Delta Air Lines

Worst airline ever I normally only use Southwest Airlines because a family member allowed me to use flyer miles I went with Delta worst mistake of my life never again

Buyer beware! I fly frequently for pleasure… my 6^th the trip this year is coming up in May. This airline offers NO refund or even opportunity to pay penalty to rebook an economy ticket while most other airlines do. Yes, I should have known and if I had, I would not have made the courtesy call to cancel the ticket that they can now resell to some other unknowing passenger. Be informed because stuff happens and plans change. So long Delta. I’m done with you!!! 2 thumbs down

They continually delayed my flight until I lost a whole night of my only two night trip. It was due to mechanical problems with the plane. Then their customer service was a joke. Giving me all kinds of different #s to call. Giving me the run around and eventually I had to speak to a manager after being on hold several different times for long stretches of time. Such a joke!

Delta in DCA is not too bad, and they have almost a pretty evenly spread of market share at this airport like the other major airlines. There is really no advantage in choosing any of them if you are based in DC, unless you frequently visit one of their hub cities. They have two check-​in counters area, one at the top floor where all the hotel shuttles and regular cars drop off, and another at middle floor accessed by tunnel from the rental car return area. I believe even Silver medallion gets priority here as well.
They isolate themselves in terminal B with all of their flights and Sky Club in there. After passing through security, you are restricted to your own terminal, so get everything done before you pass through. The flights were never too crowded, and I never had much trouble getting an upgrade from and to home. The staffs based here are decent and friendly.

We are now on our seventh delay on our flight. We were scheduled to leave at 7 and now it won’t be till after 1 AM.
I understand delays but why keep saying on one more hour and only to say for the seventh time one more hour.
Just tell us the friggin truth so we are prepared. Just down right rude from this crappy airline.
The gave us complimentary cookies and peanuts to hold us over. What an insult for your crappy maintenance issue for your planes.

Delta Airlines is my airline of choice. I am a 4.5 million miles. Why if my flight cancellations or huge delays given to me just as I get out of the cab at the airport.
Does not make sense and has happened to me way to many times in the last two months. Stuff happens but this is a trend or pattern.
To delta’s credit, the gave me a hotel and food coupon. I lost a day of my week.

If there were an option for a zero star it would have been selected. I booked a ticket on Expedia for delta airlines for 253.00. Plans changed so I had to cancel flight which Expedia told me I will have a credit of 253.00 for a future flight. I went to get a new ticket that costs 221.00 for delta and was told I could use the credit for the flight but would be charged an additional 200.00 for the ticket after I was told that there were no additional penalties or charges by both parties originally. Come to find out… there are additional penalties. So a 221.00 ticket for a future flight would cost 421.00. Expedia refused to do anything to accomondate the situation nor did deltas customer service or supervisory staff. Don, a supervisor for delta in cincinati was ever so polite when he said to me that yes, we are going to charge you an additional 200.00 for any future ticket and there wasn’t anything we can or will do for you. If delta is so hard pressed for income that they need to strong-​arm customers into paying additional amounts of money to use their services… go ahead and keep the credit, ill never use expedia or delta ever again… I’ll take my money to another airline that actually cares about doing the right thing and making customers feel valued and appreciated. Their corporate office was also so kind to leave me on hold and hung up on me twice, and their corporate office was ever so kind to say, yes. we will charge you an additional 200.00 more to book any flight in the future. Southwest… here I come.

As I was getting ready early Friday morning to fly out to LA for the weekend, I get a text message that reads: «(insert flight number)/Jan 8 from DCA is now departing at (insert new flight) time.» Please believe me when I tell you I almost had a heart attack thinking I was about to miss my flight! The first words my eyes zoned in on were: «(insert flight number) IS NOW LEAVING!» I mean, WTF! Delta, may I please recommend that you soften your language a bit?! Maybe something like: «ALERT: (insert flight number) has been delayed and is now departing at (insert new flight) time;» please and thank you! I will however say, Delta did redeem themselves once I made it to the terminal. I realized due to the delay in my initial flight, I was going to miss my connecting flight (smh). I went to the Delta desk at the gate and explained the situation, and the attendant reacted quickly and was able to get me on a direct flight to LA through Alaska Airlines (which was finishing up with boarding as we spoke), which not only got me there 2 hours earlier, but my seat was in the row right behind first class and I hope you know what that means, extra leg space! Thank you both Delta and Alaska Airlines, definitely did not start off great, but ended exceptionally well!

Hands down worst flight experience of my entire life. Every Delta employee to my knowledge is rude and highly unwilling to help. I can only speak on the employees at DCA and ATL. I have had 5 delays due to malfunctions or lack of equipment on 5 different planes. When I (or any other passenger) attempted to discuss options with the airport gate staff for Delta they acted like it wasn’t their problem. They moved like molasses and behaved as though they were the customers. Don’t fall for the Delta trap of cheapest flights in the US! I wouldn’t be so aggravated if only one flight caused my two hour trip to take 23 hours, but the fact that it was five separate planes blows my mind. I am writing this review as a highly frustrated customer, but this airline deserves to be bought out by FedEx and used strictly to deliver packages not people.

I will never fly with them again in my life used them for a trip to Miami. The flight was horrible the service was horrible I have been on many flights this is by far the worst air line. I thought I was going to die. Before getting on the plan I heard the plight tell the guy you need to check the light that came on the mechanics asked the plight of he wrote it down he said no I didn’t have time ask soon as he walked away the mechanics where like we are not checking it. The plan was shaking the whole time I tried to contact the air line gave them all the info to let them know. I never heard anything from anyone. And you better believe I never used them again. Stay away

This past week I was on a business trip to Milwaukee. Let me start by saying that on the way out Monday there was a medical emergency on the plane and the flight attendants handled the situation calmly and organized and we were on our way only 45 minutes late. However, my bag did not make the connection in ATL. They delivered my bag to my hotel sometime Monday afternoon. On my return flight Friday my bag again did not make the connection in ATL. Luckily I was returning home and could wait for it to be delivered to my house. I was told by the agent that I’d receive a few emails and my bag would be delivered Saturday between the hours of 8 – 2. I woke up at 630am to 5 missed phone calls that came between the hours of 2am and 5am from the delivery service trying to drop off my bag. I was shocked that this person or service felt it appropriate to call me that many times in the middle of the night. Its not ok! Besides that wasn’t the direction I was given on how the process worked. At 7am the man showed up in the parking lot of my complex and called again. I went down to meet him and he couldn’t have been more rude if he tried. He was standing at the back of his vehicle barely spoke to me. Pointed at my bag said «here’s your bag» and walked back to the drivers side got in and left. I even asked him if I needed to sign anything or show ID and his nonverbal response was enough to make me right this note. He was dismissive and rude!
I myself am in the business of providing customer service and if any of my employees treated a customer this way there would be serious consequences. Delta you should investigate your delivery services further as they are an extension of you if they are doing business on your behalf. I will think twice before ever checking a bag with Delta and probably think twice on flying with them as well.

Disappointed with Delta. My flight was delayed for the weather, I have to stayed IAD airport the whole night with no hotel and no refund. As well, the staff worked for the airplane is rude. It really sucks!

I was flying from the Cayman Islands to Dulles. Checked my bag and it missed my plane– no big deal. Waited up until 3am to have it delivered. Still not too bad… then i open my bag to find all the gifts I had purchased were STOLEN and multiple personal belongings were broken!!!
WHAT THE HECK!!!
I am beyond furious… WHAT KIND OF COMPANY HIRES PEOPLE THAT STEAL FROM CUSTOMERS? This is an abuse of power and is a complete lack of supervision. You cannot tell me no one saw someone STEAL my belongs somewhere along the way! There were too many things to carry!
I already filed a complaint with the Airline itself, called 3 times, wrote them on Facebook. I am furious. It is completely unethical and ILLEGAL to steal out of someone’s luggage. I will never use Delta Airlines ever again no matter what the extra cost.

Flight 930 Minneapolis to Reagan DC Thursday night.
Us: tired, frustrated, boarding a plane that felt overstuffed to the gills.
You (flight crew — 1 man and 2 women; sorry I didn’t catch your names): professional, cheerful, reassuring and kind. You guys rock. Thanks for extra help with carry-​ons and for your awesome attitudes!

This airport definitely needs an upgrade for sure. The employees here don’t really have a clue what’s going on.
You shouldn’t fly early if your flying priority or first class. They don’t honor there own system here and you have to wait in the standard seating line, SO What did I really PAY for?
The food choices here are sad. There’s no bar. They have:
Mc Donald’s
Auntie Ann’s pretzels
Einstein bagels
And a news stand.
Pretty lame if you ask me. I guess this being a small airport like it is in a remote location we should be ok with it. I just hope you don’t get stuck in this airport with a delayed flight and get hungry.
The power outlets seem to be working in the terminal but they are in definite need of a remodel as well as new furniture and a better look.

Apparently neither Delta and DCA acknowledge TSA Pre status, that’s regardless of known flyer BS that airline encourage us to register on their website (don’t waste time!) or Global entry crap that annoying sales people at airport try to get you signed up.
Maybe because this is DC and things are different, but just confirmed that TSA pre and global entry are waste of time and money.

Thursday, 10:00AM.
Quickie:
–Incorrect information
–Poor service
And then???
Staff gave incorrect information on where the bags could be picked up. No biggie. When I went back to the kiosk to confirm, the representatives present were rude. Unfortunately, a few other patrons that followed experienced the same poor interaction.

So this is the second time in a month I have flown Delta. Overall, not impressed with my experience. This last trip was definitely a much worse experience.
The journey started at Reagan Intl with our flight leaving at 6am. Per usual we wanted so to get to the airport 2 hours prior just so we would have plenty of time. When we got there, there was a group who looked like they were flying back to their home country and had about 20 bags to check. Normally, I don’t care, but the check in counter didn’t open for over hour after we showed up. At least 6 different delta employees walked past seeing how many bags there were, and no one did anything about it. I think they should have recognized the need to open earlier to check all the bags, so people weren’t running late going through TSA.
I did buy my tickets through priceline, but in my opinion, that doesn’t mean that two tix purchased at the same time shouldn’t be sat together. At nearly every gate, we had to go to the counter to get the seats changed. I don’t know about you, but I want to be sat with the person that I’m flying with. Come on Delta, get it together.
I give the additional star for the fact that we were able to be seated together on every flight after asking. But, the lack of professionalism from most of the flight attendants really bothered me. I understand that a flight attendant’s job is very difficult. They fly city to city, without rest, stuck dealing with annoying customers. But that’s no excuse to give poor customer service.
I may not have much of a choice went booking through priceline, but I think for the hassle, if it’s within 10 hours driving distance, I’ll just do that instead.

What hell is the point on having a good flight crew get you in early if the ground can’t ever handle it, stuck waiting for a gate again.
This terminal was a joke to the biggest degree heading out and bad coming in too. I think its great that they have ipads for you to use while you wait and charge up. However, I would trade working restrooms and flights that leave on time, rather than distractions from the fact that I want to do is leave. This terminal seems to mainly be for short connecting flights. The newer Terminal 4 is a whole different story.

Arriving, no problem. A short taxi, quick deplaning and the bags were already starting to arrive on the carousel when I arrived. All yellow «priority» tags were the first ones out, so I was able to grab my two and go.
Returning two days later, the ticket agent was very helpful and got me checked in, ticketed and bags checked. As with most of their airports, the ticket counters have separate lines for passengers just checking in, economy passengers checking bags and elite passengers checking bags. What they’re supposed to do is take the elite passengers (those who have earned Gold, Platinum or Diamond status as loyal customers of Delta and Delta partners) ahead of economy passengers. That didn’t happen when I checked in, but I didn’t make a thing about it as I had a long wait.
Delta has a Sky Club in DCA. Just after passing through security, find the elevator to the left.