Special Eyes

Great staff, location, prices, and service!
I’ve been going here for like 8 or 9 years now. It’s always been a pleasure and the staff is very nice! They have very up-​to-​date equipment (which they recently just upgraded again), and you always feel welcome. The doctor before and the doctor now were/​are both very thorough, and always act kindly as well.
Very highly recommended!

Scam, scam, scam! Robin (part owner) is a scam artist, condescending, unprofessional. She scammed us out of $ 679!!! The office is ridiculously unprofessional in customer service and professional presentation! If you order contacts… heads up… YOU have to follow up with them, they won’t call you, even when your contacts arrive! Order glasses with ridiculously over priced lenses that they promise you if you don’t like them, they will «Never make you pay for something that you are unhappy with.» Not true! Ask for a detailed receipt about what your insurance covers and what you will pay out of pocket FAT chance! Robin (the cancer of the place) finger hops on a calculator randomly entering numbers that you can’t make sense of at all and then never gives you a detailed receipt. For 3 weeks, I’ve called, begged and pleaded and was always told the same answer from Robin: «We are so busy.» What!!! Light bulb… yes light bulb should of came on weeks ago, but I was desperately trying to find the good in this in town retailer and eye «dr»…all I found was that this is how they pay for their expansion! White collar crime and insurance scammers! Stay away… far away… unless you have money to burn! Any positive review is poop posted from friends and relatives to divert attention to the negative posts! BTW another Robin red flag is when she comments that the vision insurance you have doesn’t cover much… I’ve heard her say to other people in front of me. So pathetically unprofessional.

After seeing the favorable Unilocal reviews, I was excited to make an appointment at Special Eyes. Unfortunately, they seem impossible to get a hold of. I have tried calling 3 times during business hours, to which nobody has answered. I left a voicemail and it has been over a week with no return call. The answering service almost sounds like someone’s personal voicemail as the greeting concludes with «leave a message and I’ll call you back». They must not have a receptionist at this business, and based upon not being able to get ahold of them, I’ll be making an appointment somewhere else. Business must be going well at Special Eyes to not answer the phone or return a call from potential new customers.

Woman owned and service is fabulous! This is the only place I buy glasses and sunglasses. My whole family goes here. Service is great, always a patient and thorough eye exam and excellent help finding the perfect pair of glasses or contacts!

My initial reaction was, «what the hell did I get myself into?» As sad as it is, first impressions matter and it wasn’t good. The staff seemed disorganized and dressed incredibly unprofessional. The optometrist, however, was awesome. She’s down to earth and not trying to sell you everything on the shelf.
I left happier than I entered but there is definitely room for (professional) improvement.

Just had my exam with Dr. Patel yesterday, and LOVE her! She’s thorough and efficient and gave me some great ideas for addressing my severe dry eye that are realistic for my budget and my habit of forgetting meds. I had not been back for a while and last time I saw the previous doctor, who was also really nice and excellent at her job so it was a relief to know that while the doctor had changed, the excellent care had not. I also did not get a lecture about having waited so long since my last exam!
Robyn helped me find two terrific pairs of glasses and navigated my insurance coverage to get me the best value. I’m so excited to get them and I will update my review when I pick them up.

I have been going to Special Eyes for years. The service is outstanding. The staff is friendly and knowledgeable. They never rush me. Robyn is wonderful. She helps my daughter with her frame choices and helps steer her toward frames that fit my budget. Love this place!

I went here recently to get a new pair of glasses (I already had a current prescription from another eye doctor). The woman who helped me select frames was friendly and extremely helpful. I showed her one pair I liked and she quickly produced four more possibilities. She and Robyn gave me their opinions of which frames looked best, and I ended up choosing the ones they (and my husband) thought looked best. I’ve had them several weeks now and am really happy with them! I went in expecting to hem and haw in uncertainty, but it ended up being a quick and painless experience. I recently went back to have my glasses adjusted, and Robyn took care of it immediately. She was pleasant and encouraged me to come back if/​when they need to be adjusted again.
I asked, and was told that Robyn and the eye doctor are the co-​owners. I think Robyn said she has been doing this for 30 years! I’m happy to support this locally-​owned business and have already been recommending it to friends!

Tried it, hated it, back to my insurance referral page. My, how things have changed (apparently). Steer clear, I warn you.
The doctor was good and the glasses function, but the rest of my year’s worth of experience was definitely sub-​par. The charges were kind of random and I got a lot of pushback on whether my prescription was still good. It should be fairly easy to tell if a year has passed, right? My ideal doctor’s office knows how to work a calendar correctly. I don’t really feel like these are unreasonable demands. My other doctors don’t insist I miss work to come in for «yearly» examinations every 11 months.
OH YEAH, and then there’s the part where the office staff found my original Unilocal review, matched it to me, and then CHEWED ME OUT FOR IT in front of another patient. What kind of completely insane thought process takes you to a place where that is acceptable customer-​centric behavior?
I think I’ll go to Wal-​Mart. At this point it would be a huge improvement.

Special eyes is totally «Woohoo! As good as it gets!»
I have been wearing glasses since 2^nd grade and this is by far the best place i have ever gotten glasses.
They have a great selection of cool frames here, and Robyn has a great eye for what looks good on you. She is also a master at adjusting my frames, which look like a truck drove over them by the time i bring them in.
Dr. Morcos is so super sweet and thorough.
Love this place!

I’ve been going to Special Eyes for years and will refuse to be treated by anyone else. I tried a couple of other eye doctors out of convenience (e.g. closer to my office, etc.) which only confirmed that Special Eyes is superior. The staff is skilled, professional and very nice. They really make you feel warm and comfortable. I always try to point out a weakness or two in my reviews for balance, but I can’t think of any for Special Eyes.

Dr. Jennifer Morcos and Robyn Apple are two of the friendliest people! They helped me get a set of contacts and glasses. The first pair of contacts came in and the left contact felt weak so I went back and she re-​examined me had the contact re-​ordered. I firmly believe that this place has the best customer service.
Special Eyes is by far the best in the area! I’ve strayed to other places but keep coming back!

This is my go-​to place for eyeglasses. I have a huge level of trust in these people: optometrist Dr. Jennifer Morcos and optician Robyn Apple. I hate having anyone poking around near my eyes, but Dr. Morcos has the greatest «bedside manner» — she is very personable, gentle, and explains the exam every step of the way.
I also come here because I have no sense of what glasses look good on me. Thankfully, Robyn does — I’ve bought about four pairs here and she has never led me astray. She spends time with you to make sure you get a frame that works for your face. I consider this important, because it’s the one accessory that is on your face every day.
Luckily, I now have VSOP insurance, so that helps. (I once bought a pair here without VSOP, because of my comfort level with this shop). They sell many designer frames: BCBG by Max Azaria, Nine West, Anne Klein, DKNY, Cynthia Rowley, Miu Miu, Prada… Selection is large!
Highly recommended!