Atomatic Mechanical Services, Inc

Very efficient and professional. Appointment was confirmed and the technicians arrived on time and were very knowledgable and informative.

I obtained 4 estimates for a new high efficiency furnace, A/​C and communicating thermostat before deciding on Atomatic. From the initial contact with Chris through the installation, Atomatic was very thorough and Chris communicated well throughout the process. Chris spent over 90 minutes at our home assessing our heating and cooling needs, far exceeding the amount of time spent by the other firms.
He was the only salesman who did a flow estimate and CORRECTLY identified that we would only need a 2-​ton AC unit and explained that it would do a better job of controlling humidity in our home. All the other salesmen suggested a 2&½ ton unit. I had originally selected another firm other than Atomatic for the job and as a courtesy contacted the other competing firms. Chris asked what kind of equipment I selected and I told him we were looking at a different manufacturer and the contractor recommended a 2&½ ton unit. Chris felt strongly that this was oversized and asked if he could e-​mail me his flow analysis and whether I would share it with the competing contractor. He said, «I know you have decided to go with another firm and I can accept that but I really think that a 2&½ ton unit is too big for your home. Please just have him check my numbers.» I e-​mailed the Atomatic analysis to the other contractor. He called me a half hour later and said, «You know, the numbers don’t lie. A 2-​ton unit would be more appropriate.» At that point, I wondered what else the other contractor had missed and canceled the job.
Chris at Atomatic could have easily let us go at the point that I told him that we had chosen another firm. He had concerns about the equipment and wanted to be sure that we were fitted with the right size AC. He was persistent and went above and beyond to make sure we didn’t make a mistake.
The installation went great. The two workmen arrived just after 7:00AM and finished up just before 5:00PM. They did a great job, removed all of the old equipment and debris and gave us a brief tutorial on operating the thermostat and system. I have had simple questions since the installation and Chris has always promptly returned our calls and done a great job of educating us. We have had humid weather for the last 3 weeks and the system does such a great job of removing humidity that we can set our thermostat at a higher temperature than our old system. I see Carrier heating and AC equipment at a lot of commercial businesses and feel confident in the product. Atomatic doesn’t have the name recognition of a lot of the firms that advertise in the Chicago area but they are very thorough and professional. After doing a lot of research and soliciting 4 estimates, I’m happy I chose Atomatic.

Atomatic Mechanical Services is a 60 year old large provider of Industrial and residential HVAC in the NW suburbs. I had never heard of them before and frankly got their name in an off-​line conversation from another Unilocaler when their vendor flaked out on them (Allied). I drove over to their very nice looking modern facility just off 53 and Dundee road in Palatine and was impressed with the size of the facility, filled employee parking lot, and MANY service vans on their property.
In fact they were so big and their website shows such large industrial systems that I wondered if they were the right way to go for a residential system. As I understand it, the company is about 75% commercial, but the other $ 10,000,000 plus residential sales is good enough for me. Chris the residential general manger was very responsive to our many questions. He ran several different load estimates and worked with us to customize our system for our specific house, location and venting so that we didn’t install too large a system which is what we would have gotten from several other vendors. We are very pleased with the service we received on our new Carrier system from Atomatic. They were not the cheapest quote we received, but then we weren’t looking for the cheapest. We wanted quality product AND quality install, and if that cost maybe 10% more we expect it to payback in the long run.
I’ll update if we have any issues and as we get annual service. As good as it gets in Residential HVAC imo in the NW suburbs if you want Carrier.
Make sure that you get quotes from different vendors who run the loads for your specific system, house venting & insulation. And if you get attitude from owners who have been in the busyness longer than you have been alive and just know the right size, thank them and move on.

Called at the last minute for an estimate and the owner fit me in right away. Worked with me on price and scheduling. Technicians were fast, clean and got the job done. A little on the pricey side but they delivered trustworthy service.