordinating the orders told me that the manager was 5 minutes away and that I would have to wait. The food was nasty anyway and not worth the wait. Will never patronize Jet Rock at Reagan or any other airport.
Sarah F.
Place rating: 2 Peabody, MA
I am probably being too generous in giving this place two stars. I stopped to get a bite to eat as I was starving and thought a burger/sandwich would be good. Plus I could sit at a table and not in the waiting area. Ok, here we go. The tables were dirty, I noticed they do not clean them after someone leaves. Why? It takes 5 seconds to clean. That should have been my first clue as to how this visit was going to be! I asked for iced tea, and was told they didn’t have any tea at all! What kind of place doesn’t have tea? It’s the easiest thing to make and not that expensive; I mean it was on the menu. So I asked for a water with lemon and just got the water. I felt chilled and figured I must be sitting under a vent. Should never have looked up! They were Filthy! I don’t think they have ever been cleaned. Yuck! As for the service, SLOW! It took almost 20 minutes to get a turkey club sandwich, I mean the sandwich was cold and the fries warm. Plus someone arrived after me and got served before me. Oh and fake looking silverware. Needless to say I will never go back and do not recommend eating here. It’s probably quicker and cheaper at Fuddruckers or Dunkin Donuts!
Tom D.
Place rating: 1 Dunedin, Tampa Bay, FL
I wish I could talk about the food but I never ended up eating it. I guess I should have looked at Unilocal before wasting twenty minutes. As others stayed it is the only sit down place in this terminal. So I ordered a bacon cheeseburger that should come with fries. The fries actually looked good on others plates so I was looking forward to them. After 15 minutes my waitress came out with a burger and a salad and told me they were out of fries. I had a view of the kitchen and saw fries on other plates coming out? I accepted the fact I was going to eat a salad. I then noticed no bacon. Called over my server who said they were out of bacon? Told her just to charge me for the soda and I did not want the food. She got aggressive saying she would give me a discount. I told her to bring my check for the drink now which she told me to just go. Which I did. Too many weird things going on here and very bad reviews by others. Stay away.
Carolyn G.
Place rating: 1 Fairfax, VA
I generally enter airport restaurants with low expectations because, well it’s in an airport after all. But on a recent flight out of Washington Reagan I found myself in need of a pre-flight breakfast. Because I had the(unusual) luxury of time I opted for table service at Jet Rocks. The menu looked good, and the smell of coffee and fresh toast drew me in, and the food on the plates of diners seated in the«sidewalk» café looked surprisingly appealing. Sadly it was all a trick. I ordered coffee, and a western omelet hold the peppers(because I’m allergic). Coffee came barely lukewarm. Food took FOREVER to come out, and when it did it was also barely warm. Maybe it took so long because they were letting it cool for me? Also, not sure what was up with the chef because«hold the peppers» somehow turned into«hold the peppers and quadruple the onions». Seriously. I have never seen so many onions in an omelet in my life, and I like onions. Also I noticed that if you order a Jet Rock Omelet which is an omelet with your choice of three fillings, that is $ 2.50 more than a Western Omelette which has four fillings. So same product but a cost difference of $ 2.50 which seemed odd to me. All in all a bad experience. If I could give this place zero stars I would, but since Unilocal!Won’t let me do that we’ll have to settle for one. The server gets credit for being friendly and helpful, but the next time I am in search of something to eat at Washington Reagan National Airport it won’t be at Jet Rocks.
Aaron H.
Place rating: 1 Virginia Beach, VA
First they first staff is a bit rude the guy on the register had an attitude as soon as I walked up. I order the pizza Chicken cheese steak witch was very bland and wasn’t put together well the bread was falling apart. To much pizza sauce made it soggy just all bad.
Youri Y.
Place rating: 1 Oxnard, CA
I ordered waffles and they gave me a bagel sandwich instead :( But that’s fine because I realized I didn’t want something sweet anyways. I just worked surgery on the bagel sandwich to extract the turkey sausage out of the eggs and devoured the side potatoes. Bagel was dry so I got cream cheese and ate it like a normal bagel. I also ordered a bloody mary because it looked good from the other patron’s table but that’s pretty much the reason why I came here is because they sold alcohol in the vicinity haha. Overall, service and food were shitty. Bloody mary was the only decent thing.
Jesse S.
Place rating: 1 Alexandria, VA
Ordered an iced tea and steak sandwich. Tea was served in a dirty glass with no ice. Steak sandwich was straight out of the freezer, like the kind they sell at Costco that looks gray. The sautéed onions that I paid extra for were raw. Served on a dirty plate that was broken and missing a corner. Obviously i didn’t get a refill on my tea. Vile and dirty
Joe B.
Place rating: 1 Beverly Hills, CA
This is the only sit down eaterie so I think people try it so they can sit and rest a bit. The food and the service are horrific. I say this as a biz traveler who just had his third and last meal here. Breakfast was $ 20 for just me. Bacon, pancakes and a side of home fries. Funny: the fries arrive on a huge family style plate 15 minutes before the actual pancakes and bacon. Server seems irritated that I ask her where my main dish is. Gee these potatoes are actually the best tasting thing here. My pancakes were cement with cold syrup. Bacon thinner than X-ray film. Seriously folks– don’t waste your money here prov fed you read this before you sit and eat.
Dani P.
Place rating: 2 Arlington, VA
I missed my first flight and had to kill time waiting for the next flight. I ordered an angry orchard on tap and had some mozzarella sticks. It was nice that the angry orchard was on tap, but otherwise everything was overpriced and subpar as expected from a generic airport restaurant. But hey, my airport experience warranted something to drink.
Jihad B.
Place rating: 1 Falls Church, VA
Probably the worst place to eat in the JetBlue terminal. The cook can’t even read, completely messed up two orders with the screen right in front of him. The«eggs» taste suspiciously like milk and thickener.
Raquel R.
Place rating: 1 Reston, VA
Sadly this is the only sit down spot for this terminal at DCA. Don’t expect an experience when you come — It is crowded, tables aren’t always wiped down since the traffic is so high and the servers are so busy, and food is mediocre. We got our food before we got our drinks, and before the food spillage from the guests before us was even wiped down. The servers are so overwhelmed because of the sheer volume of customers that roll through. My bf asked for butter and jelly and the server came back with one packet of butter and one packet of Apple jelly. It would be nice to have a choice of jelly. Who eats apple jelly? My water even tasted sour. Next time I would rather wait in the Dunkin Donuts line.
Willie R.
Place rating: 2 Washington, DC
I echo the sentiments of my fellow Unilocalers below. I came to Jet Bar because it is legitimately the only sit-down establishment in Terminal C, and you have to go through security again to get to another terminal. The line was rather long as everyone comes here for the same reason. Once I was seated at the bar, the friendly waitress took my order. The ONLY reason I give this place the second star is the friendly barkeep. I ordered the chicken parm sandwich with a glass of Pinot Grigio. The sandwich did come out quite quickly, but it tasted like something out of the frozen section at a grocery store, and had seemingly artificial cheese and 100% lettuce stems as a topping. It was also about two degrees from being cold when it was served. The fries were super greasy – not that down-home, «these are so bad for me but they taste so good» kind of greasy – but the limp, soggy, not at all delicious kind of greasy. Next time I’m stuck in Terminal C, I’ll take my chances and jump over to Terminal B or A for a better restaurant.
Chris S.
Place rating: 3 Arlington, VA
Okay for an airport bar. The service varies from excellent to really terrible, depending on who happens to be working while you are there. They have a very good selection of draft beer. However, Greek salad was mediocre. Probably one of the worst choices at Reagan for food, but if you aren’t hungry, an excellent place for a beer or two(unless one of the really cranky servers or grumpy hostesses is working).
Carolyn L.
Place rating: 2 Winston-Salem, NC
At this point, I feel like I am just piling it on, but I can’t help myself. Despite the awful reviews I decided to dine here, because as others have stated, it is the only real sit down place in this terminal and I did not feel like boarding a bus to get to another section of an airport I am not very familiar with. Plus it is the only place one can get a beer so I figured if the food was awful, at least I would have beer calories! I got the veggie wrap, subbing the fries for a side salad. Honestly, I am not sure what is in that wrap, but it was mushy, grayish and tasted strange. This appears to be a consistent issue so one may want to avoid both veggie burger options. The veggies/greens in the side salad were fresh, but sparse. Also, their only dressing they seem to have is balsamic vinaigrette, so I guess it’s good that I quite like it. Service was OK, not great, and everything appeared to be in need of a deep clean. Thinking back I would have stayed at my original gate(35) to grab something before heading over here(Gate 23).
Meghan B.
Place rating: 2 Chicago, IL
It was a quick place for carryout but left little to be desired. They do have the carryout song and dance down however they do not pay attention to what you order. The other issue was that there were orders sitting on the counter growing cold while the cashier just stood around. French fries were golden and delicious.
Briton B.
Place rating: 1 Charleston, SC
This fun adventure started out with a clash between myself and the 5’2″ hostess we affectionately called«the little nazi(TLN for short).» We found an open table and went to stand by it so someone could clean it and TLN was not ok with this. She threw our menus into the chair in a fit of passive aggressive rage all the while barking, «Will that be a party of two, SIR?» Yes, in fact it was. And we were thirsty. We didn’t realize, though, that our thirsts would not be quenched for sometime. 30 minutes went by and no one offered us a drink. I assumed it was bc TLN had it out for us, in which case I was prepared to sit past my flight just to prove a point. However, TLN had problems of her own. I noticed from the corner of my eye that TLN had engaged another patron – waging war on another front, in true Nazi style – this second patron wasn’t pleased because his party of 5(large, adult males) had been squeezed at a table meant for 2 by TLN. In a few moments, our server(first we’d seen of her) came over and asked us to move tables. No offer of drinks or other service. At that moment my party of two got up to walk over to the other table where we were greeted by a rushing TLN who shouted«You can’t sit here, there’s a line!» «We were told to move here.» I said. And TLN scuttered away, realizing her error. I’m fed up. I’m thirsty. My flight has been delayed. Just give me a drink. My girlfriend and I had 2 gin and tonics each(doubles), that were lackluster at best and our bill was a grand total of $ 60.
Don H.
Place rating: 2 Alexandria, VA
Expensive with average quality. Go somewhere else like Ben’s for food. Drinks are pricey. Service is hit and miss.
Jonathon S.
Place rating: 3 Arlington, TX
Ok, so you’re in the airport with some time to burn, and you’ve got options here at Reagan, especially in this terminal: coffee, doughnuts, burgers, magazine stands, oh my! But, only ONE for alcohol, huh?! We stopped by this bar/restaurant after our flight was delayed as we were in the mood for a drink. As far as the bar goes, our drinks were made as ordered and were delivered quickly. We were also able to catch a bit of a baseball game, so if you’re in need of a sports fix, two of their TVs were on sports channels. Now, as for the food, it was just downright mediocre. We ordered mozzarella sticks. They came out quickly, but weren’t even warm on the inside. All mozzarella sticks have to be is hot to be great in my book, but no gooey cheese greatness could be found here. On the plus side, our service was great. Our waitress came by several times. Long story short, if you’re in need of a drink, I’d recommend it, but if you’re looking for a restaurant, I’d keep rolling the carry-on to greener pastures.
Jeff C.
Place rating: 4 Alexandria, VA
Ok, so maybe it is not the best bar in the world, but it certainly isn’t the worst either. And besides, you’re at the airport, enjoying a tasty beer or Bloody Mary before must chickens have even begun to stir from their poultry slumber, so I say to some of the more vicious reviews of this place, «lighten up, Unilocalers, they have breakfast burritos!!» My burrito came out in under three minutes, and it was quite tasty. In fact, the fried potatoes were crispy and flavorful, something that I wish my local diner could pull off. As for service, my bartender Val was friendly and charming with a funny delivery that brightened my morning. So this one stands as a better than average airport nauch stop. and besides, the have Breakfast Burritos!
Phi N.
Place rating: 1 Glenmont, MD
This ranks among the worst food I’ve ever had. I ordered the buffalo chicken sandwich. It came out as grilled chicken, with some buffalo sauce, on top of cold bread… and it wasn’t exactly cheap(as expected from an airport). Oh, also, the coleslaw was pretty watery. Huge rip off. Go to potbelly’s right across from here to eat.