Total Time

Very nice. He offered to adjust my wrist strap for free on my watch! Very friendly. Would recommend if you need to adjust your watch, prices seem fairly nice.

Great people at their store. Been taking my watches for batteries and leather bands for over 15 years. I have purchased watches too!
They need a larger selection of watched for sale.

I don’t know what other people are saying! This place was the cheapest by far, and the guy who replaced the battery did it quickly & he cleaned my watches too!

I stopped in with a family member who needed a watch band which they purchased. Asked the guy how much they charge to replace watch batteries since I had several in my car I had been planning to replace. He was friendly, and said normally around $ 10 but it depends on what type of watch, some are more expensive. I asked if he would he be willing to give me a discount if I had several? He said of course! I walked through the mall, back to my car, grabbed my 8 dead watches and brought them back in ready to buy. Another guy was there, he said he was the son of the first guy. I explained that his father told me he would give me a deal on this many watches. He said it would be 9.95 each. I asked again about a discount, even $ 1 off each and he said no. What a waste of time. I was also going to buy a band for one of the watches (all their bands are $ 29) so I guess they did not want my business. I would rather they said no discount in the first place.

I needed the battery in my car key replaced. After seeing the store in the mall, i asked the guy if he provides that type of service. When he confirmed, I asked him how much it would cost. He said he wouldn’t know unless he opens it. Then it took him about 10 minutes to do it. Finally he said to me it was going to cost under $ 15 and when I gave him my credit card, he added tax on top. The total price to have my car key battery replaced was over $ 16. This is a is total rip off! Beaware before doing business here.

Be careful before you do business with this shop, my experience proves the shop owner, who is also the main repair guy, greedy and dishonest.
I asked him (the shop owner) for battery replacements on 3 different watches, he pointed to the sign on the wall which says «Being in business in Santa Anita Mall since 1991», claimed himself to be a watch expert and quoted $ 10, $ 25 and $ 50, I was curious about the price differences and asked him to show me the batteries, he then said he does not know what kind of battery the watches use until he opens the watches, at this point I decided to have him replace just one watch’s battery, it took him about 5 minutes, I paid him and left, it’s not the end of the story, yet, two hours later I had to return to the shop again because the watch did not move at all; upon examining the watch, the shop owner replaced the battery again, offered no apology, and even insisted the watch was working when I left two hours ago, how dare him! I could not believe what I heard.
I consider my experience a lesson learned, I will stay away from Total Time, you have been alerted!

The guys at Total Time are great! So helpful and not pushy. They helped my husband choose a beautiful new watch and adjusted the strap at no charge. To top it off, they had a 30% off sale! Will definitely be coming back! Highly recomend!

This place is the best place to go for your watch to be handled with care. Ruben, he’s usually in the front counter provides excellent customer service. Me and my boyfriend visited him 3x for my Michael Kors watch and got it resized for free after some complications with the watch itself. Great place!

Good selection. Excellent service!

ATTN do NOT go to this place, worse place ever! The owner doesn’t know how to do his job, and trying to steal the parts from the watch, can you believe it? WTF! Don’t take your watch here unless you hate your watch!

Worse place ever! We just went to change the battery. The guy was super rough on the watch. Totally damage my moms watch… and he just told us there’s nothing he can do about it. Not even an apology. Don’t go there. He’s going to break your watch. Worse place ever. be aware

Was browsing around the mall for a quick fix for my broken watch. Most places seemed like they would take forever and cost a pretty penny. Then I found total time: a family owned shop on the corner downstairs. They were able to adjust my watch for only 10 $ and was ready for pickup super quick. Nice people in there too

Was at the Santa Anita mall last week and remembered I needed a battery replacement for my watch and stumbled across Total Time on my way out and couldn’t be happier.
They had my battery in stock and it was a quick visit. Spend just a few minutes there and spend less than 10 bucks! Customer service was great and the location was perfect… as I was exiting to my car.
If you’re in the area and need some quick repair work done on your watch, don’t be shy!

Lots of watch options across price ranges.
Located on the first floor of the Westfield Santa Anita Mall (near Macy’s), this family business is happy to help. I have been here twice and each time was impressed with their options and excellent customer service. They will also fix your watch or repairs batteries while you wait.

Total Time is located inside the Westfield Shopping Center. It’s on the first level by Todai.
My bf and I stopped here on a Sunday to remove a few links and to repair the band. It was a painless process for $ 25. We left the watch and it was done when we returned from shopping.

Absolutely horrible. I gave one star for replacing the links but the service was terrible. I came in on Thursday at around 3. There was another guy who was looking at a watch but you could tell he wasn’t planning on buying it, just wanted to look. I asked the older gentleman if he could replace some links on my watch since it’s too big, he said he could and then that it would take 15 minutes since he had another customer. I said I had work at 3:30 but it was fine, instead he thought I meant to ignore the customer which I didn’t mean to. Then he feels the need to educate me on how customer service works. Yes I work in retail, don’t lecture me. He takes the links off and throws them on the counter, all pissed off. Then he asks for my ID which I forgot in my car, he rolls his eyes at me, rings it up and says «bye».
I was being the nicest I could be, but he was just so rude. How dare you assume I don’t know what customer service is, or assume that I had to go first. Didn’t even listen to me.

I dont usually write reviews but i would like recognize Good work when i see it.
I’ve been to quite a few watch stores and Total time had, by far, the best service.
Great family owned business with great customer satisfaction.
They fixed my watch quick and easy.

Great Family Owned Business. AWESOME STAFF!
I’ve read other reviews, and some have stated they are limited in selection. Yes, that’s true, but drop by if you’re in the market for a watch. you don’t know what you might find.
Their service. AWESOME! Ask for Raffi or Sam. I get my watch bands adjusted here, as well as getting the batteries replaced. If you’ve read my other reviews, you know that I push people to use the service of small, family owned businesses. they tend to usually offset their smaller inventory by giving exceptional service, compared to those of bigger department stores, not that the employees at those establishments aren’t nice. These guys are super fair when it comes to pricing. They’re also nice, and will give you their honest opinion if a watch should be fixed, or whatever.
Anyway, Total Time always gives me a fair price and will work on my watch while I wait, which is usually around five minutes. I’ve seen Raffi help out a guy wanting his leather band replaced. Not only did he give him a fair deal on the band (which was better quality than the original), he didn’t charge him for changing it out since he bought from him.
Even if you buy a watch elsewhere, use ‘em for future service. their honest, fair, and one-​on-​one service will leave you wondering why can’t there be more businesses and people like that.

I’ve been a member since 2007 and I don’t usually write reviews but my experience here was so bad I had to warn other people about this place. I recently bought a bulova precisionist watch from costco and brought it here to have the band adjusted to make it smaller. I paid $ 10 and the old guy with glasses made two adjustments and I was on my way. On my way home, I took a closer look at my watch and realized one of the pins holding the links together was put in backwards. I took it back the next day and the guy at the store (son of the old guy it turns out) had me wait for 15 minutes before he said I should come back or it’d be another 15 minutes wait. Wish he had told me that before.
In any case i come back and tell him the problem and the guy says the pin that was put in backwards was really smashed in and he couldn’t fix it without breaking the link. He asked me to leave the watch there so his father (old guy) could fix it the next day. I told him i’d bring the watch back. The guy was nice enough and admitted his father had made a mistake.
Next day I come back and explained the problem to the old guy but he starts talking about how he put the pin in the right way, how he thinks that somebody else had adjusted the band and put in all 7 other pins in the wrong way. I couldn’t believe what he was saying. Then he took out one of the pins and showed me the way he thought it was supposed to go in. At that point since he was belligerent and unresponsive I just walked away while he started telling me to «come back, i’m still talking to you.» Ridiculous.
I take the watch to another jewelry repair shop in the same mall and the guy takes it apart, tells me I was right and that the pin was put in backwards and it’s smashed in so hard, he can’t take it apart unless he drills it which would cost about $ 30. He then tells me it won’t hurt the watch to have the pin stuck inside the link permanently but that I can’t adjust that link. He advises me to just leave it. Very nice guy and explained the situation and didn’t charge me for taking apart the watch to examine it and even offered to readjust it for me if needed since he could see I was kinda upset.
Bottom line: the old guy broke my watch band by putting the pin in backwards, wouldn’t admit or fix the problem, it would cost $ 30 to fix, and it’s a brand new watch. I don’t want this buffoon working on my watch so I decided not to bother taking it back to explain to him why he’s wrong or asking for my $ 10 back.
On the plus side, his son seems nice enough, admitted the problem, and tried to help. Too bad his father was such a belligerent unprofessional.

I would have given them 4-​stars for having such a limited selection compared to most watch places BUT they do deserve 5 stars for the following reasons:
1. Limited selection? They have some of the top brands and lack junkyard watches, lol. Are you looking for cheap watches? Well, do the passover like the angel of death. Not this house.
2. I cannot begin to explain the friendliness and professionalism but these two incidents should work:
(a) when I was shopping for a new watch, I noticed the Tissot Men’s T-​Touch on display. It was nearly going to be an impulse buy when the man at the counter — totally forgot his name — asked me if I was a pilot-​rock-​climber-​hiker. Of course, I said no. I just thought the watch looked really awesome as a new toy. He looked at me and pulled another Tissot watch that was half the price and said, «This will be better for you. Don’t waste your money on that watch.» This really surprised me since most people would just up-​sell if they could. Here was someone who told me not to get something I have absolutely no use for, lol; and
(b) I need to service another watch and replace the battery. I was there for only 3 minutes before he had already replaced the battery AND cleaned my watch with microfiber cloth. Yeah, I can never appreciate pit-​stop-​speed-​services more than this.