Sam from cross state moving was very helpful but I wish they would communicate better when issues arrive. I took off work as soon as I got the call from them around 2:20pm and they did not show up to move me until 6:30pm due to a broken truck. But it took 5 calls to find out that the truck had broken down and I had to wait on another set up movers. Then when the movers arrived at the storage facility the things were loaded on the truck but at the expense of have stretches on a dresser and bookshelf, in addition to broken glass. I excused these things as the mover Leo stated he would provide me until 12 am for the move and after that I would have to pay additional but, then after the move ended at 12:30am he took that statement back and wanted to charge me an additional $ 200 plus dollars. All of this on top of my day off wasted and having to moving until 12:30am and having scratched and broken Items. They did a good job moving things in, but not the best at the financial aspect. I recommend them but be careful and watch for extra changes.