Georgetown Moving and Storage Co

Used the company to move my furniture and store.
Then had them move me again from storage into new apartment.
They are lame.
They didn’t mark my boxes, and they ended up breaking an expensive lamp and offered a fraction of cost to replace.
Rushed the move, sloppy!!!
Don’t use.

Used these guys last summer to move in to new apartment in Arlington. The group was nice enough and quick, but they also put a HUGE scratch in my new hardwood floors when one of the movers slid a dresser from my front door to my bedroom (over 25 feet) and didn’t mention anything. Also dropped the box with all my plates in it.

AWFUL, LIARS & SCAMMERS, BUYER BEWARE, BAIT and SWITCH, STAY AWAY.
First of all let me start by saying that I have never been someone to write reviews on anything or anyone. I don’t like making anyone look bad. But the experience I went thru with this company left me crying hysterically and the company did not care or bothered to do anything. I called multiple times to speak to the manager but Alexander and Ashley claimed the manager was not there or on vacation. If I can give this company zero stars that what they would receive. This has been the worst moving company I have ever encountered. I am disabled veteran with many health issues and needed their help, but they took advantage of me.
1. Failure to Gather Info Properly: Alexander failed to update my order when I called to let them know I had more boxes and items than expected. The movers arrived unprepared and had to call a third guy that supposedly was on his way but never showed up. To be clear the mover called the company to let them know the situation and I requested a third mover that never showed up.
2. Hour Wasted on Personal Calls: The first hour of the move the moving manager spent an hour arguing on the phone with his supervisor about having his pay docked, needing to leave early for a doctor’s appointment and making other persona phone calls. Mean time there was one mover doing all the work even thought I was paying for two.
3. Bait & Switch Tactics: Being that Alexander failed do his job correctly and failed to properly report the amount of items I had I ended up needing more storage vaults than expected. I was okay with paying with what was needed. The moving manager called the office in the morning to get me the prices on additional storage vaults. Ashley their operation manager said I can have each vault for $ 55 dollars, which I was okay with. At the end of the move the price went up to $ 75 dollars after I agreed to the $ 55 dollars. I called to talk to someone and I was stone walled, there was no one available, no manager, nothing they can do, no military discount anything.
4. Movers Took Their Time: The movers took there sweet time moving my belongings. I was so desperate I started to help move my own belonging down to the truck even though I shouldn’t of been moving anything with my bad back, neck and shoulders.
5. Total Bill: My total bill to move a 1 bedroom apartment, store for 3 weeks came out to be more than two times as expected, almost $ 1400 dollars.
6. Time to Stuff Out of Storage: I went to the company in person in hopes that I can find a customer service oriented person I can talk too about my experience. I was able to talk to Ashley and she didn’t care. She was cold, un-​apologetic and un-​moved. I was in tears recounting my experience and frustration and all she cared about was charging my card again. (Nice ppl huh)
7. Legal Robbery More Fees to Remove your Items: Finally when it was time to move my items out of storage. The company charges another $ 400 dollars to allow you to remove them. Yes you’re hearing correctly. After I paid $ 375 to have them placed in storage you have to pay another $ 375 to get them out.
8. Nightmare is Not Over: At this point I just wanted to be done with this company. I get a message from my credit card company that my card was charged in error five time… yes they ran my card fives time and had to correct it. No I have to wait another 5 days for the mess they created to clear.
9. BBB Complaint: After this long review I will be filling a complaint with the better business bureau. This company should not be allowed to operate in this manner, using bait & switch tactics, very small print on contract and surprise fees. This company is unethical and ppl need to be warned.
10. This company storage is located in Alexandria. So if you think your items will be in Arlington your wrong. its located.
This COMPANY IS BAD STAY AWAY!!!

ATTENTION: DO NOT USE THIS COMPANY!!! YOU WILL BE SORRY IF YOU CHOOSE TO IGNORE THIS WARNING!!!
I was in the military and have been moved over 15 times all over the US and overseas. Georgetown Moving is hands down the WORST Moving Company I have ever dealt with. They are unprofessional, incompetent, and absolutely clueless. I don’t want to dedicate too much time to this so I’ll just provide a quick rundown:
— Arrived late both days
— Charged me for their lunch hour
— Cursing and unprofessional conversations
— They look through your stuff as if they were shopping
— They work very slow
— They did an awful job packing my moving PODS and I ended up having to rent a third moving POD because of their inability to pack things properly
— After the PODS were packed I walked around and found entire drawers in the kitchen they forgot to pack, stuff in the closets, and random items
A person from their company called to ask if I was happy with the move. When I expressed my dissatisfaction she said she’d have a manager call me. That was three weeks ago and haven’t heard anything back yet. I honestly wish I could give them — 5 Stars rating instead of 1 Star rating. If you don’t believe me, look at all the other 1 star ratings on them. They truly do SUCK!!!

I would selected a ¼ star. This is the worst mover I have ever experienced! I HIGHLY recommend never using them!!!
The cost of the damage exceeded the cost of the move. They were hired to pack and deliver our belongings. Despite my packing and arranging everything in boxes and/​or wrapped to protect items, the movers dumped items into big bins and other boxes. Those boxes and bins had seen better days. I had sorted items by room and use, but the movers just put anything into random bins and boxes. Our wedding photos in sterling silver and lead crystal frames were jumbled in with one of the stereo components and damaged. Dirty boots were in a box with hats and gloves. It was a constant surprise to see what would be in a box. Our $ 4,000+ Tempur-​pedic bed was damaged, a chair was dropped and the legs destroyed. Some damaged items were hidden in in the back of closets. Some art work recently expensively framed and packaged for safety were damaged which resulted in more costs to reframe each one. OH! They used our $ 600 Dyson vacuum! Brown rug threads and dirt filled the vacuum which now requires repair. We don’t own a drown rug.
The list goes on and on. If a mover says they can safely transport a cabinet, dresser, etc. and you don’t have to empty a cabinet, dresser, etc. — DON’T BELIEVE THEM!
I DO give kudos to the one mover who packed our dishes, flatware, glasses! Everything was packed perfectly — no damage and nothing missing. The other two guys teased him constantly about being slow.

If I could give negative 5 stars, I would. If you are looking at Unilocal for feedback on Georgetown Moving, do yourself a favor and look elsewhere!!!
We used Georgetown Moving in 2014 — they did all the packing and moved our belongings into storage for 2 months, then moved us into our new house. We’ve moved on several occasions in the past, and have always hired a moving company without any issues, until now! This was the worst moving experience by far. I will try to upload pictures to display the extent of damage, but practically every single piece of furniture is dented, badly scratched, chunks of wood broken off, (Ethan Allen) couch and chair legs broken, knobs torn off from a side table, holes in our walls, and deep scratches on our BRAND NEW hardwood floors. This turned our excitement of moving into a new house totally upside down. Our walls and floors look as if we’ve lived here for a decade, they are so banged up. Our hi-​quality furniture that we took very good care of is in rough shape.
Two days before our move was scheduled, we had torrential downpours predicted for the day of the move. I called Georgetown Moving and asked what they would do to protect our hardwood floors from getting wet, and they assured me the movers would have all sorts of blankets and pads to protect the flooring. The crew showed up 2++ hours late with NOTHING to protect the floors. Oops, they forgot. They did remove their shoes in the house, but it didn’t prevent the furniture from deeply scratching and damaging our floors and walls.
At the end of the move, I was told to fill out an «insurance claim form» listing the damage and to submit it to the office within 3 weeks of the move. I feel like this was some sort of mean joke, because Jim (the owner ?) is the person responsible for coming to the house, examining the damage, and declaring how much money to provide for damages. He basically told us they are not responsible for the walls, floors, and numerous other things, and offered to have «someone» come and do repairs. After the way our furniture had been so poorly treated with the move, we did not trust anyone from Georgetown Moving to do repairs, and we asked on several occasions «what are the qualifications, and who are you sending to do repairs». Jim dodged this question and said it was ridiculous of us to ask. Then he offered $ 60 when it will likely cost us a few thousand dollars to repair. Jim said their «basic coverage» doesn’t really cover much at all. Plus our initial «quote» was a joke, not even close to what they charged our credit card. At this point, I’ve realized how unprofessional Georgetown Moving is, and how little they care about their customers, it’s not worth even arguing the difference in cost. AVOID this company!!!

Hmm, perplexed by the negative reviews here. I booked Georgetown Moving for a relatively last-​minute move and found them very accommodating. I got a competitive hourly rate and they were willing to deal with me having to switch the exact moving time after the initial estimate.
The actual moving went very smoothly, as well. Granted it was a pretty easy move — it was within DC (~3 miles) and I don’t have any extremely large or heavy furniture. Still, the two movers were very efficient and finished well under the allotted two hours, so the final price was the same as the estimate.
Only one snag, really: The movers used two large bins to facilitate the move, which was fine, but it turns out they cost $ 8 each, which was not disclosed in advance. The $ 16 cost was well worth the time saved, just wish I had been asked first. But, they were willing to knock the cost down to $ 8 total when I asked.
All I all, I was satisfied and will probably use them again. Before booking, be sure to ask about specials and discounts — I saved a fair amount through an hourly rate special and using my student discount.
Edit: looking at the other reviews, I noticed a lot of the problems were with the actual moving crew. I’ll throw out there that Roy and Wayne did an excellent job and we’re very professional.

If I could give them negative stars, I would. A couple years ago, we hired them to move us from DC to Virginia. They didn’t bother giving us an in-​person estimate, even though I told the agent that we had a strange situation. As a result, they low-​balled our estimate, so when moving day came, they took FOREVER. They also took a long lunch break even though we bought them lunch to be nice. Let’s be clear — the men actually doing the move were very nice and hardworking, but their supervisor was a real problem. He tried to get us to pre-​sign an authorization to charge our credit card and the portion of the contract certifying that the move had already been completed to satisfaction (we didn’t). But after the stuff was all moved, he threatened to charge our card twice the original estimate even though we hadn’t authorized charges, suggesting that this may be a common trick. He took no responsibility for it whatsoever. This was outrageous, but when we called Georgetown to seek some sort of redress, they wouldn’t talk to us. Ridiculous.

They literally threw my mattress down from 3 storeys up, and then outright lied and denied having done that when I asked what they thought they were doing.
The guy who handled the payment, seemingly the boss of the group, Dale, did the least amount of work, the most talking, and we really didn’t appreciate his patronizing attitude, saying things to us like, «Normally we work on jobs 5 times this size, taking 3 whole days on huge estates. We leave with ROLLS of money.» Really? Then why aren’t you there right now?
I was just glad to be done with them with no major damage (they did chip my dining table, a shelf, and the wall in the new place). All my furniture also came out of their truck uncommonly dusty.
Oh, and if you pack your things in small boxes (Home Depot, size small), they’ll charge you for putting them all in these extremely large moving boxes on wheels to move them about 20 feet.

This was my first time using (well, attempting to use, but we’ll get to that later) Georgetown moving company. Maybe I was expecting too much, you know, like an actual move. Because I probably would have had more luck asking the bums in Franklin Park to help me move.
Allow me to explain. We called these guys to schedule a last-​minute move. They seemed nice enough. But then they were two hours late. No matter; we waited longer. And longer. And then the sun went down, our loading time was on the verge of expiring, and the movers… stopped answering our calls.
That’s right. They didn’t show up. At least the bums would have showed up, albeit piss-​covered and stoned. And for a 5’1″ chick who’s pretty weak (yeah, I’ll admit it) who’s got limited time, this is pretty much the worst moving nightmare ever.
So, cast your dice if you feel like it and hire Georgetown. Just let me know if you do so I can call you and tell you «I told you so.»

I wish I could give them negative 5 stars. They did not show up, after repeatedly confirming that they were still coming.
After they failed to arrive on time, I spent the next 2 HOURS being promised they were on the way only to be left sitting amid piles of boxes watching the clock tick down on my loading dock reservation. The story went something like this:
–Call them up at 3:30, «Hey are you on your way, I had 2 movers booked for 3:00»
–dispatcher, «Yeah, they are on the way, should be there any minute»
–30 minutes later, «Hey, I’m still waiting.» dispatcher, «Let me call them, I’ll call you right back.»
–20 minutes later, «Hey, you didn’t call me back, I only have the loading dock until 6:00.» Dispatcher, «I talked to them, they said they’ll be there soon, they are bringing an extra guy so they will not have trouble finishing by 6:00»
–20 minutes later, «Seriously, you guys have to tell me if you are coming.» Dispatcher, sounding quite annoyed at my repeated calls, «Here is the number of the driver, call him directly.»
I called the number and I’m 99% sure he gave me his own cell phone number and let it go to voicemail. I directly called them back and the phone blares back at me, «The number you have dialed can not be reached from your location.» They blocked my frickin’ number! I know because my girlfriend called from her phone and it rang through, without answer. I’m sure he knew it was me because we have the same, Ohio based, area code.
Unbelievable. They absolutely screwed me. No other company could come on such short notice and we had almost no time left on the loading dock, which was booked for the rest of the weekend due to the high number of residents moving in to a brand new building. We literally had to do it after hours, in short bursts, by ourselves on Friday, Saturday, and Sunday nights.
I have never encountered such an unfathomably terrible, unprofessional company in my life.

Just a contrary opinion here– we used Georgetown for our move in September of 2010 and they were great. They packed and moved for us, and were fast and polite. I thought their price was reasonable relative to past moves (and the other estimates we got).

They were late, which did not bother me much; traffic can be rough. My printer was at the bottom of a box with heavy items on top of it but did ok. My DVD player face was broken but it still kind of functions. My external harddrive was destroyed. Everything else was fine but they need to take care with packing electronics. The movers were nice enough but I don’t think they were given an accurate time estimate by their office. They basically skipped lunch.

If you’re moving in the northern Virginia area DO NOT, I repeat, DO NOT use Georgetown Moving! This was my 4^th time using a moving company and this was easily the worst experience.
1) The movers were unprofessional – constantly cursing during the move and at one point played the most vulgar music they could find on Pandora. After about 45 minutes they asked us if we had a problem with them listening to it;
2) They chipped several pieces of furniture;
3) They dented the walls in a couple locations;
4) They packed boxes and didn’t label anything so we have no clue what’s in which box;
5) The movers had no clue about the moving kit that was on the washer and dryer and how to remove it so I had to pay someone $ 140 to remove it; and
6) It took 4 guys 10 hours to move a two bedroom apartment into a townhouse about 15 minutes away!
Avoid them like the plague.

They are really bad. Damaged everything. Even our steel furniture. We moved with them 2 years ago. Now we are moving soon. But not with them… :-)

Georgetown Moving and Storage Co. is the worst moving company I have used and I have moved many times. Stay away from this company. The movers were untrained and extremely slow. They took frequent breaks and caused the move to be two hours over the maximum hours estimated. The company never responded to our polite email complaint which was sent a month ago. I do not know how a service business can survive doing business like this. However, the company is not my concern as it does not care whatsoever. I just don’t want anyone elso to experience the stress, distrust and frustration as my husband and I had experienced.

I used Georgetown Moving once. Date of move: 9÷2÷2010. They were definitely on time and finished the job fast. I was very pleased until I realized that they damaged my leather couch.
I called and reported the damage the same day to Jason and was told that Jim would call me back to set up a time to come and see the couch. Never heard from Jim. About a week later, after repeated calls to Jason, Jim finally called me back and left a message. I called him back and no response. I called again and left a message, no response. I called and left several messages with the call center and no one called me back. I have been calling for three weeks with no response.
Three weeks later, I called and got a hold of Jason and asked him if I could speak to the person in charge, the manager or supervisor, and he did not want to share that information. Instead of transferring me to the supervisor, he transferred me to Jim. Jim finally answers his phone and starts to apologize for not calling me back. I told Jim that I was extremely disappointed in the service and their lack of response to my damaged furniture. He got offended and told me that he didn’t have to come out to see the couch and that he could just send me a check for $ 20. He proceeded to tell me that the insurance doesn’t cover much.
I am absolutely disappointed in the customer service at Georgetown Moving Company and would never use them again.

Georgetown moving has the worst customer service I have ever dealt with. Movers are usually calling you a thousand times to get you to hire them. I wanted to use Georgetown moving and spoke with them on Feb 19. The past few days I have called them a total of 10 times with the same response of «we will call you by close of business». Needless to say– they NEVER called and were incredibly rude to me on the phone.

I hired them for my move last week and they were incredible. They were fast, pleasant to work with and worked hard. They arrived a little late, but completed it in less time than they had estimated.
During they move they accidentally broke the thermostat that stuck out from the wall. I talked with their supervisor after the move, and he personally came over that night and replaced it himself. That is amazing service and it’s rare to see something like that these days.
Strongly recommend!