AT&T

This place is insanely packed and half the people are just standing around twiddling their thumbs, there was literally five employees that walked past me not doing nothing and I was sitting there waiting like an idiot, next stop Grand Prairie Texas. Maybe I should apply there to walk around and make easy money

I had an absolutely miserable experience at this store. I’m traveling abroad and wanted to add passport (a 30-​day international add-​on plan) to my existing phone plan. My parents had gone into this same store last weekend and were told that it would not be a problem. I went in today and was told that it would actually be a problem.
I was told that in order to add passport I would need to change the base phone plan for all three lines on the account. First of all, if I was just adding passport to my phone line why on Earth would I have to make changes to all of the other lines?! The changes that the sales lady told me I would need to make would, of course, have dramatically increased the cost of the phone plan.
I informed the sales woman that my parents had already verified that I could just add passport to the existing plan at this same store not even a full week ago. I asked for additional clarification as to why I would need to upgrade my phone plan and she gave me the run-​around and all she could say was my phone plan was «too old» (aka a better deal than all the newer plans) and that her manager had told her she couldn’t do it.
Not wanting to alter the state of my family’s entire phone bill, I went home to go online and explore other alternative options. Once online, I logged into the AT&T website and was able to add the passport plan that they would not do for me while in the store! WITHOUT making ANY other changes to the account!
Long story short– I went online and was able to accomplish in less than 5 minutes what the either lying or incompetent sales people at this store were not able to accomplish. Absolutely ridiculous.

Honestly had a great experience here, got in on AT&T’s buy one IPhone and get one free. Carlos helped explain the pricing policies and his managers who helped us thorough the process were very friendly and helped us pass the time while all the information was being transferred to our new phones! .
I could see the wait time definitely got longer during our stay but I didn’t see anyone goofing off so I don’t really know how it could be changed. They had a lot of employees working so I think they were doing their best given the traffic that came in.
I know it’s hard to go during the day but traffic is definitely better during the morning or during the afternoon. (Not during the meal times obviously)

Drove 45 mins to get to this store which was closest to us. Got here to get an upgrade on my phone, which was due, Allen the sales guy told us that AT&T does not do upgrades anymore, they only do the NEXT plan or pay the full price for my phone ($ 800). He was extremely shady and we could tell he was lying to our face about our options. We left and called AT&T to speak to a representative over the phone, they explained we are due for a regular upgrade for only 125.00 and that AT&T still allows regular upgrades. I’ve been without a phone now for 2 days and was hoping to have help at a store, but this place or just this employee only gives horrible shady service.

If you can go to another AT&T store in Arlington to get a phone, I think you might be wise. This particular location is packed but that’s not my problem with it. All goes well until there is a problem with the new phone you just bought. Just hope that never happens because they are not trained to handle it. I have gotten nothing but a run around with no explanation as to why we still have no phone to replace it. It has been over a month! No one can even tell us whether the new phone has been ordered or not or whether it will be shipped to the store or our house! Been over a month and the issue has been on going. How unprofessional and rude. When this issue is resolved I will take my business to another location.

Ivan is great — he set up the new phone, gave us some helpful tips, and clarified some questions we had about our plan. Expect to wait a while during the weekend as the store is packed. The staff is human, helpful, and friendly, and willing to answer questions.

Wait too long. What the hell takes so long to buy a new phone? Well, I think the sales pitch is bordering on buying a new car with these folks. Since when did buying a phone become so complicated? I think these sales people are trained on how to chat you up, get to know a little about you, be all relaxed, then start throwing an onslaught of numbers at you regarding prices, contracts, how they are going to save you money and so forth. It is all designed to get you to spend more.
Just give me my phone. I would pay extra to be out of there in less than 20 minutes, not 1 ½ hours.

This location is insanely packed. For as many employees they have working here, the wait is incredibly long —. Thankfully they have a queue screen which lets you know where you are in line. The only pitfall is there isn’t a place to go once your name is up so it’s quite easily to get passed over. They should set up a counter that a customer can check into once their name is up.
I suppose you can come during off-​peak hours but honestly there are so many stores that are dead so you can get in and out quicker elsewhere. :)

This is one place that seems to not be able to get anything done in less thn 1.5 hours. For Pete’s Sake.
Try the other locations nearby, in and out in no time at all.